Problem solving. Allstar Products Group Color LaserJet 3800 Printer series, COLOR LASERJET 3000, Color LaserJet 3600 Printer series, Color LaserJet 3600n, 3600, 3800, 3000, Color LaserJet 3000 Printer series
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8 Problem solving
This chapter describes what to do if problems arise with your printer.
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Basic troubleshooting checklist
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Troubleshooting-information pages
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Printer control-panel problems
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ENWW 117
Basic troubleshooting checklist
If you are experiencing problems with the printer, use the following checklist to identify the cause of the problem:
●
Is the printer connected to power?
●
Is the printer on?
●
Is the printer in the Ready state?
●
Are all necessary cables connected?
●
Do any messages appear on the control panel?
● Are genuine HP supplies installed?
●
Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge removed?
For additional information about installation and setup, see the printer getting started guide.
If you cannot find solutions to printer problems in this guide, go to the appropriate Web site:
●
HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000
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HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600
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HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800
Factors that affect printer performance
Several factors affect the time it takes to print a job:
●
Maximum printer speed, measured in pages per minute (ppm)
●
The use of special paper (such as transparencies, heavy paper, and custom-size paper)
●
Printer processing and download time
●
The complexity and size of graphics
●
The speed of the computer you are using
●
The USB connection
●
The printer I/O configuration
●
The amount of printer memory installed
●
The network operating system and configuration (if applicable)
●
Printer personality (HP JetReady, PCL, or PS)
NOTE
Although additional printer memory can resolve memory problems, improve how the printer handles complex graphics, and improve download times, it will not increase maximum printer speed (ppm).
118 Chapter 8 Problem solving ENWW
Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the printer.
Message type
Status messages
Warning messages
Error messages
Description
Status messages reflect the current state of the printer. They inform you of normal printer operation and require no interaction to clear them. They change as the state of the printer changes. Whenever the printer is ready, not busy, and has no pending warning messages, the status message Ready appears if the printer is online.
Warning messages inform you of data and print errors. These messages typically alternate with the Ready or status messages and remain until the button is pressed. Some warning messages are clearable. If CLEARABLE WARNINGS is set to JOB on the printer CONFIGURE DEVICE menu, the next print job clears these messages.
Error messages communicate that some action must be performed, such as adding paper or clearing a jam.
Some error messages are auto-continuable. If AUTO CONTINUE=ON is set on the menus, the printer will continue normal operation after an auto-continuable error message appears for 10 seconds.
NOTE
Pressing any button during the 10-second auto-continuable error message overrides the auto-continue feature, and the button function takes precedence. For example, pressing the Stop button pauses printing and offers the option to cancel the print job.
Critical-error messages Critical error messages inform you of a device failure. Some of these messages can be cleared by turning the printer off and then on. These messages are not affected by the AUTO CONTINUE setting.
If a critical error persists, service is required.
The following table lists and describes control-panel messages.
ENWW Control-panel message types 119
Control-panel messages
Control panel message
10.32.YY UNAUTHORIZED SUPPLY
Unauthorized supply in use
alternates with
For help press
10.94.YY REMOVE SHIPPING LOCKS
FROM ALL CARTRIDGES
10.XX.YY SUPPLY MEMORY ERROR
For help press
Description Recommended action
A new, non-HP supply has been installed.
This message appears until an HP supply is installed or you press .
If you believe you purchased an HP supply, please go to www.hp.com/go/anticounterfeit .
Service or repairs required as a result of using non-HP supplies are not covered under
HP warranty.
To continue printing, press . The first pending print job will be cancelled.
At least one print cartridge still has a shipping lock attached.
1.
Remove all the print cartridges and check for orange shipping locks on each end of each cartridge. Remove any shipping locks that remain.
2.
Reinstall the print cartridges.
The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
1.
Open the front door.
2.
Remove the print cartridges, and then reinstall them.
3.
Close the front door.
4.
Turn the printer off and then on.
5.
If the error persists, contact HP Support.
The printer's internal clock is not working correctly. Printing can continue, but you are prompted to set the date and time each time you turn the printer on.
Contact HP support.
11.XX INTERNAL CLOCK ERROR
alternates with
To continue press
13.XX.YY DUPLEX JAM INSIDE FRONT
DOOR
alternates with
For help press
13.XX.YY DUPLEX PATH JAM FRONT
DOOR
alternates with
For help press
13.XX.YY FUSER JAM INSIDE TOP
COVER
alternates with
For help press
13.XX.YY JAM IN TRAY 1
alternates with
A jam has occurred inside the front door.
Open the front door and clear the jam.
See
If the message persists after clearing all pages and exiting Help, contact HP Support.
A jam has occurred in the duplex output area inside the front door.
Open the front door and clear the jam.
See
If the message persists after clearing all pages and exiting Help, contact HP Support.
A jam has occurred in the fuser.
Open the top cover and clear the jam.
CAUTION
The fuser is hot. Wait
10 minutes for it to cool.
A page is jammed in the multipurpose tray.
See
If the message persists after clearing all pages and exiting Help, contact HP Support.
Clear the jam, and then press .
See
120 Chapter 8 Problem solving ENWW
Control panel message
Clear jam then press
13.XX.YY JAM IN TRAY 2
13.XX.YY JAM IN TRAY X
alternates with
Clear jam then press
13.XX.YY JAM INSIDE FRONT DOOR
alternates with
For help press
Description
A page is jammed in tray 2.
Recommended action
If the message persists after clearing all pages, contact HP Support.
Remove tray 2, clear the jam, and then reinstall tray 2.
See
If the message persists after clearing all pages, contact HP Support.
A page is jammed in tray 1 or tray 3.
Clear the jam, and then press .
or
See
If the message persists after clearing all pages and exiting Help, contact HP Support.
A jam has occurred inside the front door.
Press for help.
or
See
If the message persists after clearing all pages and exiting Help, contact HP Support.
A page is jammed underneath the front cover. Open the front door and remove any jammed media.
13.XX.YY JAM INSIDE TOP COVER
alternates with
For help press
20 INSUFFICIENT MEMORY
alternates with
The printer has received more data from the computer than fits in available memory.
1.
Press to continue printing.
NOTE
Data will be lost.
For help press
To continue press
2.
Reduce the complexity of the print job to avoid this error.
22 EIO X BUFFER OVERFLOW
alternates with
To continue press
22 EMBEDDED I/O BUFFER OVERFLOW
For the HP Color LaserJet 3000 and 3800
Series printers only with an EIO device.
The printer EIO card in slot X has overflowed its I/O buffer during a busy state.
3.
Adding memory to the printer may allow printing of more complex pages.
1.
Press to continue printing.
NOTE
Data will be lost.
HP Color LaserJet 3600 and 3800 Series printers only.
2.
If the message persists, contact
HP Support.
1.
Press to continue printing.
The embedded HP Jetdirect print server buffer has overflowed during a busy state.
NOTE
A loss of data will occur.
2.
If the message persists, contact
HP Support.
ENWW Control-panel messages 121
Control panel message
22 PARALLEL I/O BUFFER OVERFLOW
alternates with
To continue press
Description
For the HP Color LaserJet 3000 and 3800
Series printers only.
The printer parallel buffer has overflowed during a busy state.
Recommended action
1.
Press to continue printing.
NOTE
Data will be lost.
2.
If the message persists after exiting
Help, contact HP Support.
1.
Press to continue printing.
22 SERIAL I/O BUFFER OVERFLOW
alternates with
To continue press
For the HP Color LaserJet 3000 and 3800
Series printers only with an EIO device.
The printer serial buffer has overflowed during a busy state.
NOTE
Data will be lost.
2.
If the message persists, contact
HP Support.
1.
Press to continue printing.
22 USB I/O BUFFER OVERFLOW
alternates with
To continue press
The printer's USB buffer has overflowed during a busy state.
NOTE
Data will be lost.
40 BAD SERIAL TRANSMISSION
alternates with
To continue press
40 EIO X BAD TRANSMISSION
alternates with
To continue press
40 EMBEDDED I/0 BAD TRANSMISSION
alternates with
To continue press
41.3 UNEXPECTED SIZE IN TRAY X
alternates with
LOAD TRAY X <TYPE> <SIZE>
41.5 UNEXPECTED TYPE IN TRAY X
alternates with
LOAD TRAY X <TYPE> <SIZE>
2.
If the message persists, contact
HP Support.
1.
Press to continue printing.
For the HP Color LaserJet 3000 and 3800
Series printers only.
A serial data error (parity, framing, or line overrun) has occurred while the printer was receiving data.
NOTE
Data will be lost.
For the HP Color LaserJet 3000 and 3800
Series printers only with an EIO device.
A connection with the card in the EIO slot has broken.
2.
If the message persists, contact
HP Support.
1.
Press to continue printing.
NOTE
Data will be lost.
2.
If the message persists, contact
HP Support.
The connection with the HP Jetdirect embedded print server has broken.
Press to continue printing.
Media is loaded that is longer or shorter in the feed direction than the size configured for the tray.
1.
Press to print from a different tray.
2.
To print from the current tray, load the tray with the size and type indicated.
The printer senses a different media type than what is configured in the tray.
Ensure that all trays are configured correctly before printing again. See
for more information.
1.
Press to print from a different tray.
2.
To print from the current tray, load the tray with the size and type indicated.
