Chapter 11: Instant Messaging

You can use your IP Deskphone to send and receive an Instant Message (IM). You can access and respond to an IM while on a call. The blue LED (Feature Status Indicator) at the top left of the IP Deskphone lights accompanied by a beep when a new IM arrives.

Configuring Instant Messaging

You can configure your IP Deskphone settings to manage an incoming IM.

• Enable or disable the automatic pop-up of a new IM.

• Enable or disable an audible alert on a new IM.

Related topics:

Instant Message automatic pop-ups

on page 123

Configuring IM audible alert on page 124

Instant Message automatic pop-ups

You can configure the IP Deskphone to automatically display an incoming new Instant

Message (IM) as a pop-up. The IM pops up when the IP Deskphone is idle or while on a call.

You can disable the IM pop-up feature.

Note:

An IM pop-up does not occur if you are navigating the IM screens or navigating the menu structure in general. When this exception occurs, the IM goes directly to the IM Inbox.

When an IM pop-up appears you can do the following:

• Press the View soft key to view the complete details of the IM.

• Press the Prev soft key to skip to a previous IM (if applicable).

• Press the Next soft key to skip to the next IM (if applicable).

• Press the Exit soft key, the Goodbye fixed key, or Quit fixed key to exit the IM pop-up screen and return to the idle screen when you are not on a call or return to the In Call screen if the pop-up occurred during a call.

Avaya 1140E IP Deskphone with SIP Software on Avaya Aura ® User Guide November 2013 123

Instant Messaging

Related topics:

Configuring Instant Messaging pop-ups on page 124

Configuring Instant Messaging pop-ups

You can configure Instant Messaging pop-ups.

To enable or disable automatic pop-up of a new IM:

1. Press the Prefs soft key, select User Settings > IM Settings > IM Display:

On/Off from the menu.

2. Press the Up/Down navigation key to select the user (if multiple users are logged into the same deskphone).

3. Press the Select soft key

4. Press the On/Off soft key to toggle between enabling IM pop-ups or disabling IM pop-ups.

OR

Press the Back soft key to return to the previous menu.

Configuring IM audible alert

You can configure the IP Deskphone to audibly alert you when a new IM arrives. The IP

Deskphone audibly alerts you when the IP Deskphone is idle or while on a call. You can also choose to disable the audible alert of the IM feature.

To enable or disable the audible alerts of a new IM:

1. Press the Prefs soft key, select User Settings, select IM Settings, and then select IM Audible Alert: On/Off from the menu.

2. Press the Select soft key.

3. Press the On/Off soft key to toggle between enabling IM audible alerts or disabling

IM audible alerts.

OR

Press the Back soft key to return to the previous menu.

124 Avaya 1140E IP Deskphone with SIP Software on Avaya Aura ® User Guide

Comments? [email protected]

November 2013