Team Functions Examples of Use
10
Miller
TrK 10: Miller
TK 11: Johnson
TK 12: Smith
11
Johnson
Trk 11: Johnson
TK 10: Miller
TK 12: Smith
12
Smith
TrK 12: Smith
TK 10: Miller
TK 11: Johnson
Example: three-member team
Line Seizure
Each team member’s call number, e.g. call number 10 for Miller, is programmed as a trunk key on his telephone.
On the other telephones in the team, this call number is programmed as a team key (e.g. TK 10 on Johnson’s and Smith’s telephones). The team members can thus see which number a call is for and can answer it by pressing the appropriate team key.
The team members can call each other via the team keys. For example, Miller can call number 12 by pressing TK 12; the call is then signalled to Smith’s telephone on
TrK 12.
Line Busy Indication
If a line is busy, e.g. TrK 11 Johnson, the team keys 11 on Miller’s and Smith’s telephones will indicate this.
Call Signalling
In this example, calls via the trunk keys are signalled acoustically. Calls via the team keys are indicated by a visual signal (the team key LED flashes).
13.2.3 Unified Team
The unified team described here is an example of a team configuration within a department in which calls are to be managed quickly (e.g. support department).
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Team Functions Examples of Use
Each team member has one OpenPhone 63 system telephone with all call keys programmed as trunk keys.
Miller
TrK 10: Support 1
TrK 11: Support 2
TrK 12: Support 3
10
11
Johnson
TrK 10: Support 1
TrK 11: Support 2
TrK 12: Support 3
12
Smith
TrK 10: Support 1
TrK 11: Support 2
TrK 12: Support 3
Example: unified team
Line Seizure
Call numbers 10, 11 and 12 are programmed as trunk keys on each team member’s telephone (TrK 10 to TrK 12.
All team members can use these numbers for answering as well as making calls.
Tip: In this team configuration it is useful to program one of the function keys on each telephone with the “Hold” function. A call, e.g. for TrK 11, can then be put on hold by pressing the function key. If another team member then presses trunk key
TrK 11 on his telephone, he can accept the call. For further information on function keys, refer to the “OpenPhone 61, 63,
65” user guide.
Line Busy Indication
If a line is busy, e.g. TrK 11 Johnson, the trunk keys on the other team telephones will indicate this.
Call Signalling
In this example, calls via all trunk keys are signalled acoustically.
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