122 Chapter 8 Problem solving ENWW
Control panel message
41.X ERROR
alternates with
To continue press
49.XXXXX ERROR
alternates with
To continue turn off then on
50.X FUSER ERROR
For help press
51.XY ERROR
alternates with
To continue turn off then on
52.XY ERROR
alternates with
To continue turn off then on
53.10.01 ERROR UNSUPPORTED RAM
54.XX ERROR
57.XX PRINTER ERROR
alternates with
To continue turn off then on
59.XY ERROR
alternates with
To continue turn off then on
Description
A printer error has occurred.
A critical firmware error has occurred.
Recommended action
Ensure that all trays are configured correctly
before printing again. See Configuring trays
for more information.
1.
Press to continue or press for more information.
2.
If the message persists after exiting help, turn the printer off and then on.
3.
If the message persists, contact
HP Support.
1.
Turn the printer off and then on.
2.
If the message persists, contact
HP Support.
A fuser error has occurred.
A printer error has occurred.
A printer fan error has occurred.
1.
Turn the printer off.
2.
Verify the fuser is installed correctly and fully seated.
3.
Turn on the printer.
4.
If the message persists, contact
HP Support.
1.
Press to continue.
A printer error has occurred.
2.
If the message persists, turn the printer off and then on.
3.
If the message persists, contact
HP Support.
1.
Press to continue.
2.
If the message persists, turn the printer off and then on.
3.
If the message persists, contact
HP Support.
The memory DIMM is not a supported DIMM. Install a supported DIMM. See Working with memory
.
A printer command error has occurred.
1.
Turn the printer off and then on.
2.
If the message persists, contact
HP support.
1.
Turn the printer off and then on.
2.
If the message persists, contact
HP Support.
A printer motor error has occurred.
1.
Turn the printer off and then on.
2.
If the message persists, contact
HP Support.
ENWW Control-panel messages 123
Control panel message Description Recommended action
NOTE
This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed.
62 NO SYSTEM
64 ERROR
For help press alternates with
To continue turn off then on
68.X PERMANENT STORAGE FULL
alternates with
To continue press
No system was found.
For the HP Color LaserJet 3600 Series printers only.
A scan buffer error has occurred.
A non-volatile storage device is full. Press
to clear the message. Printing can continue, but unexpected behavior could result.
X Description
1 Removable disk (flash or hard)
0 Onboard NVRAM
1.
Turn the printer off and then on.
2.
If the message persists, contact
HP Support.
1.
Turn the printer off and then on.
2.
If the message persists, contact
HP Support.
1.
Press to continue.
2.
For 68.0 errors, turn the printer off and then on.
3.
If a 68.0 error persists, contact
HP Support.
4.
For 68.1 errors, use the HP Web
Jetadmin software to delete files from the disk drive.
68.X PERMANENT STORAGE WRITE FAIL
alternates with
A non-volatile storage device is full. Press
to clear the message. Printing can continue, but unexpected behavior could result.
To continue press
X Description
0 Onboard NVRAM
68.X STORAGE ERROR SETTINGS
CHANGED
alternates with
To continue press
79.XXXX ERROR
alternates with
To continue turn off then on
8X.YYYY EIO ERROR
5.
For 68.1 errors that persist, contact
HP Support.
1.
Press to continue.
1 Removable disk
One or more printer settings that were saved in the non-volatile storage device are invalid and have been reset to the factory default.
Press to clear the message. Printing can continue, but unexpected behavior could result.
1.
Press to continue.
2.
Turn the printer off and then on.
3.
If the message persists, contact
HP Support.
For the HP Color LaserJet 3000 and 3800
Series printers only.
1.
Turn the printer off and then on.
A critical hardware error has occurred.
2.
If the problem persists, contact
HP Support.
For the HP Color LaserJet 3000 and 3800
Series printers only.
The EIO accessory card has encountered a critical error.
2.
If the problem persists, contact
HP Support.
1.
Turn the printer off and then on.
2.
If the problem persists, contact
HP Support.
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Control panel message Description Recommended action
8X.YYYY EMBEDDED JETDIRECT ERROR The HP Jetdirect embedded print server has encountered a critical error.
1.
Turn the printer off and then on.
2.
If the problem persists, contact
HP Support.
<Date> <Time>
To change press
To skip, press STOP
The printer has an internal clock that tracks the date and time. You are prompted to set the correct date and time the first time you turn on the printer.
Press to change the date and time.
Press Stop to skip this step. You can set the date and time later by using the SYSTEM
SETUP menu.
Access Denied MENUS LOCKED
ACTION NOT CURRENTLY AVAILABLE
ON TRAY X
alternates with
Tray size cannot be ANY SIZE/ANY
CUSTOM
BAD DUPLEXER CONNECTION
alternates with
To continue turn off then on
Calibrating...
Canceling... <JOB NAME>
If the prompt appears each time you turn on the printer, the clock is not working correctly.
Contact HP support.
The printer administrator has enabled the control-panel security mechanism. You cannot modify control-panel settings in this circumstance. The message disappears after a few seconds, and the printer returns to
Ready or BUSY state.
Contact the printer administrator to change settings.
You are trying to set duplex registration for a tray that is configured for ANY SIZE or ANY
CUSTOM. Duplex registration is not available when the tray size is set to either of these settings.
Change the size setting for the tray.
The duplexer is not installed correctly.
Turn the printer off and then on to continue.
Checking paper path
Checking printer
CHOSEN PERSONALITY NOT
AVAILABLE
alternates with
To continue press
The printer is calibrating.
The printer is in the process of canceling a job. The message appears while the job is stopped, the paper path is flushed, and any remaining incoming data on the active data channel is received and discarded.
No action necessary.
No action necessary.
The engine is turning the rollers to check for possible jams.
The engine is performing an internal test.
No action necessary.
No action necessary.
1.
Press to continue.
The printer encountered a request for a personality that did not exist in the printer.
The job is cancelled and no pages are printed.
2.
Try a different driver.
NOTE
For the HP Color LaserJet
3600 Series printers, you must use the driver that was specifically designed for these printers.
CLEANING DISK X% COMPLETE
alternates with
DO NOT POWER OFF
The memory disk is being cleaned. This process might take up to an hour. During this time, no jobs can be printed.
Do not turn off the printer. Wait for the process to complete.
The printer automatically restarts at the end of the cleaning process.
ENWW Control-panel messages 125
Control panel message Description Recommended action
Cleaning...
Clearing event log
The printer is processing the cleaning page.
No action necessary.
This message appears while the event log is cleared. The printer then returns to the
SERVICE menu.
No action necessary.
Clearing paper path
CLOSE TOP COVER AND FRONT DOOR
The top cover and front door need to be closed.
CODE CRC ERROR
An error has occurred during a firmware upgrade.
COLOR RFU FAILED
The printer jammed or detected misplaced media. The printer is attempting to eject these pages automatically.
No action necessary.
Close the top cover and front door.
An error has occurred during a firmware upgrade.
1.
Reinstall the firmware.
2.
If the problem persists, contact
HP Support.
1.
Reinstall the firmware.
Creating...CLEANING PAGE
The printer is generating a cleaning page.
The printer returns to the Ready state after the cleaning page is printed.
2.
If the problem persists, contact
HP Support.
1.
Load the cleaning page into tray 1.
2.
Press Menu .
3.
Select PRINT QUALITY, and then press
.
DATA RECEIVED
alternates with
Ready
Event Log Empty
Genuine HP supplies installed
GENUINE HP SUPPLIES DESIGNED FOR
<PROD>
alternates with
4.
Select PROCESS CLEANING PAGE, and then press .
The printer received data and is waiting for a form feed. When the printer receives another file, the message disappears.
If the printer is waiting for a form feed, press to continue.
The printer is paused.
If the printer is paused, press Stop to continue.
No action necessary.
SHOW EVENT LOG was selected from the control panel, and the event log is empty.
A new HP cartridge has been installed. The printer returns to the Ready state after approximately 10 seconds.
No action necessary.
This genuine HP supply was not designed for this printer and is not supported. The printer can print with this supply, but print quality might be affected.
Replace this supply with a genuine HP supply that is designed for this printer.
Ready
Incorrect
INCORRECT <COLOR> CARTRIDGE
The PIN number is incorrect.
A color cartridge is installed in an incorrect slot.
Contact the network administrator.
Press for help.
alternates with
For help press or
See
for more information.
INCORRECT SUPPLIES
Two or more print cartridges are installed in an incorrect slot.
Press and then press for help.
For status press or
126 Chapter 8 Problem solving ENWW
Control panel message
INFLATE FAILURE
Initializing
Initializing permanent storage
INSERT OR CLOSE TRAY XX
INSTALL <COLOR> CARTRIDGE
alternates with
For help press
INSTALL FUSER
For help press
INSTALL SUPPLIES
For status press
INSUFFICIENT MEMORY TO LOAD
FONTS/DATA
LOAD TRAY X <TYPE> <SIZE>
alternates with
For help press
LOAD TRAY X <TYPE> <SIZE>
alternates with
To use another tray press
Loading program X
alternates with
Description Recommended action
See
Replacing supplies and parts for more
information.
1.
Reinstall the firmware.
An error has occurred during a firmware upgrade.
2.
If the problem persists, contact
HP Support.
This message appears when the printer is turned on and begins initialization.
No action necessary.
This message appears when the printer is turned on to show that permanent storage is being initialized.
No action necessary.
