7 Maintenance
This chapter describes ways to maintain your printer. The following topics are covered:
●
Managing supplies
●
Replacing supplies and parts
●
Cleaning the printer
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Managing supplies
Using, storing, and monitoring print cartridges can help ensure quality printer output.
Supplies life
The life of the print cartridge depends on usage patterns and the amount of toner that print jobs require.
For example, when printing text at 5 percent coverage, an HP print cartridge lasts an average of 4,000 or 6,000 pages, depending on the printer model. (A typical business letter is about 5 percent coverage.)
Cartridge life expectancy is reduced by frequently printing many 1- or 2-page jobs, heavy coverage, and automatic duplexing. At any time, you can verify the life expectancy by checking the print cartridge life.
See
Checking the print-cartridge life for more information.
Approximate print-cartridge replacement intervals
The following table lists the estimated replacement intervals for print cartridges and the control-panel messages that indicate when to replace each item.
Printer Page count Approximate time period
1
HP Color LaserJet 3000 Series printer
HP Color LaserJet 3600 Series printer
6,500 pages
2 (black)
3,500 pages (color)
6,000 pages (black)
4,000 pages (color)
6 months
4 months
HP Color LaserJet 3800 Series printer 6,000 pages (black) 6 months
1
2
6,000 pages (color)
Approximate life is based on 1,500 pages per month.
Approximate average A4-/letter-size page count based on approximately 5% coverage of individual colors.
To order supplies online, go to one of the following Web sites:
● www.hp.com/support/clj3000
● www.hp.com/support/clj3600
● www.hp.com/support/clj3800
Checking the print-cartridge life
You can check the print-cartridge life using the printer control panel, the embedded Web server, printer software, HP Easy Printer Care Software, or HP Web Jetadmin software. Check the supplies gauge on the printer control panel for approximate supply levels.
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1 2
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3
Figure 7-1
Printer display
1
2
3
Message/Prompt area
Supplies gauge
Print cartridge colors from left to right: black, yellow, cyan, and magenta
For more precise levels, follow the instructions in the table below to print a supplies status page.
Device
Printer control panel
HP Easy Printer Care Software
Embedded Web server (HP Color
LaserJet 3000 and 3800 Series printers only)
HP Web Jetadmin
Procedure
1.
Press Menu .
2.
Press to highlight INFORMATION, and then press .
3.
Press to highlight PRINT SUPPLIES STATUS PAGE, and then press to print the supplies status page.
In the Overview tab, in the Supplies Status section, click Supplies Details to open the supplies status page.
1.
In your browser, enter the IP address for the printer home page and press
Enter
to open the printer status page. See Using the embedded Web server
.
2.
On the left side of the screen, click Supplies Status to open the supplies status page.
NOTE
The IP address is found on the printer Jetdirect page, which is printed
with the configuration page. See Using printer information pages
.
In HP Web Jetadmin, select the printer device. The device status page shows print cartridge information.
Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION
To prevent damage to the print cartridge, do not expose it to light for more than a few minutes, and do not touch the surface of the roller.
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HP print cartridges
When you use a genuine new HP print cartridge, you can obtain the following supplies information:
●
Percentage of supplies remaining
●
Estimated number of pages remaining
●
Number of pages printed
Non-HP print cartridges
Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or remanufactured. Because they are not genuine HP products, HP cannot influence their design or control their quality. Service or repair that is required as a result of using a non-HP print cartridge will not be covered under the printer warranty.
If you use a non-HP print cartridge, HP cannot ensure the accuracy of certain features.
If the non-HP print cartridge was sold to you as a genuine HP product, see
HP fraud hotline and Web site .
Print-cartridge authentication
The printer automatically authenticates the print cartridges when the cartridges are inserted into the printer. During authentication, the printer will let you know whether a cartridge is a genuine HP print cartridge.
If the printer control panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP print cartridge, see
HP fraud hotline and Web site
.
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/ anticounterfeit when you install an HP print cartridge and the printer message says the cartridge is non-
HP. HP will help determine if the product is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
●
You are experiencing a high number of problems with the print cartridge.
●
The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the packaging differs from HP packaging).
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Replacing supplies and parts
Carefully follow the guidelines in this section when replacing printer supplies.
Supply replacement guidelines
To facilitate the replacement of supplies, keep the following guidelines in mind when setting up the printer.
●
Sufficient space is required above and in the front of the printer for removing supplies.
●
The printer should be located on a flat, sturdy surface.
For instructions on installing supplies, see the installation guides provided with each supply item or see more information at the following Web sites: .
●
HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000
●
HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600
●
HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800
CAUTION
Hewlett-Packard recommends the use of HP products in this printer. Use of non-
HP products may cause problems requiring service that is not covered by the HP warranty or service agreements.
Changing print cartridges
When a print cartridge approaches the end of useful life, the control panel displays a message recommending that you order a replacement. The printer can continue to print using the current print cartridge until the control panel displays a message instructing you to replace the cartridge.
The printer uses four colors and has a different print cartridge for each color: black (K), cyan (C), magenta
(M), and yellow (Y).
Replace a print cartridge when the printer control panel displays a REPLACE <COLOR>
CARTRIDGE message.
NOTE
If all of the print cartridges wear out at the same time and you are printing mostly monochrome (black and white), you should change the print mode to MOSTLY BLACK
PAGES. See
System Setup sub-menu for more information.
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To change the print cartridge
1.
Open the front door.
CAUTION
Do not place anything on the transfer unit and do not touch the transfer unit, which is located on the inside of the front door.
2.
Remove the used print cartridge from the printer.
3.
Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling.
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4.
Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge from side to side.
CAUTION
Do not touch the shutter or the surface of the roller.
5.
Remove the orange shipping locks and the shipping tape attached to the left shipping lock from the new print cartridge. Discard the shipping tape and shipping locks according to local regulations.
6.
Align the print cartridge with the tracks inside the printer, and using the handles, insert the print cartridge until it is firmly seated.
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7.
Firmly close the front door.
After a short time, the control panel should display Ready.
8.
Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived.
See the enclosed recycling guide for recycling instructions.
9.
If you are using a non-HP print cartridge, check the printer control panel for further instructions.
For additional help, see the Web sites listed in
Supply replacement guidelines .
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Cleaning the printer
During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print-quality problems, such as toner specks or smearing. This printer has a cleaning mode that can correct and prevent these types of problems.
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To clean the printer using the printer control panel
1.
Press Menu .
2.
Press to highlight CONFIGURE DEVICE, and then press .
3.
Press to highlight PRINT QUALITY, and then press .
NOTE
If your printer has an automatic duplexer (HP Color LaserJet 3000dn, 3000dtn,
3600dn, 3800dn, and 3800dtn printers), go to step 7.
4.
Press to highlight CREATE CLEANING PAGE, and then press .
5.
Remove all paper from tray 1.
6.
Remove the cleaning page and load it face-down in tray 1.
NOTE
If you are not still in the menus, navigate to PRINT QUALITY using the above instructions.
7.
At the printer control panel, press to highlight PROCESS CLEANING PAGE, and then press .
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