Cannot Print/Scan from Smartphone/Tablet. Canon MAXIFY GX6020

Cannot Print/Scan from Smartphone/Tablet

If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer.

Check the cause of your problem according to the connection method.

Cannot Communicate with Printer over Wireless LAN

Cannot Communicate with Printer while It Is in Wireless Direct

Note

• For problems on printing with other connection methods or more on performing settings of each connection method:

Using PIXMA/MAXIFY Cloud Link

Printing from iOS Device (AirPrint)

Cannot Communicate with Printer over Wireless LAN

If your smartphone/tablet cannot communicate with the printer, check the following.

Check1

Check the power status of printer, network devices (e.g. wireless router), and smartphone/tablet.

• Turn on the printer or devices.

• If the power is already turned on, cycle the power switch.

• It may be necessary to resolve wireless router problems (e.g. update interval of a key, problems of DHCP update interval, energy saving mode, etc.) or to update the wireless router firmware.

For details, contact the manufacturer of your wireless router.

Check2

Check the settings of your device (smartphone/tablet).

Make sure Wi-Fi is enabled on your device.

For details, refer to your device's instruction manual.

Check3

Is the printer connected to the wireless router?

• Use the lower left icon on the touch screen to check the connection status between the printer and wireless router. If the the printer.

icon is not displayed, Wi-Fi is disabled. Turn on wireless communication on

• Make sure the network settings of the printer (e.g. network name (SSID) or network key (password), etc.) are identical with those of the wireless router.

To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer.

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To check the current network settings of the printer, display it using the operation panel of the printer or print out the network setting information of the printer.

◦ Display on the touch screen.

LAN settings

◦ Print the network settings.

Printing Network Settings

Note

• If you have a computer, IJ Network Device Setup Utility allows you to diagnose and repair the network status.

Select the link below to download IJ Network Device Setup Utility and install it.

Checking Printer Connection Status Using IJ Network Device Setup Utility

See below for starting up IJ Network Device Setup Utility.

For Windows:

Starting Up IJ Network Device Setup Utility

For macOS:

Starting Up IJ Network Device Setup Utility

Check4

router?

Are network settings of your smartphone/tablet identical with those of wireless

Make sure the network settings of the printer (e.g. network name (SSID) or network key (password), etc.) are identical with those of the wireless router.

To check the settings of your smartphone/tablet, refer to the instruction manual provided with it.

If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the network settings of it to match with those of the wireless router.

Check5

Make sure the printer is not placed too far away from the wireless router.

If the distance between the printer and wireless router is too far, wireless communication becomes poor. Place the printer and wireless router close to each other.

Check6

Make sure wireless signal is strong. Monitor signal status and move printer and wireless router as necessary.

Place the printer and wireless router where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor. Wireless communication can be impeded by building materials containing metal or concrete. If the printer cannot communicate with the computer over a Wi-Fi due to a wall, place the printer and the computer in the same room.

In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the wireless router as far away from interference sources as possible.

Check the signal strength on the touch screen.

Using Touch Screen

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Cannot Communicate with Printer while It Is in Wireless Direct

If your smartphone/tablet cannot communicate with the printer in the Wireless Direct, check the following.

Check1

Check the power status of printer and other devices (smartphone or tablet).

Turn on the printer or devices.

If the power is already turned on, cycle the power switch.

Check2

Is the icon displayed on the touch screen?

If not, Wireless Direct is disabled. Turn on Wireless Direct.

Check3

Check the settings of your device (smartphone/tablet).

Make sure Wi-Fi is enabled on your device.

For details, refer to your device's instruction manual.

Check4

tablet).

Make sure printer is selected as connection for device (e.g. smartphone or

Select the network name (SSID) for Wireless Direct specified for the printer as the connection destination for devices.

Check the destination on your device.

For details, refer to your device's instruction manual or visit the manufacturer's website.

To check the network name (SSID) for Wireless Direct specified for the printer, display it using the operation panel of the printer or print out the network setting information of the printer.

• Display on the touch screen.

LAN settings

• Print the network settings.

Printing Network Settings

Check5

Have you entered the proper password specified for the Wireless Direct?

To check the password specified for the printer, display it using the operation panel of the printer or print out the network setting information of the printer.

• Display on the touch screen.

LAN settings

• Print the network settings.

Printing Network Settings

Check6

Make sure the printer is not placed too far away from the device.

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If the distance between the printer and device is too far, wireless communication becomes poor. Place the printer and device close to each other.

Check7

Make sure 5 devices are already connected.

Wireless Direct does not allow more than 5 devices to be connected.

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