A tray is open and the printer is trying to print from another tray.
Close the tray indicated so that printing can continue.
The cartridge is either not installed or not correctly installed in the printer.
Press for help.
or
See
for more information.
The fuser is either not installed or not correctly installed in the printer.
Press for help.
Two or more cartridges are missing.
or
Contact HP Customer Support or your authorized HP service provider.
Install the missing cartridges.
Press and then press for help.
or
See
Supply replacement guidelines for more
information.
This message alternates with the name of the storage device. The storage device does not have enough memory to load the fonts or other data.
Press to continue printing without using the data.
To solve the problem, increase the amount of memory for the device. Press for more information.
Tray X is either empty or configured for a type and size other than that specified in the job.
No other tray is available.
Press for help.
or
See
for more information.
Tray X is either empty or configured for a type and size other than that specified in the job.
Press for help.
or
Press to print from another tray. See
Configuring trays for more information.
Programs and fonts can be stored on the printer file system and are loaded into RAM when the printer is turned on. The number X
No action necessary.
ENWW Control-panel messages 127
Control panel message
DO NOT POWER OFF
MANUALLY FEED <TYPE> <SIZE>
alternates with
For help press
MANUALLY FEED <TYPE> <SIZE>
alternates with
To continue press
MANUALLY FEED <TYPE> <SIZE>
alternates with
To use another tray press
MANUALLY FEED OUTPUT STACK
alternates with
Then press to print second sides
MEM TEST FAILURE REPLACE DIMM 1
Moving solenoid
alternates with
To exit press STOP key
NON HP SUPPLY IN USE
alternates with
Ready
NON HP SUPPLY INSTALLED
alternates with
For help press
Description Recommended action
specifies a sequence number indicating the current program being loaded.
For the HP Color LaserJet 3000 and 3800
Series printers only.
Tray 1 is empty and no other tray is available. Load media into tray 1, and press
to continue.
Press for help.
or
See
for more information.
Media is in tray 1, but the print job requires a specific type and size that is not currently available.
Press to print from the tray.
or
Press for help.
or
See
for more information.
No media is in tray 1, and a print job requires a specific type and size that is available in another tray.
Press to print from another tray. See
Configuring trays for more information.
or
Press for help.
The first side of a manual 2-sided print job has been printed and the printer is paused until for the output stack is reinserted.
Take the printed stack out of the output bin and reinsert it in tray 1 to print the second side of the 2-sided print job. Press to continue.
See
Manual 2-sided printing for more
information.
The memory DIMM has failed.
The printer is testing a solenoid.
Install a supported memory DIMM. See
.
No action necessary.
The printer has detected that a non-
HP supply is currently installed but
(override) was pressed.
If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit
To continue printing, press .
.
A new, non-HP supply has been installed.
This message appears until an HP supply is installed or you press .
Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.
If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit .
Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.
128 Chapter 8 Problem solving ENWW
Control panel message
ORDER <COLOR> CARTRIDGE
alternates with
Ready
ORDER SUPPLIES
alternates with
Ready
Printing... DEMO PAGE
Printing... DIAGNOSTICS PAGE
Description Recommended action
The identified print cartridge is nearing the end of its useful life. The printer is ready and will print for the estimated number of pages indicated.
Order the identified print cartridge. Printing will continue until REPLACE <COLOR>
CARTRIDGE appears.
NOTE
Estimated pages remaining is based upon historical page coverage with this supply.
See
Supplies and accessories for more
information.
More than one supply item is low.
A page is jammed in the paper path.
NOTE
To prevent this message from appearing, in the SYSTEM
SETUP menu, set ORDER AT to
0%.
1.
Press to identify which supplies should be ordered.
2.
Order the supplies. Printing can continue until REPLACE SUPPLIES appears.
or
Press for help.
See
Supplies and accessories for more
information.
Open the front door and remove any jammed media.
PAPER PATH JAM FRONT DOOR
alternates with
For help press
Paused
alternates with
To return to Ready press the STOP key
Performing upgrade
Performing... PAPER PATH TEST
PRINTING STOPPED
To continue press
Printing... CONFIGURATION
The printer has paused.
Press Stop to resume printing.
A firmware upgrade is in process.
No action necessary. Do not turn off the printer.
The printer is performing a paper-path test.
No action necessary.
This message appears when a Print/Stop test runs and the time expires.
Press to continue printing.
The printer is generating the configuration page. The printer will return to the Ready state when the page has printed.
No action necessary.
The printer is generating the demo page. The printer will return to the Ready state when the page has printed.
No action necessary.
The printer is generating the diagnostics page. The printer will return to the Ready state when the page has printed.
No action necessary.
ENWW Control-panel messages 129
Control panel message
Printing... EVENT LOG
Printing... FILE DIRECTORY
Printing... FONT LIST
Printing... MENU MAP
Printing... PQ troubleshooting
Printing... REGISTRATION PAGE
Printing... RGB SAMPLES
Printing... SUPPLIES STATUS
Printing... USAGE PAGE
Description Recommended action
The printer is generating the event log page.
The printer will return to the Ready state when the page has printed.
No action necessary.
For the HP Color LaserJet 3000 and 3800
Series printers only.
For the HP Color LaserJet 3000 and 3800
Series printers only.
No action necessary.
The printer is generating the mass storage directory page. The printer will return to the
Ready state when the page has printed.
The printer is generating either the PCL or PS personality typeface list. The printer will return to the Ready state when the page has printed.
No action necessary.
For the HP Color LaserJet 3000 and 3800
Series printers only.
The printer is generating the printer menu map. The printer will return to the Ready state when the page has printed.
No action necessary.
The printer is generating the print quality troubleshooting pages. The printer will return to the Ready state when the pages are printed.
Follow the instructions on the printed pages.
The printer is generating the registration page. The printer will return to the SET
REGISTRATION menu when the page has printed.
Follow the instructions on the printed pages.
The printer is generating the RGB samples page. The printer will return to the Ready state when the page has printed.
The printer is generating the supplies status page. The printer will return to the Ready state when the page has printed.
For the HP Color LaserJet 3000 and 3800
Series printers only.
No action necessary.
No action necessary.
No action necessary.
The printer is generating the usage page. The printer will return to the online Ready state when the page has printed.
During duplex printing, the paper emerges for a short time before it is pulled back into the printer.
Do not pick up pages until they come to rest in the output bin.
PROCESSING DUPLEX JOB
alternates with
Do not grab paper until job completes
Processing...
Processing... from tray<X>
The printer is currently processing a job but is not yet picking pages. When the media begins to move, this message is replaced by a message that indicates which tray the job is being printed from.
No action necessary.
The printer is actively processing a job from the designated tray.
No action necessary.
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Control panel message
RAM DISK DEVICE FAILURE
alternates with
Ready
To clear press
RAM DISK FILE OPERATION FAILED
alternates with
Ready
To clear press
RAM DISK FILE SYSTEM IS FULL
alternates with
Ready
To clear press
RAM DISK IS WRITE PROTECTED
alternates with
Ready
To clear press
RAM DISK X Initializing
alternates with
DO NOT POWER OFF
Receiving upgrade
REMOVE ALL PRINT CARTRIDGES
alternates with
To exit press STOP key
REMOVE AT LEAST ONE PRINT
CARTRIDGE
alternates with
To exit press STOP key
REPLACE <COLOR> CARTRIDGE
alternates with
For help press
Description
For the HP Color LaserJet 3000 and 3800
Series printers only.
The RAM disk has failed.
Recommended action
1.
Printing can continue for jobs that do not require the RAM disk.
2.
To remove this message from the display, press .
For the HP Color LaserJet 3000 and 3800
Series printers only.
1.
Printing can continue.
The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a non-existent directory).
For the HP Color LaserJet 3000 and 3800
Series printers only.
2.
To remove this message from the display, press .
3.
If the message reappears, there might be a problem with the software program.
1.
Use HP Web Jetadmin software to delete files from the RAM disk memory and try again.
The printer received a PJL file system command to store something on the file system, but the file system is full.
2.
To remove this message from the display, press .
See
for more information.
For the HP Color LaserJet 3000 and 3800
Series printers only.
The file system is protected and no new files can be written to it.
1.
To enable writing to the RAM disk memory, use HP Web Jetadmin to turn off write protection.
2.
To remove this message from the display, press .
For the HP Color LaserJet 3000 and 3800
Series printers only.
See
for more information.
No action necessary.
The new RAM disk installed in slot X is initializing.
A firmware upgrade is in progress.
Do not turn the printer off until the printer returns to Ready.
The printer is performing a component test.
Remove all print cartridges.
After diagnostics are complete, reinstall all print cartridges.
The printer is performing a disable cartridge check or component test.
Remove one print cartridge.
After the test is complete, reinstall the print cartridge.
The print cartridge has reached its end of life.
Printing will not continue until the cartridge is replaced.
Press for help.
See
or
for more information.
See
Supplies and accessories for more
information.
ENWW Control-panel messages 131
Control panel message
REPLACE <COLOR> CARTRIDGE
alternates with
To continue press .
Description Recommended action
The print cartridge is nearing the end of its useful life and the REPLACE SUPPLIES setting in SYSTEM SETUP is set to STOP AT
LOW. To override, press .
1.
Order the print cartridge.
2.
Press to continue.
or
REPLACE SUPPLIES
alternates with
Press for help.
See
Supplies and accessories for more
information.
