Using the PS Admin Device Diagnostics Window. D-Link AirPlus DP-G310, PS Admin

Print Server Administration User’s Guide

Troubleshooting Print Server Problems

This chapter gives advice for identifying problems with your print server.

Using the PS Admin Device Diagnostics Window

Choosing Device Diagnostics... from the PS Admin Management menu displays the Device Diagnostics window. From the Device

Diagnostics window you can display many of the print server’s settings and status items, allowing you to identify many types of print server problems.

The Configuration tab displays the print server’s configuration settings, divided into different categories in a tree structure. You can expand branches of the tree to display entries beneath the branch.

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Print Server Administration User’s Guide

The Status tab shows the status of the print server’s various subsystems.

The Statistics tab shows collected statistics, also divided into various categories. (Many of these categories correspond to standard SNMP management information base categories.)

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The Log tab contains a tree branch for each error that occurs.

Error log entry branches contain detailed information about the problem, which should be able to assist your or technical support representative to locate the problem.

Troubleshooting Print Server Problems

Print Server Administration User’s Guide

The Save to File... button at the bottom of the dialog window allows you to save a text file listing all of the entries in the Device

Diagnostic window. You can use this function to keep a record of your print server’s settings for future reference. The contents of this file may also be useful to your technical support representative if you encounter problems you are unable to resolve.

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