Paper jams. Brother MFC-8370DN, MFC-8380DN

Document is jammed in the duplex slot (MFC-8380DN)

a

Take out any paper from the ADF that is not jammed.

b

Do one of the following:

„ If you can see the jammed document, pull the jammed document out to the right.

C

„

If you cannot see the jammed document, open the ADF cover (1) and (2) and pull the jammed document out to the top.

1

2

Troubleshooting and routine maintenance

Paper jams

To clear paper jams, please follow the steps in this section.

IMPORTANT

Please confirm that you have installed both a toner cartridge and a drum unit in the machine. If you have not installed a drum unit or have installed the drum unit incorrectly, then this may cause a paper jam in your Brother machine.

C

C

Note

If the error message remains, open and close the front cover and fuser cover firmly to reset the machine.

IMPORTANT

To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

Close the ADF cover (1) and (2).

c

Press Stop/Exit.

Note

The LCD names for the paper trays are as follows:

• Standard paper tray: Tray 1

• Optional lower tray: Tray 2

(MFC-8380DN)

• Multi-purpose tray: MP Tray

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Paper is jammed in the MP tray

If the LCD shows Jam MP Tray, follow these steps: a

Remove the paper from the MP tray.

b

Remove any jammed paper from in and around the MP tray.

C

Paper is jammed in Paper Tray 1 or

Tray 2 (MFC-8380DN)

If the LCD shows Jam Tray 1 or

Jam Tray 2

, follow these steps: a

Pull the paper tray completely out of the machine.

For Jam Tray 1:

C

c

Press Start.

d

Fan the paper stack, and then put it back in the MP tray.

For Jam Tray 2: e

When loading paper in the MP tray, make sure that the paper stays under the maximum paper height guides on both sides of the tray.

b

Use both hands to slowly pull out the jammed paper.

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c

Make sure the paper is below the maximum paper mark (b) of the paper tray. While pressing the blue paperguide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.

d

Put the paper tray firmly back in the machine.

IMPORTANT

DO NOT take out the standard paper tray while paper is feeding from a lower paper tray as this will cause a paper jam.

Troubleshooting and routine maintenance

Paper is jammed inside the machine

C

a

Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket.

b

Pull the paper tray completely out of the machine.

c

Use both hands to slowly pull out the jammed paper.

C

d

Press the front cover release button and open the front cover.

CAUTION

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait at least 10 minutes for the machine to cool down before attempting to clear the paper jam.

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e

Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out of the paper tray opening.

f

Put the drum unit and toner cartridge assembly back in the machine.

IMPORTANT

We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

g

Close the front cover.

h

Put the paper tray firmly back in the machine.

i

Plug the machine’s power cord back into the electrical socket first, and reconnect all cables and telephone line cord. Turn on the machine’s power switch.

Paper is jammed inside the drum unit and toner cartridge assembly

C

a

Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket.

b

Press the front cover release button and open the front cover.

Troubleshooting and routine maintenance

CAUTION

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait at least 10 minutes for the machine to cool down before attempting to clear the paper jam.

c

Slowly take out the drum unit and toner cartridge assembly.

IMPORTANT

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations below.

C

e

Clear the jammed paper if there is any inside the drum unit.

f

Put the toner cartridge back into the drum unit until you hear it lock into place.

If you put it in correctly, the blue lock lever will lift automatically.

IMPORTANT

We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

d

Push down the blue lock lever and take the toner cartridge out of the drum unit.

Take out the jammed paper if there is any inside the drum unit.

g

Put the drum unit and toner cartridge assembly back in the machine.

h

Close the front cover.

i

Plug the machine’s power cord back into the electrical socket first, and reconnect all cables and telephone line cord. Turn on the machine’s power switch.

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Paper is jammed at the back of the machine

a

Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket.

b

Press the front cover release button and open the front cover.

C

IMPORTANT

We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

d

Open the back cover (back output tray).

CAUTION

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait at least 10 minutes for the machine to cool down before attempting to clear the paper jam.

c

Slowly take out the drum unit and toner cartridge assembly.

e

Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).

1 f

Pull the jammed paper out of the fuser unit.

g

Close the fuser cover and back cover

(back output tray).

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h

Put the drum unit and toner cartridge assembly back in the machine.

Troubleshooting and routine maintenance

Paper is jammed in the duplex tray

a

Pull the duplex tray completely out of the machine.

C

C

i

Close the front cover.

j

Plug the machine’s power cord back into the electrical socket first, and reconnect all cables and telephone line cord. Turn on the machine’s power switch.

b

Pull the jammed paper out of the machine or the duplex tray.

c

Put the duplex tray back in the machine.

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