At least two print cartridges are out and need to be replaced.
1.
Press to identify which supplies should be replaced.
2.
Press for help.
For status press
REPLACE SUPPLIES
alternates with
To continue press
More than one supply item is low, and the
REPLACE SUPPLIES setting in SYSTEM
SETUP is set to STOP AT LOW.
See
Replacing supplies and parts for more
information.
See
Supplies and accessories for more
information.
1.
Press Menu and navigate to the
SUPPLIES STATUS menu in order to identify which supplies should be ordered.
2.
Order the supplies.
REPLACE SUPPLIES
Override in use
3.
Press to continue printing.
See
Supplies and accessories for more
information.
At least one print cartridge is out, but printing is continuing. Print-quality problems might occur.
1.
Press to identify which supplies should be ordered.
2.
Order the identified supplies.
alternates with
Ready
REPLACE SUPPLIES
Using black only
At least one color print cartridge is out.
Printing can continue, but only the black cartridge is being used.
See
Supplies and accessories for more
information.
1.
Press to identify which supplies should be ordered.
alternates with
Ready
2.
Order the identified supplies.
See
Supplies and accessories for more
information.
Request accepted please wait
The printer has accepted a request to print an internal page, but the current job must finish printing before the internal page will print.
No action necessary.
The firmware upgrade was not successful.
Attempt the upgrade again.
Resend upgrade
Restoring factory settings
Restoring...
The printer is restoring factory settings.
The printer is restoring settings.
No action necessary.
No action necessary.
RESTRICTED FROM PRINTING IN COLOR
This message appears only for the HP Color
LaserJet 3000 and 3800 Series printers.
alternates with
HP Color LaserJet 3000: Enable color printing on the SYSTEM SETUP menu. Set
RESTRICT COLOR USE to ENABLE
COLOR.
Ready
132 Chapter 8 Problem solving ENWW
Control panel message
RFU LOAD ERROR
Rotating <COLOR> motor
alternates with
To exit press STOP key
Rotating motor
alternates with
To exit press STOP key
SANITIZING DISK X% COMPLETE
alternates with
DO NOT POWER OFF
Setting saved
SIZE MISMATCH IN TRAY XX
alternates with
Ready
Sleep mode on
STANDARD TOP BIN FULL
alternates with
Remove all paper from bin
Tray X <TYPE> <SIZE>
alternates with
To change size or type press
TRAY XX EMPTY <TYPE> <SIZE>
alternates with
Ready
TRAY XX OPEN
Description Recommended action
HP Color LaserJet 3000: The printer is set to print in black only, but the job is in color.
HP Color LaserJet 3800: The message appears when the printer is set to COLOR IF
ALLOWED and you or your software program are not authorized to print in color.
HP Color LaserJet 3800: Get your network administrator to set the user or program permissions that will allow you to print in color.
An error has occurred during a firmware upgrade.
A component test is in progress; the component selected is <color> Cartridge
motor.
1.
Reinstall the firmware.
2.
If the problem persists, contact
HP Support.
Press Stop to stop this test.
The printer is testing a motor.
Press Stop to stop this test.
The memory disk is being sanitized. This process might take up to an hour. During this time, no jobs can be printed.
Do not turn off the printer. Wait for the process to complete.
The printer automatically restarts at the end of the sanitation process.
A menu selection has been saved.
The tray is loaded with a media size that is different than the size for which the tray is configured. Printing can continue from other trays, but not from this one.
The printer is in the sleep mode. Any button press or the receipt of data clears sleep mode.
The output bin is full. Printing cannot continue.
No action necessary.
1.
Make sure the media guides are adjusted correctly.
2.
In the PAPER HANDLING menu, configure the tray for the correct size.
No action necessary. The printer automatically exits sleep mode.
Empty the output bin. Printing resumes automatically.
The printer is reporting the current configuration of tray X.
The tray is empty, but the current print job does not require this tray.
No action necessary.
Press to clear the message.
Press to change the type or size.
See
for more information.
Fill the tray. The message indicates the type and size of media for which the tray is currently configured.
The tray is open, but printing can continue.
Close the tray.
ENWW Control-panel messages 133
Control panel message Description Recommended action
For help press alternates with
Ready
TRAY XX OPEN OR EMPTY
alternates with
Ready
TYPE MISMATCH IN TRAY XX
alternates with
Ready
Unauthorized supply in use
alternates with
Ready
The tray is open or empty, but the current print job does not require this tray.
The tray is loaded with a media type that is different than the type for which the tray is configured. Printing can continue from other trays, but not from this one.
Close or fill the tray.
In the PAPER HANDLING menu, configure the tray for the correct type.
USB ACCESSORY ERROR
USB Storage <X> initializing
USB Storage <X> not functional
USB STORAGE DEVICE FAILURE
alternates with
Ready
To clear press
The printer has detected that a non-HP supply is currently installed and (override) was pressed.
If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit .
Service or repairs required as a result of using non-HP supplies are not covered under
HP warranty.
HP Color LaserJet 3000 and 3800 Series printers only.
1.
Turn the printer off.
2.
Remove the USB storage accessory.
The printer has detected too much current on the USB storage accessory.
3.
Replace the USB storage accessory.
4.
Turn the printer on.
No action necessary.
HP Color LaserJet 3000 and 3800 Series printers only.
The USB storage device is initializing.
Replace the USB storage device.
HP Color LaserJet 3000 and 3800 Series printers only.
The USB storage device is not working.
For the HP Color LaserJet 3000 and 3800
Series printers only.
1.
Printing can continue for jobs that do not require the storage device.
The USB storage device has failed.
2.
To remove this message from the display, press .
3.
If the message persists, turn the printer off, remove and re-install the storage device, and then turn the printer on.
4.
If the message persists, replace the storage device.
1.
Printing can continue.
USB STORAGE FILE OPERATION FAILED
For the HP Color LaserJet 3000 and 3800
Series printers only.
alternates with
Ready
To clear press
The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a nonexistent directory).
2.
To remove this message from the display, press .
3.
If the message reappears, a problem might exist in the software program.
134 Chapter 8 Problem solving ENWW
Control panel message
USB STORAGE FILE SYSTEM IS FULL
alternates with
Ready
To clear press
USB STORAGE IS WRITE PROTECTED
alternates with
Ready
To clear press
USB STORAGE X REMOVED
USE TRAY X <TYPE> <SIZE>
Description Recommended action
For the HP Color LaserJet 3000 and 3800
Series printers only.
The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full.
1.
Use HP Web Jetadmin software to delete files from the storage device, and then try again.
2.
To remove this message from the display, press .
See
for more information.
For the HP Color LaserJet 3000 and 3800
Series printers only.
1.
To enable writing to the storage device, use HP Web Jetadmin to turn off write protection.
The file system is protected and no new files can be written to it.
2.
To remove this message from the display, turn the printer off and then on.
HP Color LaserJet 3000 and 3800 Series printers only.
The USB storage accessory was removed while the printer was turned on.
See
for more information.
1.
2.
Turn the printer off.
To continue using the USB storage accessory, reinstall it.
3.
Turn the printer on.
The printer is offering a selection of alternate media to use for the print job.
1.
Use and to highlight a different size or type, and then press to select the size or type.
2.
Press to return to the previous size or type.
See
for more information.
ENWW Control-panel messages 135
Jams
Use this illustration to troubleshoot jams in the printer. For instructions to clear jams, see
.
1
6
5
2
3
3
4
1
2
5
6
4
Figure 8-1
Jam locations (printer shown without optional tray 3)
Output bin
Paper path
Tray 1
Trays 2 or 3
Duplex path (for 2-sided printing)
Fuser
Jam recovery
This printer automatically provides jam recovery, a feature that you can use to set whether the printer should attempt to automatically reprint jammed pages.
● AUTO instructs the printer to attempt to reprint jammed pages.
●
OFF instructs the printer not to attempt to reprint jammed pages.
NOTE
During the recovery process, the printer might reprint pages that were printed before the jam occurred. Be sure to remove any duplicated pages.
To improve print speed and increase memory resources, you might want to disable the jam recovery.
To turn off jam recovery
1.
Press Menu .
2.
Press to highlight CONFIGURE DEVICE, and then press .
3.
Press to highlight SYSTEM SETUP, and then press .
4.
Press to highlight JAM RECOVERY, and then press .
136 Chapter 8 Problem solving ENWW
5.
Press to highlight OFF, and then press .
6.
Press Menu to return to the Ready state.
ENWW Jams 137
Common causes of jams
Common causes of jams
Cause Solution
The media does not meet specifications.
A component is installed incorrectly.
Use only media that meets HP specifications. See
.
Verify that all print cartridges, the transfer unit, and the fuser are correctly installed.
You are using media that has already passed through a printer or copier.
Do not use media that has been previously printed on or copied.
An input tray is loaded incorrectly.
The media is skewed.
Remove any excess media from the input tray. Make sure that the stack is below the maximum stack height mark in the tray.
The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it.
The media is binding or sticking together.
Remove the media, flex it, rotate it 180 degrees, or flip it over.
Reload the media into the input tray.
NOTE
Do not fan paper. Fanning can create static electricity, which can cause paper to stick together.
The media is removed before it settles into the output bin.
During 2-sided printing, you removed the paper before the second side of the document was printed.
Reset the printer. Wait until the page completely settles in the output bin before removing it.
