Team Functions Examples of Use
10.2
Examples of Use
The following examples illustrate the various uses of teams and team functions.
For information on the display texts and how to use the individual functions, refer to the chapter “Managing Calls in a Team” in the “OpenPhone 61, 63, 65” or “Open-
Phone 71, 73, 75” user guide.
10.2.1 Executive/Secretary Team
In this example, the executive/secretary team comprises two members: the executive and the secretary. The secretary has one OpenPhone 73 system telephone, and the executive has two, one of which is used as a parallel telephone in a sofa suite.
Secretary
TrK 11: Secretary
TrK 10: Executive
DK 10: Executive
11
10
Executive
TrK 10: Executive
TrK 11: Secretary
TrK 12: Private
12
Executive´s Parallel
TrK 10: Executive
TrK 12: Private
Example: executive/secretary team
Line Seizure
The secretary can be reached on the call number 11 (trunk key TrK 11: secretary’s office).
The executive can be reached on the call number 10 (trunk key TrK 10: executive’s office). He can also answer calls from his parallel telephone. In addition, a private line is configured for both of the executive’s telephones (trunk key TrK 12: private).
96
Team Functions Examples of Use
Call numbers 11 and 10 are both configured as a trunk key on the executive’s and the secretary’s terminal respectively. Thus the executive and the secretary can use either call number (for answering as well as making calls). Each can act as a substitute for the other.
The secretary’s terminal also has the executive’s call number configured as a direct call number (DK 10: executive’s office). The secretary can therefore reach the executive and put through calls even if the executive has programmed a substitute.
Line Busy Indication
If a line is busy, e.g. TrK 11 secretary’s office, the other terminal will indicate this.
The executive’s private calls via TrK 12 are not indicated on the secretary’s terminal since no appropriate trunk key is configured on the latter’s telephone.
Call Signalling
In this configuration example, calls to one’s own call number are signalled acoustically on the following telephones:
■
Call number 11 on the secretary’s telephone
■
Call numbers 10 and 12 on the executive’s telephone.
Calls for the other team member’s call number are indicated by an optical signal on one’s own telephone (flashing trunk key LED).
The parallel telephone will indicate calls only by an optical signal.
Time-delayed acoustic signalling can be configured for TrK 10 on the secretary’s telephone. If the executive, for example, does not answer a call within 10 seconds, the secretary’s telephone will start to ring.
If the executive activates a substitute function with the secretary as the substitute, calls for call number 10 will be indicated on the executive’s telephone by an optical signal only, but signalled acoustically on the secretary’s telephone. The secretary can also activate a substitute function. Calls for call number 11 are then signalled acoustically on the executive’s telephone, and indicated by an optical signal on the parallel telephone and the secretary’s telephone.
97
