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Attendant Service 8
Attendant Recall
If the recalled CO call (transfer, hold) is unanswered by the destination station, the CO call will be directed to the Attendant. The Attendant will receive the recall ring for a time equal to the
Attendant Recall Timer (PGM 180 - FLEX 1). If the Attendant doesn't answer the CO call for a time equal to the Attendant Recall Timer, the CO call will be disconnected.
Conditions
• If an Attendant for an intercom tenancy group is not assigned, the CO call is recalled to the System Attendant.
•
•
When a call in exclusive hold is recalled to the Attendant, the call is placed on system hold.
A Private CO line will not be recalled to the Attendant.
Admin Programming
• Attendant Recall Timer (PGM 180 - FLEX 1)
• Hold Recall Timer (PGM 180 - FLEX 5)
Change LCD Date/Time Display
The Attendant can change the LCD Date/Time display format for stations in the system.
Date: MM-DD-YY / DD-MM-YY (ex., August 4, 2008 -> 08-04-08 / 04-08-08)
Time: 12H / 24H (ex., eight thirty P.M. -> 08:30 PM / 20:30)
Operation
To change LCD Date format (toggle):
1.
Press the [TRANS/PGM] button.
2.
Dial 044.
To change LCD Time format (toggle):
1.
Press the [TRANS/PGM] button.
2.
Dial 045.
Admin Programming
• LCD Time/Date/Language Display Mode (PGM 169)
SBX IP 320 Features & Operation Guide
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Table of contents
- 12 911 Feature
- 13 Attendant Service
- 13 Assign Attendant
- 14 Attendant Call & Queuing
- 15 Attendant Forward
- 16 Attendant Intrusion
- 17 Attendant Override
- 18 Attendant Recall
- 18 Change LCD Date/Time Display
- 19 Day/Night Service
- 21 Disable Outgoing Access
- 22 DSS/BLF Consoles
- 23 ICM Box Music Selection
- 23 Station Feature Cancel
- 24 Call Control
- 24 Account Code
- 25 Authorization Code
- 27 Automatic Call Release
- 28 Class Of Service (COS)
- 31 System Speed Zone
- 31 Walking Class of Service (Walking COS)
- 32 Call Handling
- 32 Absent Text Message
- 36 Alarm
- 37 Analog CLI Display
- 38 Automatic Fax Transfer
- 39 Automatic Privacy
- 40 Barge In
- 41 Background Music (BGM)
- 42 Call Log
- 44 Camp-on
- 45 Change Ring Type
- 46 Chime Bell
- 47 Company Directory
- 49 Data Line Security
- 49 Dialing Security
- 50 Do Not Disturb (DND)
- 51 Do Not Disturb (DND) Forward
- 52 Do Not Disturb (One Time DND)
- 52 Do Not Disturb (DND) with Pre-Selected Message
- 54 Emergency Intrusion
- 55 Extend CO-to-CO Connection
- 56 Flash
- 57 Flexible Buttons
- 62 Forced Hands-free Mode
- 63 Forced Trunk Disconnect
- 64 Headset
- 65 Hot Desk
- 67 In-Room Indication
- 68 Intercom Signal Mode
- 69 Intercom Tenancy Group
- 70 Message Wait / Call Back
- 70 Message Wait Indicator Lamps
- 74 Message Wait Indication (MWI) - SLT Feature
- 75 Mobile Extension
- 78 Music On Hold (MOH)
- 80 On-Hook Dialing
- 81 Remote Mobile Extension Control
- 82 Station Call Coverage
- 84 Station Name
- 86 Station Port Blocking
- 87 Station User Programming
- 89 Station Relocation
- 90 Station Serial Call
- 90 Time & Date Setup (Digital Network)
- 91 Voice Over
- 92 Wakeup
- 94 Conference
- 95 Conference - SLT (Brokers Call)
- 96 Conference Room
- 98 Paging Conference
- 99 External Device Control
- 99 Door Open
- 100 Doorbox
- 101 Loud Bell
- 102 Hunt Groups
- 102 Common Hunt Group Features
- 104 Hunt Group Name Service
- 105 Automatic Call Distribution Groups (ACD Groups)
- 113 Circular Group
- 113 Ring Group
- 114 Terminal Group
- 114 UCD Group (Unified Call Distribution)
- 115 Voice Mail Group
- 115 Incoming Call Pickup
- 115 CO Line Name
- 116 Customer Call Routing (CCR) with VMIB
- 119 Direct Inward Dialing (DID)
- 120 DID Call routing with Incoming CLI
- 122 Pre-selected Message Active
- 123 Direct Inward System Access (DISA)
- 125 Preferred Line Answer (PLA)
- 126 Ring Assignment
- 128 Universal Night Answer (UNA)
- 129 Internet Protocol (H.450)
- 130 Absent Text Message
- 130 Attendant Call Service (CAS)
- 131 Busy Lamp Field (BLF)
- 132 Call Completion
- 133 Call Offer
- 134 Centralized SMDR for Transit Call
- 135 Centralized VMS
- 136 CO Ring Assignment
- 137 CO Transit - In
- 138 CO Transit - Out
- 139 Do-Not-Disturb (DND)
- 140 Identification Service
- 140 Message Waiting Indication (MWI)
- 142 Net Call
- 143 Net Call Forward
- 146 Net Conference
- 147 Net Firewall Routing
- 148 Net Follow-Me Forward
- 149 Net Transfer
- 150 Security of Transit-Out Code with registered IP
- 151 VOIP Networking
- 154 IP Phone Reroute Service
- 155 ISDN Service
- 155 Calling Line Identification Presentation (CLI)
- 162 Calling Party Number Service
- 163 Linked Stations
- 163 Executive/Secretary Pairs
- 164 Linked-Pair Station
- 165 Outgoing Call Access
- 165 Basic Access
- 168 Call Time Restriction
- 169 CO Line Queuing
- 170 CO Step Call - Analog Only
- 170 Emergency Call Service
- 171 Hot Line & Warm Line
- 172 Least Cost Routing (LCR)
- 176 Memory Dialing
- 185 Private Line
- 185 Paging
- 185 Internal, External, All-Call, and Meet-Me Page
- 188 Pre-recorded Message
- 189 SOS Paging
- 190 Push-to-Talk (PTT)
- 191 Rerouting
- 191 Call Forward
- 203 Call Transfer
- 207 Holding and Parking
- 212 Pick-up
- 214 Software Upgrade
- 217 MODEM
- 219 Serial (COM port)
- 222 Station Message Detail Recording (SMDR)
- 225 Print-out
- 227 Supplementary Service
- 227 Collect Call Blocking for E1-R2 and LCO in Brazil
- 228 Message Wait Notification to Mobile Extension
- 229 PSTN Short Message Service (SMS)
- 233 Traffic Analysis
- 235 Attendant Reports
- 237 Call Reports
- 238 CO Reports
- 240 Hardware Unit Reports
- 242 Voice Service
- 242 DID Call to Each Station's Voice Mailbox (Future Feature)
- 242 Direct Transfer to VMIB
- 243 Mailbox Buttons
- 244 No answer Call to VMIB
- 245 Recording System VMIB Announcement
- 248 Recording User VMIB Announcement
- 252 Remote Control
- 254 Message Forward Enhancement
- 255 Reply to Message
- 256 Two-way Recording
- 258 VMIB Announcement for Auto Attendant
- 259 VMIB Message Transfer
- 259 VMIB Message with CLI
- 260 VoIP Service
- 260 Call by IP Address
- 261 Call by Routing Table
- 262 Early H
- 262 H.245 Tunneling
- 263 Normal/Fast mode for H
- 263 TOS for H