Team Functions
13. Team Functions
Introduction
13.1
Introduction
With the team functions you can manage your telephone communication tasks by assigning lines with separate call numbers to the keys of different terminals. The terminal users, or team members, can thus pick up one another’s calls or telephone each other using the configured keys.
Team functions can only be configured on the corded system telephones of the
OpenPhone 6x product line because only these have the required features.
13.1.1 Explanation of Keys
The team functions are programmed on the call keys of the OpenPhone 6x telephones. Depending on the terminal, different numbers of call keys are available:
Number of available call-keys
Telephone
OpenPhone 61
OpenPhone 63
OpenPhone 65
Number of keys
One key with a display, five keys without a display
Three keys with a display, five keys without a display
19 keys with a display: nine on the telephone itself and 10 on an add-on keypad module
Note: Only one function or call number can be programmed for each call key.
The following keys can be used:
■ Trunk key: Calls (for the programmed call number, e.g. 11) are signalled to this key, and you can make internal and external calls via this number. A trunk key can be programmed with a substitute function (with another team member acting as the substitute). Calls for you are then signalled to the terminal of another team member. A trunk key also provides functions for managing calls.
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Team Functions Introduction
For example, you can configure call protection if you do not want to be disturbed, or call diversion to another telephone.
■ Team key: As with a trunk key, a team key can be used to receive or make calls.
However, this key cannot be used to change the settings for managing calls; it is not possible, for example, to configure call diversion to another telephone.
Calls made via a team key are signalled to all terminals with a trunk key that has been programmed with the same number. For example, the team key with the number 11 calls all trunk keys with the number 11.
■ Busy key: The purpose of a busy key is to make the busy status of other team members visible. An incoming call for a busy team member is signalled on the other team member's busy key. That team member can take this call by pressing the busy key, which seizes his own terminal's trunk key. Calls taken via the busy key are not entered in the call list of the team member who was originally called. In addition, it is possible to call the respective team member via his busy key when his terminal is idle. You set up a call to this team member by pressing your own trunk key.
■ Direct call key: Only outgoing calls can be made with a direct call key; they are signalled to all terminals with the same number programmed to a trunk key.
Calls via a direct call key are signalled to the destination terminal even if that terminal has been programmed with a substitution function or call protection.
If the destination terminal has been configured for call diversion, the direct call is not diverted.
Which key is suitable for which purpose?
■ Trunk keys can be assigned call numbers for managing central communication tasks, for example, customer support. If the call numbers of the support department are assigned to trunk keys on all of its terminals, then all members of the support department can receive and manage calls and use the substitute function.
■ Team keys, for example, can be used to create a project group within a department. Calls from customers of this group can then be answered by any team member who is not busy. The team members can call each other by the team keys.
■ A busy key can be used to configure an enquiry station showing the status of the individual users. The enquiry station sees the status of the users and can put calls through by simply pressing the key.
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