Chapter 5: Troubleshooting

If You Run Into Problems

One useful way to find the source of problems is to isolate your system to the smallest size where the problem still occurs and then note all the symptoms. This serves to eliminate areas not involved in the problem and makes finding the problem easier.

Once you’ve noted problem symptoms, look through the following table and see if any of the symptoms are listed. If so, check the items listed. If you later need to call for customer service, let them know all of the things you’ve tried and when and how the symptoms appeared.

Symptom Check

Disk RAID cannot keep up (dropped frames etc.).

Dropped frames during playback.

Ensure the disk system is providing at least 50 MB/second sustained transfer rate

1. Canvas/Viewer zoom setting exceeds the fit-towindow setting. Change to “Fit-to-Window.”

2. RAID cannot sustain the data rate of the clip/sequence.

3. The sequence setting does not match the “playback output setting” found at FCP Audio/Video Settings -> AV

Output.

4. Virus checking software running in the background

(disable it).

5. Scratch drive not set to the RAID.

Dropped frames during record.

1. RAID cannot sustain the data rate of the capture preset codec.

2. Virus checking software running in the background

(disable it).

3. Scratch drive not set to the RAID.

Media is not being captured from desired external device.

Check the settings in the Input tab of the KONA LHe

Control Panel application. Also check equipment cables.

Dropped frames during playback Look for scroll bars in the viewer or canvas as a warning sign that the zoom setting exceeds the fit-t-window.

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