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Sophos XG Firewall Web Interface Reference and Admin Guide v16.5
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Sophos XG Firewall is a comprehensive network security solution that protects your network from threats, including malware, viruses, and intrusions. It is designed to be easy to use and manage, and offers a wide range of features to help you secure your network.
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| Monitor and Analyze | 31
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- Use this page to grant support staff temporary access to your device.
Tools
Using the Tools page, one can view the statistics to diagnose the connectivity problem, network problem and test network communication. It assists in troubleshooting issues such as hangs, packet loss, connectivity, discrepancies in the network. The page covers:
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Consolidated Troubleshooting Report
Ping
Ping is the most common network administration utility used to test the reachability of a host on an Internet Protocol
(IP) network and to measure the round-trip time for messages sent from the originating host to a destination computer.
Ping sends ICMP echo request/replies to test the connectivity to other hosts. Use standard ICMP ping to confirm that the server is responding. Ping confirms that the server can respond to an ICMP ping request.
Use Ping diagnostically to:
• Ensure that a host computer you are trying to reach is actually operating or the address is reachable or not
• Check how long it takes to get a response
• Get the IP address from the domain name
• Check for the packet loss
The parameters used are:
IP Address/Host Name
Specify the IP address (IPv4/IPv6) or fully qualified domain name to be pinged.
Ping determines the network connection between the device and a host on the network. The output shows if the response was received, packets transmitted and received, packet loss if any and the round-trip time. If a host is not responding, ping displays 100% packet loss.
IP Family
Select the type of IP family from the options available:
Available OptionsIPv4IPv6
Interface
Select the interface through which the ICMP echo requests are to be sent.
Size
Specify the ping packet size, in bytes.
Default: 32 bytes
Size Range: 1 to 65507
| Monitor and Analyze | 32
Figure 7: Ping
Traceroute
Traceroute is a useful tool to determine if a packet or communication stream is being stopped at the device, or is lost on the Internet by tracing the path taken by a packet from the source system to the destination system, over the
Internet.
Use Traceroute to:
• find any discrepancies in the network or the ISP network within milliseconds.
• trace the path taken by a packet from the source system to the destination system, over the Internet.
The parameters used are:
IP Address/Host Name
Specify the IP address (IPv4/IPv6) or fully qualified domain name.
Traceroute determines the network connection between the device and a host on the network. The output shows all the routers through which data packets pass on way from the source system to the destination system, maximum hops and total time taken by the packet to return measured in milliseconds.
IP Family
Select the type of IP family from the options available:
Available OptionsIPv4IPv6
Interface
Select the interface through which the requests are to be sent.
Figure 8: Traceroute
Name Lookup
Name Lookup is used to query the domain name service for information about domain names and IP addresses. It sends a domain name query packet to a configured domain name system (DNS) server. If a domain name is entered,
| Monitor and Analyze | 33 the return is an IP address to which it corresponds, and if an IP address is entered, then the domain name is returned to which it corresponds. In other words, Name Lookup reaches out over the Internet to do a DNS lookup from an authorized name server, and displays the information in user understandable format.
The parameters used and their descriptions are:
IP Address/Host Name
IP address (IPv4/IPv6) or fully qualified domain name that needs to be resolved.
DNS Server IP
Select the DNS server to which the query is to be sent.
Select Lookup using all Configured Servers to view all the available DNS servers configured in the device. Selecting this option will also provide information about the time taken by each DNS sever to resolve the query. Based on the response time,of each server, you can prioritize the DNS server.
Figure 9: Name Lookup
Route Lookup
If you have routable networks and wish to search through which interface the device routes the traffic then lookup the route for the IP address (IPv4/IPv6).
Figure 10: Route Lookup
Consolidated Troubleshooting Report
To help the Support team to debug the system problems, a troubleshooting report can be generated which consists of the system’s current status file and log files. The file contains details like a list of all the processes currently running on the system, resource usage etc. in encrypted form.
The administrator has to generate and mail the saved file to Support for diagnosing and troubleshooting the issue.
The file will be generated with the name: CTR_<APPKEY>__<MM_DD_YY>_<HH_MM_SS> where
• APPKEY is the device key of the device for which the report is generated
• MM_DD_YY is the date (month date year) on which the report is generated
• HH_MM_SS is the time (hour minute second) at which the report is generated
By default, the debug mode is off for all the subsystems. Before generating a log file, enable the debug mode by executing following command at the command line: console> diagnostics subsystems <subsystem name> debug on
Note: Debug mode cannot be enabled, if you only want to generate a system snapshot.
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Key Features
- Firewall rules
- Web filtering
- Intrusion prevention
- VPN
- Wireless management
- Email security
- Advanced threat protection
Related manuals
Frequently Answers and Questions
What is the purpose of Sophos XG Firewall?
What are the key features of Sophos XG Firewall?
How do I access the Sophos XG Firewall web interface?
How do I configure basic firewall rules?
How do I enable web filtering?
What is the difference between a user rule and a network rule?
How do I create a VPN tunnel?