Reset the printer and print the document again. Wait until the page completely settles in the output bin before removing it.
The media is in poor condition.
Replace the media.
The internal rollers from tray 2 or tray 3 are not picking up the media.
Remove the top sheet of media. If the media is heavier than
163 g/m 2 (43 lb), it might not be picked from the tray.
The media has rough or jagged edges.
The media is perforated or embossed.
Replace the media.
Perforated or embossed media does not separate easily. Feed single sheets from tray 1.
Printer supply items have reached the end of their useful life.
Check the printer control panel for messages prompting you to replace supplies, or print a supplies status page to verify the
remaining life of the supplies. See Replacing supplies and parts .
1
Paper was not stored correctly.
Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.
If the printer still continues to jam, contact HP Customer Support or your authorized HP service provider.
138 Chapter 8 Problem solving ENWW
Clearing jams
Procedures in the following sections correspond with a jam message that might appear on the control panel.
Jam in tray 1
1.
Remove the media from the tray.
2.
Grasp the jammed sheet by both corners and pull.
3.
Place the media stack in tray 1.
ENWW Clearing jams 139
4.
Confirm that the media guides are against the stack without bending it and that the stack does not extend above the fill tabs.
5.
Press to resume printing.
Jam in tray 2 or tray 3
1.
If the optional tray 3 is installed, pull it out and place it on a flat surface. If the jammed sheet is visible, remove it.
2.
If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed media.
3.
Pull out tray 2 and place it on a flat surface.
140 Chapter 8 Problem solving ENWW
4.
If the jammed sheet is visible, remove it.
5.
If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed media.
6.
Replace tray 2 and optional tray 3.
ENWW
NOTE
Use tray 1 when printing on heavier paper. See
for more information.
7.
Press to resume printing.
NOTE
When printing from tray 2, printing resumes automatically.
Clearing jams 141
Jam inside the fuser area (top cover)
1.
Open the top cover.
2.
If the jammed sheet is visible, remove it and then close the top cover.
3.
If the sheet is not visible, turn off the printer.
WARNING!
The fuser will be hot. Wait 10 minutes before proceeding.
142 Chapter 8 Problem solving ENWW
ENWW
4.
Place your thumbs on the fuser latches, squeeze the latches, and pull up on the fuser to remove it.
5.
On the fuser, lift the shutter door.
CAUTION
Do not open the shutter door while the fuser is in the printer.
6.
Remove any jammed sheets.
NOTE
If the sheet tears, make sure that all fragments are removed before you resume printing.
Clearing jams 143
7.
Hold the fuser with your thumbs on the latches, and then push both sides of the fuser into the printer. Press the fuser down until it clicks into place.
8.
Close the top cover and then turn on the printer.
Jam inside the front door
1.
Open the front door.
CAUTION
Do not place anything on the transfer unit. Do not touch the top of the transfer unit or the contacts on the left side of it.
NOTE
If the sheet tears, make sure that all fragments are removed before resuming printing.
144 Chapter 8 Problem solving ENWW
2.
Remove any visible media.
3.
Locate the green registration-plate tabs that are below the bottom print cartridge.
4.
Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the registration plate to its closed position.
ENWW
NOTE
If the sheet tears, make sure that all fragments are removed before resuming printing.
Clearing jams 145
5.
Close the front door.
Jam in the duplex path
NOTE
This issue occurs only in models that provide automatic 2-sided printing.
1.
Turn off the printer, and open the top cover.
If any media is visible, remove it.
2.
Open the front door.
146 Chapter 8 Problem solving ENWW
ENWW
3.
Rotate the transfer unit up and away from the front door.
4.
Remove any jammed sheets from under the transfer unit.
5.
Locate the green registration-plate tabs that are below the bottom print cartridge.
Clearing jams 147
6.
Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the registration plate to its closed position.
NOTE
If the sheet tears, make sure that all fragments are removed before resuming printing.
7.
Close the front door and then turn on the printer.
148 Chapter 8 Problem solving ENWW
Paper-handling problems
Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media
Specification Guide. For ordering information, see
.
For paper specifications for this printer, see
.
Printer feeds multiple sheets
Cause Solution
The tray is overfilled.
Remove excess media from the tray.
The paper exceeds the maximum stack-height indicator mark in the tray (trays 2 or 3).
Open the tray and verify that the media stack is below the maximum stack-height mark.
The paper is sticking together.
Remove the media, flex it, rotate it 180 degrees, or flip it over, and then reload it into the tray.
The media does not meet the specifications for this printer.
Paper is being used in a high-humidity environment.
NOTE
Do not fan paper. Fanning can create static electricity, which can cause paper to stick together.
Use only media that meets HP paper specifications for this
printer. See Supported media sizes .
Use another type of paper.
Printer feeds incorrect page size
Cause Solution
The correct size paper is not loaded in the tray.
Load the correct size paper in the tray.
The correct size of mediais not selected in the software program or printer driver.
Confirm that the settings in the program and printer driver are appropriate, because the program settings override the printerdriver and control-panel settings, and the printer-driver settings override the control-panel settings.
The correct size or media for tray 1 is not selected on the printer control panel.
At the control panel, select the correct size for tray 1.
The media size is not configured correctly for the tray.
Print a configuration page or use the control panel to determine the size for which the tray is configured.
Printer pulls from an incorrect tray
Cause Solution
You are using a driver for a different printer.
The specified tray is empty.
Use a driver for this printer.
Load media in the specified tray.
The tray behavior for the requested tray is set to FIRST in the SYSTEM SETUP submenu of the CONFIGURE DEVICE menu.
Change the setting to EXCLUSIVELY.
ENWW Paper-handling problems 149
Printer pulls from an incorrect tray
Cause
The media size is not configured correctly for the tray.
The USE REQUESTED TRAY setting on the printer control panel is set to EXCLUSIVELY, and the requested tray is empty. The printer will not use another tray.
Solution
Print a configuration page or use the control panel to determine the size for which the tray is configured.
Load media in the requested tray.
or
Change the setting from EXCLUSIVELY to FIRST on the
CONFIGURE DEVICE menu. The printer can use the media in other trays if none is loaded in the specified tray.
Media does not feed automatically
Cause Solution
Manual feed is selected in the software program.
The correct size of media is not loaded.
The tray is empty.
The media size is not configured correctly for the tray.
The guides in the tray are not against the media stack.
Load tray 1, or, if the tray is loaded, press .
Load the correct size.
Load media into the tray.
Media from a previous jam has not been completely removed. Open the printer and remove any media that is in the paper path. Closely inspect the fuser area for jams. See
.
Print a configuration page or use the control panel to determine the size for which the tray is configured.
Verify that the guides are touching the stack.
The manual-feed prompt is set to ALWAYS. The printer always prompts for manual feed, even if the tray is loaded.
Open the tray, reload the media, and then close the tray.
The USE REQUESTED TRAY setting on the printer control panel is set to EXCLUSIVELY, and the requested tray is empty. The printer will not use another tray.
Or, change the manual-feed prompt setting to UNLESS
LOADED so that the printer prompts for manual feed only when the tray is empty.
Load the requested tray.
or
Change the setting from EXCLUSIVELY to FIRST on the
CONFIGURE DEVICE menu. The printer can use other trays if no media is loaded in the specified tray.
Media does not feed from trays 2 and 3
Cause Solution
Manual feed or tray 1 is selected in the software program.
The correct size of media is not loaded.
The tray is empty.
Load tray 1, or, if the tray is loaded, press .
Load the correct size.
Load the tray.
The correct media type for the tray is not selected on the printer control panel.
At the printer control panel, select the correct type for the tray.
Media from a previous jam has not been completely removed. Open the printer and remove any media that is in the paper path. Closely inspect the fuser area for jams. See
.
150 Chapter 8 Problem solving ENWW
ENWW
Media does not feed from trays 2 and 3
Cause
Tray 3 (500-sheet paper feeder) does not appear as a tray option.
Tray 3 is incorrectly installed.
The media size is not configured correctly for the tray.
The guides in the tray are not against the media stack.
The USE REQUESTED TRAY setting on the printer control panel is set to EXCLUSIVELY, and the requested tray is empty. The printer will not use another tray.
Solution
Tray 3 appears as an option only if it is installed. Verify that tray 3 is correctly installed and that the printer driver has been configured to recognize tray 3. See
Gaining access to printer driver settings .
Print a configuration page to confirm that tray 3 is installed. If not, verify that the optional 500-sheet feeder assembly is correctly attached to the printer.
Print a configuration page or use the control panel to determine the size for which the tray is configured.
Verify that the guides are touching the stack.
Change the setting from EXCLUSIVELY, or load the requested tray.
Transparencies or glossy paper will not feed
Cause Solution
Transparencies that do not meet HP specifications might have been loaded.
Use transparencies designed for HP Color LaserJet printers.
The correct media type is not specified in the software or printer driver.
Verify that the correct type is selected in the software or printer driver.
The tray is overfilled.
Remove excess media from the tray. Make sure the stack is below the maximum stack height mark in tray 2 or 3. Do not exceed the maximum stack height for tray 1.
Media in another tray is the same size as the transparencies, and the printer is defaulting to the other tray.
Make sure that the tray that contains the transparencies or glossy paper is selected in the software program or printer driver. Use the printer control panel to configure the tray to the type that is loaded. See
The tray that contains the transparencies or glossy paper is not configured correctly for type.
