Using Voicemail. Motorola ic402

Using Voicemail

Setting Up Your Voicemail

All unanswered phone calls to your phone are automatically transferred to your voicemail, even if your phone is in use or turned off. Therefore, you want to set up your voicemail and personal greeting as soon as your phone is activated. If you need to set up your voicemail, see “Setting Up Your

Voicemail” on page 4.

Voicemail Notification

Your phone alerts you to a new voicemail message in several ways:

䢇

䢇

䢇

By displaying a notification on the screen.

By sounding the assigned ringer type.

By displaying at the top of your screen.

Note:

When you are roaming off the Nationwide Sprint PCS

Network, you may not receive notification of new voicemail messages. It is recommended that you periodically check your voicemail by dialing 1 + area code + your phone number.

When your voicemail answers, press (*) and enter your passcode. You will be charged roaming rates when accessing voicemail while roaming off the Nationwide Sprint PCS

Network.

Your phone accepts messages even when it is turned off.

However, you are only notified of new messages when your phone is turned on and you are in a Sprint service area.

Section 3A: Service Features: The Basics 147

Sending an Incoming Call to Voicemail

To send an incoming call directly to voicemail, do one of the following:

䊳

䊳

With the phone closed, press

.

.

With the phone open, press e

twice.

Retrieving Your Voicemail Messages

You can review your messages directly from your phone or from any other touch-tone phone. To dial from your phone, you can either speed dial your voicemail or use the menu keys.

To review your messages from your own phone, do one of the following:

䊳

䊳

Press and hold

1

.

Press

O

>

Messaging

>

Voicemail > Call Voicemail

.

Note:

You are charged for airtime minutes when you are accessing your voicemail from your phone.

Using Another Phone to Access Messages

To review your messages from another phone:

1.

Dial your phone number.

2.

When your voicemail answers, press

*

.

3.

Enter your passcode.

Tip:

When you call into voicemail, you first hear the header information (date, time, and sender information) for the message. To skip directly to the message, press

4

during the header.

148 Section 3A: Service Features: The Basics

Voicemail Options

Your phone offers several options for organizing and accessing your voicemail.

Using Expert Mode

Using the Expert Mode setting for your personal voicemail box helps you navigate through the voicemail system more quickly by shortening the voice prompts you hear at each level.

To turn Expert Mode on or off:

1.

Press and hold

1

to access your voicemail. (If your voicemail box contains any new or saved messages, press

*

to access the main voicemail menu.)

2.

Press

3

to change your Personal Options, following the system prompts.

3.

Press

3

for Expert Mode. Follow the prompts to turn

Expert Mode on or off.

Setting Up Group Lists

You can create up to 20 separate group lists, each with up to

20 customers.

To create a Group List:

1.

Press and hold

1

to access your voicemail. (If your voicemail box contains any new or saved messages, press

*

to access the main voicemail menu.)

2.

Press

3

to change your Personal Options, following the system prompts.

3.

Press

1

for Settings.

4.

Press

5

for Group Lists.

5.

Follow the voice prompts to create, edit, rename, or delete group lists.

Section 3A: Service Features: The Basics 149

Callback

Return a call after listening to a message without disconnecting from voicemail.

To return a call directly from voicemail:

䊳

Press

8

after listening to a message.

Voicemail-to-Voicemail Message

You can record and send a voicemail message to other voicemail system users.

To record and send a voicemail message:

1.

From the main voicemail menu, press

2

to send a message.

2.

Follow the voice prompts to send your voice message.

Voicemail-to-Voicemail Message Reply

You can reply to a voicemail message received from another voicemail system user by sending your own voicemail message.

To respond to a voicemail message with a voicemail message:

1.

After listening to a voice message, press

2

.

2.

Follow the voice prompts to send your reply.

Voicemail-to-Voicemail Message Forwarding

You can forward voicemail messages to other voicemail system users, except those messages marked “Private.”

To forward a voicemail message:

1.

After listening to a message, press

6

.

2.

Follow the voice prompts to forward the voice message.

150 Section 3A: Service Features: The Basics

Voicemail-to-Voicemail Receipt Request

You can request confirmation that your voicemail message has been listened to when you send, forward, or reply to other voicemail system users.

To mark your message receipt requested:

1.

After you have recorded a message, press

1

to indicate you are satisfied with the message you recorded.

2.

Press

4

to mark receipt requested.

3.

Press

1

to send your voicemail message.

Extended Absence Greeting

When your phone is turned off or you are off the Nationwide

Sprint PCS Network for an extended period, this greeting can be played instead of your normal personal greeting.

To record an extended absence greeting:

1.

From the main voicemail menu, press

3

for Personal

Options.

2.

Press

2

for Greetings.

3.

Press

3

to record an Extended Absence Greeting.

Clearing the Message Icon

Your phone may temporarily continue to display the message icon after you have checked your voice and text messages.

To clear the icon from the display screen:

䊳

Press

O

>

Messaging

>

Voicemail

>

Clear Icon

.

Section 3A: Service Features: The Basics 151

Voicemail Menu Key

Following the prompts on the voicemail system, you can use your keypad to navigate through the voicemail menu. The following list outlines your phone’s voicemail menu structure.

1

Listen

2

Send

3

Personal Options

1

Settings

1

Skip passcode

2

Autoplay

3

Message Date & Time On/Off

4

Change Passcode

5

Group Distribution List

6

Numeric Paging to a Wireless Phone

*

Return to Personal Options Menu

2

Greetings

1

Main Greeting

2

Recorded Name

3

Extended Absence Greeting

*

Return to Personal Options Menu

3

Expert Mode (On/Off)

*

Return to Personal Options Menu

8

Place a Call

*

Exit

152 Section 3A: Service Features: The Basics