Attendant Call & Queuing. Vertical SBX IP 320

Attendant Service 4

Attendant Call & Queuing

An Attendant call is an intercom call and a CO call to an attendant.

To make an intercom call to the attendant, a user enters the station number of the attendant or dials "0".

If a user dials "0", this rings at the assigned attendant station of the intercom tenancy group to which the station belongs. If there is no assigned station as attendant, it rings the main attendant station.

Call to any attendant will be queued, if the attendant is busy. Then, ring-back tone or MOH will be provided to the calling party (PGM 160 - FLEX 1).

Operation

To call an attendant:

1.

Lift handset or press the [SPEAKER] button.

2.

Dial "0".

-or-

Dial the station number of the attendant.

Condition

• When an attendant calls another attendant which is busy, the calling attendant will hear the busy tone and can camp-on to the called attendant.

• If an attendant activates unconditional call forward, the calls to that attendant will follow the call forward process.

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Admin Programming

• Main Attendant Assignment (PGM 164)

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MOH Type (PGM 171 - FLEX 2)

Intercom Group Attendant Assignment (PGM 120 - FLEX 1)

Attendant Call Queuing RBT/MOH (PGM 160 - FLEX 1)

SBX IP 320 Features & Operation Guide