PTQ DNPS App Ref Guide

PTQ-DNPS ♦ Quantum / Unity Platform

Distributed Network Protocol Interface Module

Support, Service & Warranty a) If no defect is found, a credit is issued. b) If a defect is found and is determined to be customer generated or if the defect is otherwise not covered by ProSoft's Warranty, or if the module is not repairable, a credit is not issued and payment of the replacement module is due.

10.4 Procedures for Return of Units Out of Warranty

1

Customer sends unit in for evaluation.

2

If no defect is found, Customer will be charged the equivalent of US $100 plus shipping, duties and taxes that may apply. A new Purchase Order will be required for this evaluation fee.

If the unit is repaired the charge to the Customer will be 30%* of the list price plus any shipping, duties and taxes that may apply. A new Purchase Order will be required for a product repair.

3

For an immediate exchange, a new module may be purchased and sent to

Customer while repair work is being performed. Credit for purchase of the new module will be issued when the new module is returned in accordance with ProSoft's shipping instructions and subject to ProSoft's policy on nonwarranty returns. This is in addition to charges for repair of the old module and any associated charges to Customer.

4

If, upon contacting ProSoft Customer Service, the Customer is informed that unit is believed to be unrepairable, the Customer may choose to send unit in for evaluation to determine if the repair can be made. Customer will pay shipping, duties and taxes that may apply. If unit cannot be repaired, the

Customer may purchase a new unit.

10.4.1 Un-repairable Units

ƒ 3150-All

ƒ 3750

ƒ 3600-All

ƒ 3700

ƒ 3170-All

ƒ 3250

ƒ 1560 can be repaired, if defect is the power supply

ƒ 1550 can be repaired, if defect is the power supply

ƒ 3350

ƒ 3300

ƒ 1500-All

* 30% of list price is an estimated repair cost only. The actual cost of repairs will be determined when the module is received by ProSoft and evaluated for needed repairs.

Page 144 of 153 ProSoft Technology, Inc.

April 22, 2008