Make sure that the tray that contains the transparencies or glossy paper is selected in the software program or printer driver. Use the printer control panel to configure the tray to the type that is loaded. See
Envelopes jam or will not feed into the printer
Cause Solution
Envelopes are loaded in an unsupported tray. Only tray 1 can feed envelopes.
Load envelopes into tray 1.
Envelopes are curled or damaged.
Envelopes are sealing because the moisture content is too high.
The envelope orientation is incorrect.
Try using different envelopes. Store envelopes in a controlled environment. See
Envelopes for more information.
Try using different envelopes. Store envelopes in a controlled environment.
Verify that the envelope is loaded correctly. See
.
Paper-handling problems 151
Envelopes jam or will not feed into the printer
Cause
This printer does not support the envelopes.
Tray 1 is configured for a size other than envelopes.
Solution
See Supported media sizes or the HP LaserJet Printer Family
Print Media Specification Guide.
Configure tray 1 size for envelopes.
Output is curled or wrinkled
Cause Solution
The media does not meet the specifications for this printer.
The media is damaged or in poor condition.
The printer is operating in an excessively humid environment. Verify that the printing environment is within humidity specifications.
You are printing large, solid-filled areas.
The media was not stored correctly and may have absorbed moisture.
Large, solid-filled areas can cause excessive curl. Try using a different pattern.
Remove the media and replace it with media from a fresh, unopened package.
The media has poorly cut edges.
Use only media that meets the HP paper specifications for this
printer. See Supported media sizes .
Remove the media from the tray and load media that is in good condition.
The specific media type was not configured for the tray or selected in the software.
The media was used previously.
Remove the media, flex it, rotate it 180 degrees, or turn it over, and then reload it into the tray. Do not fan paper. If the problem persists, replace the paper.
Configure the software for the media (see the software documentation). Configure the tray for the media. See
.
Do not reuse media.
Printer will not perform duplexing (2-sided printing) or duplexes incorrectly
Cause Solution
You are trying to perform 2-sided printing on unsupported paper.
The printer driver is not set up for 2-sided printing.
The first page is printing on the back of preprinted forms or letterhead.
Verify that the paper is supported for 2-sided printing. See
Supported media sizes . If the paper is not supported, see
Configure the printer driver for 2-sided printing. See Gaining access to printer driver settings .
For tray 1, load the letterhead paper first-side-down, bottom first. For tray 2 or tray 3, load the letterhead paper first-sideup, top edge toward the back of the tray. See
(duplex) printing for more information.
The printer model does not support automatic 2-sided printing. The HP Color LaserJet 3000, 3000n, 3600, 3600n, 3800, and
3800n printers do not support automatic 2-sided printing.
.
The printer configuration is not set for duplexing.
Run the automatic configuration feature:
1.
On the Windows taskbar, click Start, click Settings, and then click Printers.
152 Chapter 8 Problem solving ENWW
Printer will not perform duplexing (2-sided printing) or duplexes incorrectly
Cause Solution
● For Windows 2000 and Windows XP, click Start, and then click Printers.
2.
Select the printer.
3.
In the File menu, click Properties.
4.
Click the Device Settings tab or the Configure tab.
5.
Under Installable Options, click Automatic
Configuration.
6.
Click Update Now.
Printing is only on one side even when 2-sided (duplex) is selected
Cause Solution
Manual 2-sided printing is not enabled.
The paper size that is selected does not support 2-sided
(duplex) printing.
Configure the printer driver to enable manual 2-sided printing.
See Gaining access to printer driver settings .
Load and select a size and type of paper that supports automatic 2-sided printing.
ENWW Paper-handling problems 153
Troubleshooting-information pages
From the printer control panel, you can print information pages that can help you diagnose printer problems.
Page
Paper-path-test page
Registration page
Event log
Diagnostics page
Print-quality troubleshooting page
Description
The paper-path-test page is useful for testing the printer paper handling features. You can define the paper path that you want to test by selecting the source and other available options.
1.
Press Menu .
2.
Press to highlight DIAGNOSTICS, and then press .
3.
Press to highlight PAPER PATH TEST, and then press .
The message Performing... PAPER PATH TEST appears on the control-panel display until the printer finishes the paper-path test. The printer returns to the Ready state after printing the paperpath-test page.
The registration page prints a horizontal arrow and a vertical arrow that show how far from center an image can be printed on the page. Set registration values for a tray to center images on the back and front of a page. Setting the registration also allows edge-to-edge printing to be set to within approximately 2 mm (0.08 inch) of all edges of the paper. Image placement varies slightly for each tray. Perform the registration procedure for each tray.
1.
Press Menu .
2.
Press to highlight CONFIGURE DEVICE, and then press .
3.
Press
4.
Press
5.
Press
to highlight PRINT QUALITY, and then press .
to highlight SET REGISTRATION, and then press .
to highlight SOURCE, and then press .
6.
Press
7.
Press
or to highlight a tray, and then press .
to highlight PRINT TEST PAGE, and then press .
8.
Follow the instructions on the printed page.
The event log lists the printer events, including jams, service errors, and other conditions.
1.
Press Menu .
2.
Press to highlight DIAGNOSTICS, and then press .
3.
Press to highlight PRINT EVENT LOG, and then press .
The message Printing... EVENT LOG appears on the control-panel display until the printer finishes printing the event log. The printer returns to the Ready state after printing the event log.
This page provides information about printer calibration, color density, and other parameters.
1.
Press Menu .
2.
Press
3.
Press
to highlight DIAGNOSTICS, and then press .
to highlight PRINT DIAGNOSTICS PAGE, and then press .
See Print-quality-troubleshooting pages .
154 Chapter 8 Problem solving ENWW
Printer response problems
The control-panel display is blank
Cause Solution
The printer power button is in the off position.
Verify that the printer is on. Fans may run while the printer is in standby mode (off).
The printer memory DIMMs (available on the HP Color
LaserJet 3000 and 3800 Series printers only) are defective or installed incorrectly.
Verify that the printer memory DIMMs are correctly installed and are not defective.
The power cord is not firmly plugged into both the printer and the power receptacle.
Turn off the printer and then disconnect and reconnect the power cord. Turn the printer on.
The line voltage is incorrect.
The power cord is damaged or worn.
The power source receptacle is not working correctly.
Connect the printer to a correct voltage source, as specified on the power rating label on the back of the printer.
Replace the power cord.
The formatter might not be installed correctly.
Connect the printer to a different power receptacle.
Remove the formatter assembly. To reinstall it, align the formatter board in the tracks at the top and bottom of the slot, and then slide the board back into the printer. Push the formatter until you hear the formatter latches click into place.
The control-panel display is difficult to read
Cause Solution
The contrast is too high or too low for the office environment.
Adjust the contrast on the control-panel display. See Display
The printer is on, but nothing prints
Cause Solution
The printer
The top cover is not closed.
The Data
Ready indicator light is not lit.
indicator light is flashing.
Press Stop to return the printer to the Ready state.
Close the top cover firmly.
The printer is probably continuing to receive data. Wait for the Data indicator to stop flashing.
Replace the specified print cartridge.
REPLACE <COLOR> CARTRIDGE appears on the controlpanel display.
A printer message other than Ready appears on the printer control panel.
The parallel port might have an MS-DOS timeout error.
The PS (PostScript emulation) personality is not selected.
The correct driver is not selected in the software program or printer driver (HP Color LaserJet 3000 and 3800 Series printers only).
.
Add a MODE command to the AUTOEXEC.BAT file. See the
MS-DOS manual for additional information.
Select the PS driver in the software program or printer driver.
ENWW Printer response problems 155
The printer is on, but nothing prints
Cause
The printer is not configured correctly.
Solution
See Changing printer control-panel configuration settings .
The computer port is not configured or is not working correctly. Connect another peripheral to this port to verify that the port is working.
The printer has not been correctly named for the network or for a Macintosh.
For Macintosh, use the appropriate utility to name the printer on the network. From the Chooser, select the AppleTalk zone and the printer.
The printer is on but is not receiving data
Cause Solution
The printer Ready indicator light is not lit.
The front door is not closed.
Press Stop to return the printer to the Ready state.
Close the front door firmly.
A printer message other than Ready appears on the printer control panel.
The interface cable is not correct for this configuration.
Select the correct interface cable for your configuration. See
.
Disconnect and reconnect the interface cable.
The interface cable is not securely connected to both the printer and the computer.
The printer is not configured correctly.
See Changing printer control-panel configuration settings .
The interface configurations shown on the printer configuration page do not match those on the host computer.
Configure the printer to match the computer configuration.
The computer is not working correctly.
Try using a program that you know works correctly to check the computer. Or, if the printer is connected through the parallel port, open MS-DOS and type
Dir>Prn
at the MS-DOS command prompt.
The computer port that the printer is connected to is not configured or is not working correctly.
The printer has not been correctly named for the network or
Macintosh.
Connect another peripheral to this port to verify that the port is working.
For Macintosh, use the appropriate utility to name the printer on the network. From the Chooser, select the AppleTalk zone and the printer.
Cannot select the printer from the computer
Cause Solution
If you are using a switch box, the printer might not be selected for the computer.
Select the correct printer through the switch box.
The printer Ready indicator light is not lit.
A printer message other than Ready appears on the printer control panel.
The correct printer driver is not installed in the computer.
Press Stop to return the printer to the Ready state.