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Table of contents
- 7 What's New in this Release
- 9 Introduction
- 9 Flavors
- 9 Administrative Interfaces
- 10 Administrative Access
- 10 Using Admin Console
- 12 Supported Browsers
- 12 Menus
- 13 Pages
- 14 List Navigation Controls
- 14 Monitor and Analyze
- 14 Control Center
- 21 Current Activities
- 21 Live Users
- 22 Live Connections
- 24 Live Connections IPv
- 26 View Live Connection Details
- 30 IPsec Connections
- 30 Remote Users
- 30 Diagnostics
- 31 Tools
- 34 System Graphs
- 39 URL Category Lookup
- 40 Packet Capture
- 45 Connection List
- 49 Support Access
- 50 Protect
- 50 Firewall
- 52 User / Network Rule
- 64 Business Application Rule
- 119 Intrusion Prevention
- 119 DoS Attacks
- 120 IPS Policies
- 125 Custom IPS Signatures
- 126 DoS & Spoof Prevention
- 136 Policies
- 139 User Activities
- 140 Categories
- 142 URL Groups
- 142 Exceptions
- 143 Protection
- 145 Advanced
- 146 File Types
- 146 Surfing Quotas
- 149 User Notifications
- 149 Applications
- 149 Application List
- 150 Application Filter
- 153 Traffic Shaping Default
- 154 Wireless
- 154 Wireless Client List
- 154 Wireless Networks
- 158 Access Point Overview
- 164 Access Point Groups
- 165 Mesh Networks
- 168 Hotspots
- 177 Hotspot Voucher Definition
- 178 Rogue AP Scan
- 180 Wireless Settings
- 181 Hotspot Settings
- 182 Email
- 183 MTA Mode
- 209 Legacy Mode
- 236 Web Server
- 236 Web Servers
- 238 Protection Policies
- 242 Authentication Policies
- 244 Authentication Templates
- 245 SlowHTTP Protection
- 246 Advanced Threat
- 246 Advanced Threat Protection
- 247 Security Heartbeat
- 249 Sandstorm Activity
- 250 Sandstorm Settings
- 250 Configure
- 251 IPsec Connections
- 273 SSL VPN (Remote Access)
- 275 SSL VPN (Site to Site)
- 278 VPN Client
- 281 L2TP (Remote Access)
- 285 Clientless Access
- 285 Bookmarks
- 287 Bookmark Groups
- 287 PPTP (Remote Access)
- 289 IPsec Profiles
- 295 SSL VPN
- 299 Network
- 299 Interfaces
- 328 Zones
- 331 WAN Link Manager
- 348 IPv6 Router Advertisement
- 351 Cellular WAN
- 353 IP Tunnels
- 355 Neighbors (ARP-NDP)
- 358 Dynamic DNS
- 360 Routing
- 361 Static Routing
- 364 Policy Routing
- 366 Gateways
- 374 Information
- 387 Upstream Proxy
- 389 Multicast (PIM-SIM)
- 394 Authentication
- 395 Servers
- 404 Services
- 412 Groups
- 416 Users
- 423 One-Time Password
- 426 Captive Portal
- 429 Guest Users
- 435 Clientless Users
- 438 Guest User Settings
- 443 Client Downloads
- 445 System Services
- 446 High Availability
- 453 Traffic Shaping Settings
- 456 Log Settings
- 462 Data Anonymization
- 465 Traffic Shaping
- 469 Services
- 470 System
- 470 Profiles
- 471 Schedule
- 473 Access Time
- 475 Surfing Quotas
- 478 Network Traffic Quota
- 482 Network Address Translation
- 482 Device Access
- 484 Hosts and Services
- 485 IP Host
- 486 IP Host Group
- 487 MAC Host
- 488 FQDN Host
- 489 FQDN Host Group
- 489 Country Group
- 490 Services
- 491 Service Group
- 492 Administration
- 493 Licensing
- 494 Device Access
- 497 Admin Settings
- 500 Central Management
- 501 Notification Settings
- 503 Netflow
- 503 Messages
- 506 Backup & Firmware
- 509 Import Export
- 510 Firmware
- 512 Pattern Updates
- 514 Certificates
- 516 Certificate Authorities
- 517 Certificate Revocation Lists
- 518 Appendix A - Logs
- 518 Log Viewer
- 519 View List of System Events
- 520 View List of Web Filter Events
- 521 View List of Application Filter Events
- 522 View List of Malware Events
- 523 View List of Email Events
- 524 View List of Firewall Events
- 525 View List of IPS Events
- 526 View List of Authentication Events
- 527 View List of Admin Events
- 527 View List of Web Server Protection (WAF) Events
- 528 View List of Advanced Threat Protection Events
- 529 View List of Security Heartbeat Events
- 530 Log ID Structure
- 530 Log Type
- 531 Log Component
- 533 Log Subtype
- 534 Priority
- 534 Common Fields for all Logs
- 535 System Logs
- 544 Web Filter Logs
- 545 Module-specific Fields
- 545 Application Filter Logs
- 546 Module-specific Fields
- 547 Malware Logs
- 547 Module-specific Fields
- 549 Email Logs
- 550 Module-specific Fields
- 551 Firewall Rule Logs
- 552 Module-specific Fields
- 554 IPS Logs
- 555 Module-specific Fields
- 557 Authentication Logs
- 558 Module-specific Fields
- 558 Admin Logs
- 559 Module-specific Fields
- 559 Sandbox Report Logs
- 560 Web Application Firewall (WAF) Logs
- 561 Advanced Threat Protection (ATP) Logs
- 561 Heartbeat Logs
- 562 System Health Logs
- 562 Appendix B - IPS - Custom Pattern Syntax
- 569 Appendix C - Default File Type Categories
- 573 Appendix D - Supported Micro-Apps
- 576 Appendix E - USB Compatibility List
- 626 Appendix F - Compatibility with SFMOS
- 627 Appendix G - Additional Documents
- 627 Copyright Notice