Team Functions Introduction
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Direct call key: Only outgoing calls can be made with a direct call key; they are signalled to all terminals with the same number programmed to a trunk key.
Calls via a direct call key are signalled to the destination terminal even if that terminal has been programmed with a substitution function or call protection.
If the destination terminal has been configured for call diversion, the direct call is not diverted.
Which key is suitable for which purpose?
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Trunk keys can be assigned call numbers for managing central communication tasks, for example, customer support. If the call numbers of the support department are assigned to trunk keys on all of its terminals, then all members of the support department can receive and manage calls and use the substitute function.
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Team keys, for example, can be used to create a project group within a department. Calls from customers of this group can then be answered by any team member who is not busy. The team members can call each other by the team keys.
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A busy key can be used to configure an enquiry station showing the status of the individual users. The enquiry station sees the status of the users and can put calls through by simply pressing the key.
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Direct call keys, for example, can be configured at a terminal in a conference room to call the secretary.
10.1.2 Team Configuration
You can create teams and program call keys in the Configurator of the
OpenCom 107 (PBX Configuration: Groups and Ports: Upn menu).
Call key 1 is preset as a trunk key on all system telephones. This setting can be changed by the system administrator.
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