Install the correct printer driver.
The correct printer and port are not selected on the computer. Select the correct printer and port.
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Cannot select the printer from the computer
Cause
The network is not configured correctly for this printer.
The power receptacle is not working correctly.
Solution
Use the network software to verify the printer network configuration, or consult with the network administrator.
Connect the printer to a different power receptacle.
A message appears that 2-sided printing is not available for the type and size selected
Cause Solution
The selected paper is not supported for automatic 2-sided printing.
Make sure manual 2-sided printing is enabled. See
Gaining access to printer driver settings .
ENWW Printer response problems 157
Printer control-panel problems
The following table lists common printer control-panel problems and suggested solutions for resolving them.
Control-panel settings do not work correctly
Cause Solution
The printer control-panel display is blank, even when the fan is running.
Fans might run while the printer is in standby mode (off). Press the printer power button to turn on the printer.
Printer settings in the software program or printer driver differ from the printer control-panel settings.
Confirm that the settings in the program and printer driver are appropriate. The program settings override the printer-driver and control-panel settings, and the printer-driver settings override the control-panel settings.
Control-panel settings were not correctly saved.
Reselect the control-panel settings, and then press asterisk (*) should appear to the right of the setting.
. An
The Data indicator light is lit, and no pages are printing.
Buffered data remains in the printer. Press to print the buffered data by using current control-panel settings. Then, the new control-panel settings can take effect.
If the printer is on a network, another user might have changed printer control-panel settings.
Consult the network administrator to coordinate changes to printer control-panel settings.
Unable to select tray 3 (optional 500-sheet paper feeder)
Cause
Tray 3 does not appear as an input tray option on the configuration page or on the control panel.
Tray 3 does not appear as an option in the printer driver.
Solution
Tray 3 appears as an option only if it is installed. Verify that tray 3 is installed correctly.
Verify that the printer driver configuration recognizes tray 3.
See the printer driver Help to set up and configure additional
trays. See Gaining access to printer driver settings .
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Color-printing problems
Printing black instead of color
Cause Solution
Grayscale is selected in the software program or printer driver. In the software program or printer driver, select Color mode instead of Grayscale or Monochrome mode.
The correct printer driver is not selected in your software program.
Select the correct printer driver.
No color appears on the configuration page.
Contact HP support.
The control-panel setting for COLOR SUPPLY OUT is set to
AUTOCONTINUE BLACK, and one of the color print cartridges is out. The printer continues to print in black only.
Replace the color print cartridge.
The control-panel setting for RESTRICT COLOR USE is set to DISABLE COLOR, or it is set to COLOR IF ALLOWED and you do not have permission to print in color.
Change the control-panel setting to ENABLE COLOR.
Incorrect hues print
Cause
The media does not meet the specifications for this printer.
The printer operates in excessively humid or dry conditions.
Solution
See the HP LaserJet Printer Family Print Media Specification
Guide.
Go to www.hp.com/support/clj3000 , www.hp.com/support/ clj3600 , or www.hp.com/support/clj3800 for HP LaserJet
Printer Family Print Media Specification Guide ordering information. When you connect, select Manuals.
Verify that the printer environment is within humidity specifications.
Store the print media in the same environment as the printer.
Calibrate the printer. See
.
NOTE
For more information about color-quality problems see
.
A color is missing
Cause
The HP print cartridge is defective.
Solution
Replace the cartridge.
Inconsistent colors print after installing a print cartridge
Cause Solution
New print cartridges sometimes require printing several pages before they deliver consistent print quality.
Try printing approximately 50 pages with the new cartridge, and then try the print job again.
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Inconsistent colors print after installing a print cartridge
Cause
Another print cartridge might be low.
The printer might need calibration.
The print cartridge might be a refilled cartridge.
Solution
Check the supplies gauge on the control panel or print a supplies status page. See
Using printer information pages .
Calibrate the printer. See
Use a genuine HP print cartridge. See
.
Printed colors do not match screen colors
Cause Solution
Extremely light screen colors are not being printed.
Extremely dark screen colors print in black.
The printer might need calibration.
The colors on the computer screen differ from the printer output.
The software program might interpret extremely light colors as white. If so, avoid using extremely light colors.
The software program might interpret extremely dark colors as black. If so, avoid using extremely dark colors.
Calibrate the printer. See
1.
On the printer driver Color tab, in the Color Options section, select Manual.
For the HP Color LaserJet 3000 and 3800 Series printers only.
2.
Click Settings.
3.
In Manual Color Options, in the Color Options section, select Default (sRGB) for each object.
4.
Click OK to finish.
NOTE
Several factors can influence your ability to match printed colors to those on your screen: paper, overhead lighting, software programs, operating system palettes, monitors, and video cards and drivers. See
160 Chapter 8 Problem solving ENWW
Incorrect printer output
Printer output problems
Incorrect fonts print
Cause Solution
The font has not been correctly selected in the software program.
Reselect the font in the software program.
The font is not available to the printer. (HP Color LaserJet 3000 and 3800 series printers only.)
Download the font to the printer or use another font. (In
Windows, the driver does this automatically.)
The correct printer driver is not selected.
The font might be correct, but the characters appear blurry because the colors are not aligned correctly.
Select the correct printer driver.
Perform a full printer calibration. See
.
Cannot print all characters in a symbol set
Cause Solution
The correct font is not selected.
Select the correct font.
The correct symbol set is not selected.
Select the correct symbol set.
The software program does not support the selected character or symbol set.
Use a font that supports the character or symbol.
Text drifts between pages
Cause Solution
The software program is not resetting the printer to the top of the page.
See the software documentation or the PCL/PJL Technical
Reference Package for specific information.
Characters are erratic or missing, or the printout is interrupted
Cause Solution
The interface cable is of poor quality.
The interface cable is loose.
The interface cable is damaged or bad.
The power cable is loose.
You are attempting to print a PCL job, but the printer is configured for PS (HP Color LaserJet 3000 and 3800 Series printers only).
Try using a different, higher quality, IEEE-compliant interface cable.
Disconnect and reconnect the interface cable.
Try using a different interface cable.
Disconnect and reconnect the power cable.
From the printer control panel, select the correct printer personality and then resend the print job.
You are attempting to print a PS job, but the printer is configured for PCL (HP Color LaserJet 3000 and 3800 Series printers only).
From the printer control panel, select the correct printer personality and then resend the print job.
ENWW Incorrect printer output 161
Partial printout
Cause Solution
A memory-error message appears on the printer control panel.
1.
Increase printer memory by deleting unneeded downloaded fonts, style sheets, and macros from the printer memory.
or
The file that you are printing contains errors.
2.
Add more memory to the printer.
Check the software program to verify that the file does not contain errors.
1.
From within the same program, print another file that you know is error-free.
or
2.
Print the file from another program.
Smears, vertical lines, toner specks, or repetitive marks appear on printouts
Cause Solution
The printer needs to be cleaned.
Clean the printer. See
Cleaning the printer . If the problem
persists, see
.
Guidelines for printing with different fonts
NOTE
This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only.
● The 80 internal fonts are available in PostScript Emulation (PS) and PCL mode.
●
To conserve printer memory, download only those fonts that are needed.
● If you require several downloaded fonts, consider installing additional printer memory.
Some software programs automatically download fonts at the beginning of each print job. It might be possible to configure those programs to download only soft fonts that are not already resident in the printer.
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Macintosh problems
This section lists problems that can occur when using Mac OS V9.x or Mac OS X.
Solving problems with Mac OS V9.x
NOTE
Mac OS V9.x is supported for the HP Color LaserJet 3000 and 3800 Series printers only.
NOTE
Use the Desktop Printer Utility to set up for USB and IP printing. The printer will not appear in the Chooser.
The printer name or IP address does not appear in the Desktop Printer Utility.
Cause Solution
The printer might not be ready.
The wrong connection type might be selected.
The wrong printer name or IP address is being used.
The interface cable might be defective or of poor quality.
Make sure that the cables are connected correctly, the printer is on, and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different port.
Make sure that Printer (USB) or Printer (LPR) is selected in the
Desktop Printer Utility, depending on the type of connection.
To check the printer name or IP address, print a configuration page.
Verify that the printer name or IP address on the configuration page matches the printer name or IP address in the Desktop Printer Utility.
Replace the interface cable with a high-quality cable.
The PostScript Printer Description (PPD) file is not listed in the Desktop Printer Utility.
Cause Solution
The printer software might not have been installed or was installed incorrectly.
The PPD file is corrupt.
Make sure that the PPD file for your printer model is in the following hard-drive folder:
System Folder/Extensions/Printer
Descriptions
. If necessary, reinstall the software. See the getting started guide for instructions.
Delete the PPD file from the following hard drive folder:
System
Folder/Extensions/Printer Descriptions
. Reinstall the software. See the getting started guide for instructions.
A print job was not sent to the printer.
Cause
The print queue might be stopped.
The wrong printer name or IP address is being used.
The printer might not be ready.
Solution
Restart the print queue: Select the desktop printer icon, open the
Printing menu in the top menu bar, and then click Start Print
Queue.
To check the printer name or IP address, print a configuration page.
Verify that the printer name or IP address on the configuration page matches the printer name or IP address in the Desktop Printer Utility.
Make sure that the cables are connected correctly, the printer is on, and the Ready light is on. If you are connecting through a USB or
ENWW Macintosh problems 163
A print job was not sent to the printer.
Cause
The interface cable might be defective or of poor quality.
Solution
Ethernet hub, try connecting directly to the computer or use a different port.
Replace the interface cable with a high-quality cable.
You cannot use the computer while the printer is printing.
Cause
Background Printing has not been selected.
Solution
For LaserWriter 8.6 and later: Turn on background printing by selecting Print Desktop on the File menu and then clicking
Background Printing in the pop-up menu.
An encapsulated PostScript (EPS) file prints with incorrect fonts.
Cause
This problem occurs with some programs.
Solution
●
Send the file in ASCII format instead of binary encoding.
●
Try downloading the fonts that are contained in the EPS file to the printer before printing.
Your document is not printing with New York, Geneva, or Monaco fonts.
Cause Solution
The printer might be substituting fonts.
Click Options in the Page Setup dialog box to clear substituted fonts.
You are unable to print from a third-party USB card.
Cause Solution
This error occurs when the software for USB printers is not installed. When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this software is available from the Apple Web site.
When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the driver is selected.
Cause Solution
This problem is caused by either a software or hardware component. Software troubleshooting
● Check that your Macintosh supports USB and has the appropriate USB software from Apple.
●
Verify that your Macintosh operating system is Mac OS V9.1 or later.
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When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the driver is selected.
Cause Solution
NOTE
The iMac and Blue G3 desktop Macintosh systems meet all of the requirements to connect to a USB device.
Hardware troubleshooting
● Check that the printer is turned on.
●
Verify that the USB cable is connected correctly.
● Check that you are using the appropriate high-speed USB cable.
●
Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.
● Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.
NOTE
The iMac keyboard is a nonpowered USB hub.
Solving problems with Mac OS X
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause Solution
The printer software might not have been installed or was installed incorrectly.
The PPD file is corrupt.
Make sure that the printer PPD file is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj
, where <lang> is the two-letter language code for the language that you are using. If necessary, reinstall the software.
See the getting started guide for instructions.
Delete the PPD file from the following hard-drive folder:
Library/
Printers/PPDs/Contents/Resources/<lang>.lproj
, where <lang> is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.
The printer name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup
Utility.
Cause Solution
The printer might not be ready.
The wrong connection type might be selected.
Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different port.
Make sure that USB, IP Printing, or Rendezvous is selected, depending on the type of connection.
ENWW Macintosh problems 165
The printer name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup
Utility.
Cause
The wrong printer name, IP address, or Rendezvous host name is being used.
The interface cable might be defective or of poor quality.
Solution
Print a configuration page. Verify that the printer name, IP address, or Rendezvous host name on the configuration page matches the printer name, IP address, or Rendezvous host name in the Print
Center or Printer Setup Utility.
Replace the interface cable with a high-quality cable.
The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause Solution
The printer might not be ready.
The printer software might not have been installed or was installed incorrectly.
The PPD file is corrupt.
The interface cable might be defective or of poor quality.
Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different port.
Make sure that the printer PPD file is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj
, where <lang> is the two-letter language code for the language that you are using. If necessary, reinstall the software.
See the getting started guide for instructions.
Delete the PPD file from the following hard-drive folder:
Library/
Printers/PPDs/Contents/Resources/<lang>.lproj
, where <lang> is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.
Replace the interface cable with a high-quality cable.
A print job was not sent to the printer that you wanted.
Cause
The print queue might be stopped.
The wrong printer name, IP address, or Rendezvous host name is being used.
Solution
Restart the print queue. Open print monitor and select Start Jobs.
Print a configuration page. Verify that the printer name, IP address, or Rendezvous host name on the configuration page matches the printer name, IP address, or Rendezvous host name in the Print
Center or Printer Setup Utility.
An EPS file prints with incorrect fonts.
Cause
This problem occurs with some programs.
Solution
●
Try downloading the fonts that are contained in the EPS file to the printer before printing.
● Send the file in ASCII format instead of binary encoding.
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You are unable to print from a third-party USB card.
Cause
This error occurs when the software for USB printers is not installed.
Solution
When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this software is available from the Apple Web site.
When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause Solution
This problem is caused by either a software or a hardware component.
Software troubleshooting
●
Check that your Macintosh supports USB and has the appropriate USB software from Apple.
● Verify that your Macintosh operating system is Mac OS X V10.1
or later.
Hardware troubleshooting
● Check that the printer is turned on.
●
Verify that the USB cable is connected correctly.
● Check that you are using the appropriate high-speed USB cable.
●
Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.
●
Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.
NOTE
The iMac keyboard is a nonpowered USB hub.
ENWW Macintosh problems 167
Software program problems
Cannot change system selections
Cause Solution
The printer control panel locks out system software changes.
Contact the network administrator.
The software program does not support system changes.
See the software program documentation.
The correct printer driver is not loaded.
The correct program driver is not loaded.
Load the correct printer driver.
Load the correct program driver.
Cannot select a font from the software
Cause
The font is not available to the software program.
Solution
See the software program documentation.
Cannot select colors
Cause Solution
The software program does not support color.
See the software documentation.
Color mode is not selected in the software program or printer driver.
Select Color mode instead of Grayscale or Monochrome mode.
The correct printer driver is not loaded.
Load the correct printer driver.
Printer driver does not recognize tray 3 or the 2-sided printing accessory
Cause Solution
The printer driver has not been configured to recognize tray 3 or the 2-sided printing accessory.
See the printer driver online Help for instructions to configure the driver to recognize printer accessories.
The accessory might not be installed.
Verify that the accessory is installed correctly.
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Print-quality troubleshooting
If you are experiencing problems with print quality, the following sections might help you identify the cause of the problem.
Print-quality problems associated with media
Some print-quality problems arise from the use of inappropriate media.
●
Use media that meets HP paper specifications. See
●
The surface of the media is too smooth. Use paper that meets HP paper specifications. See
●
The moisture content is uneven, too high, or too low. Use media from a different source or from an unopened ream.
●
Some areas of the media reject toner. Use media from a different source or from an unopened ream.
●
The letterhead you are using is printed on rough paper. Use a smoother, xerographic paper. If this solves your problem, ask the supplier of your letterhead to use paper that meets the specifications for this printer. See
●
The paper is excessively rough. Use a smoother, xerographic paper.
●
The driver setting is incorrect. To change the media type setting, see Type and Size
.
●
The media that you are using is too heavy for the media type setting that you selected, and the toner is not fusing to the media.
Overhead transparency defects
Overhead transparencies can display the same image-quality problems as other types of media and also defects that are specific to printing on transparencies. Also, because transparencies are pliable in the print path, the paper-handling components can mark their surface.
NOTE
The HP Color LaserJet 3000 series printers do not support printing in color on transparencies.
NOTE
Allow transparencies to cool for at least 30 seconds before handling them.
● In the printer driver Paper tab, select Transparency as the paper type. Also, make sure that the tray is correctly configured for transparencies.
●
Make sure that the transparencies meet the specifications for this printer. See
● The transparencies are not designed for correct toner adhesion. Use only transparencies that are designed for HP Color LaserJet printers.
●
Handle transparencies by the edges. Oil from fingers can cause spots and smudges.
● Small, random, dark areas on the trailing edge of solid-fill pages might result when transparencies stick together in the output bin. Try printing the job in smaller batches.
ENWW Print-quality troubleshooting 169
●
If printed colors look wrong when printed, select different colors in the software program or printer driver.
●
If you are using a reflective overhead projector with the printed transparencies, use a standard overhead projector instead.
Print-quality problems associated with the environment
If the printer is operating in excessively humid or dry conditions, verify that the printing environment is within specifications. See the printer getting started guide for operating-environment specifications.
Print quality problems associated with jams
Make sure that all sheets are cleared from the paper path. See
●
If the printer recently jammed, print two to three pages to clean the printer.
●
If the sheets do not pass through the fuser, which causes image defects on subsequent documents,
.
Print-quality problems associated with toner buildup inside the printer
Over time, toner and other particles can collect inside the printer. This buildup can cause the following print-quality problems:
NOTE
To help reduce toner buildup, always configure the media type in the tray to match the media type that you are using. Printing on media that is a different type than the configuration setting can cause excess toner buildup.
● Marks at even intervals on the printed side of the page
●
Toner that smears easily
● Toner specs on the page
●
Vertical streaks or bands on the page
To correct these types of problems, clean the printer. See Cleaning the printer .
Print-quality-troubleshooting pages
Use the built-in print-quality-troubleshooting pages to help diagnose and solve print-quality problems.
1.
Press Menu .
2.
Press to highlight DIAGNOSTICS, and then press .
3.
Press to highlight PQ TROUBLESHOOTING, and then press to print the pages.
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The printer returns to the Ready state after printing the print-quality-troubleshooting pages. If you see print-quality defects on the print-quality-troubleshooting pages, calibrate the printer. See
. If defects continue to appear, go to the appropriate Web site for your printer:
● www.hp.com/go/printquality/clj3000
● www.hp.com/go/printquality/clj3800
Calibrating the printer
Calibration is a printer function that optimizes print quality. If you experience any print-quality problems, calibrate the printer.
1.
Press Menu .
2.
Press to highlight CONFIGURE DEVICE, and then press .
3.
Press to highlight PRINT QUALITY, and then press .
4.
Press to highlight FULL CALIBRATE NOW, and then press .
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172 Chapter 8 Problem solving ENWW
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