Settings & Configurations. American Time AllSync IQ Wired Master Clock, AllSync IQ ASQMSTR-00X2E, AllSync IQ ASQMSTR-00X6E, AllSync IQ ASQMSTR-00X8E

Settings & Configuration

AllSync IQ Installation Manual

Manually Setting Time and Date

Press P1 and enter your user lock then O (unless disabled) to access the Set Menu.

• a. Press: 1

• b. Enter the hours by pressing the two digit number (i.e. 06 ) n Note: If 24 hour mode is active, skip to d.

• c. Toggle to AM or PM using B

Press B

• d. Enter the minutes by pressing the two digit number (i.e. 30 )

• e. Enter the seconds by pressing the two digit number (i.e. 45 )

O when finished

• a. Press 2

• b. Enter the year by pressing the four digit number

2015 )

• c. Enter the month by pressing the two digit number (i.e. 01 )

• d. Enter the date by pressing the two digit number (i.e. 01 )

O to accept

1a

Set Menu Options

1=Time 2=Date

3=Time Zone & DST

4=12/24 9=Sync Now

1b

Set Menu Hour

Time: 12:00:00 AM

>=Mins

<=Secs OK=Accept

1c

Set Menu Hour

Time: 12:00:00 AM

>=Mins Back=AM-PM

<=Hours OK=Accept

1d

Set Menu Min

Time: 12:00:00 AM

>=Secs

<=Hours OK=Accept

1e

Set Menu Sec

Time: 12:00:00 AM

>=Hours

<=Mins OK=Accept

2a

Set Menu Options

1=Time 2=Date

3=Time Zone & DST

4=12/24 9=Sync Now

2b

Set Menu Year

2015 - 01 - 01

>=Month Back=Day

<=BkSpc OK=Accept

2c

Set Menu Month

2015 - 01 - 01

>=Day Back=Year

OK=Accept

2d

Set Menu Day

2015 - 01 - 01

>=Year Back=Month

OK=Accept

32

© American Time



The Config Menu offers the ability to change several settings for the AllSync IQ Master.

Press P6 and enter your service lock to access the Configuration Menu.

w

1

• a. User Lock. Press: 1 and enter a new 4 digit User Lock OR

Press 0000 to disable this feature.

User Lock n Note: User Lock is the user security level used for accessing time/date and event menus.

• b. Service Lock. Press: 2 and enter a new 4 digit Service

Lock or enter 0000 to disable this feature.

Service Lock:

3a

Config Menu

Choose User Lock:

xxxx

0000=Disable OK=Done

3b

Config Menu

Choose Service Lock:

xxxx

0000=Disable OK=Done

4a

Config Menu

Time Sync Priority n Note: Service Lock is the service security level used for accessing

System Controller configuration menus.

x

2

This feature is used to determine the priority of time synchronization of the System Controller. This screen only displays the sync options that your

System Controller supports.

• a. Press the number that corresponds to your time sync

priority

• b. Enter the minutes and seconds that the System Controller should

attempt to synchronize each hour to the time sync option chosen.

y

3

This feature is used to set the clock code for wired clock circuits.

• a. Enter the clock code using the keypad

• b. Press O z

4

This feature allows for the deletion of all events or restoration of the

System Controller to factory defaults.

• a. Press 2 to delete all events or 0 to cancel.

• b. Press 1 to restore factory defaults or 0 to cancel.

4b

Config Menu

Time Sync Priority

Set to Ethernet

At 04:15

5

Config Menu

Select Clock Code

01

OK=Done

6a

Config Menu

Clear All Events

1=Confirm

0=Cancel

6b

Config Menu

Restore Factory

Settings

1=Confirm 0=Cancel

OK=Done

© American Time

33




5

This feature allows for the enabling and disabling of the Setup Wizard.

1 to Enable or 2 to Disable.

O when finished.



6

This feature allows for the customization of the banner text (up to 20 characters) displayed on the main screen.

< and > to scroll through the available list of characters. Press O to move to the next character.

Press when finished.



7

This feature allows for the display to be presented in a small or large format. The contrast of the screen can also be set.

• a. Display size: Press 1 and choose 1 for large or 2 for small.

• b. Contrast Ratio: Press 2 and use the < and > keys to change the contrast.




8

This feature allows the AUTO DST settings to be configured as necessary. This setting does not need to be changed unless the

Energy Policy Act of 2005 is amended.

• a. Start of DST: Use the < and > keys to choose the starting week, day and month. Press O after each selection. Use the keypad to enter the Bias and the <

> keys to set the "+" or "-".


• b. End of DST: Use the < and > keys to choose the ending week, day and month. Press O after each

selection.


USB Flash Drive

Refer to Appendix F for instructions on updating the software on the

AllSync IQ Master.


7

Config Menu

Setup Wizard:

Disabled

1=Enable 2=Disable

8

Config Menu

Change Banner Txt 1

American Time

OK=Acpt

9a-large text mode

1 0 : 3 0

MON FEB 09 2008

:06

AM

9a-small text mode

TUE FEB 09 2008

10:30:06 AM USCT

American Time

Status=AUTO GPS=N

10a

Config Menu

START OF DST:

2nd SUN of MAR

BIAS + 1:00 OK=Acpt

10b

Config Menu

END OF DST:

Last SUN of OCT

OK=Accept

34

© American Time


1:49

FRI OCT 3 2014

American Time

800-328-8996

Troubleshooting AllSync IQ Master

CAUTION: Warranty may be voided if LCD/Keypad cover is removed prior to contacting Technical Support at American Time at the number listed below.

If you have any of these problems, follow the appropriate steps:

1. AllSync IQ master appears off (LCD dark) when power is connected:

• Check power switch located on left side of the AllSync IQ master. Switch should show red when on.

• Disconnect power and remove wiring compartment cover. Check fuse and replace if necessary.

• To test power input fuse, disconnect/lockout power and remove connector to power switch from J23 located above

and left of the power input fuse. Check continuity between the H screw terminal and bottom J23 pin.

2. Incorrect time is displayed by AllSync IQ master after loss of power:

• Backup battery may be dead. Contact Technical Support at American Time at the number listed below.

CAUTION: Danger of explosion if battery is incorrectly placed. Replace only with the same or equivalent type.

3. Power outage during Daylight Saving Time correction:

• If there is a power outage during the correction period for Daylight Saving Time, the secondary clocks might not

correct. In this event, wait for the next 12 hour correction .

4. Signal circuits not responding to programmed events:

• Refer to Wired Signal Circuit Troubleshooting Guide.

5. Unable to synchronize with Ethernet Time Source:

• Refer to the Ethernet Troubleshooting Guide.

6. Lost or forgotten User Lock:

• Contact American Time Technical Support at the number listed below.

7. AllSync IQ Master locks up or display goes blank:

• Remove power from the unit by switching the Power Input switch off, wait 5 seconds, then turn the unit back on.

If the problem cannot be resolved after following these steps, please call Technical Support at American Time at

800-328-8996.

Circuit Protection

Switches

Power Input

Fuse

H N

POWER 120 VAC

50/60 Hz

NO COM

CLOCK 1

NC NO COM

CLOCK 2

NC

CLOCK RELAY

NO

BELL 1

COM NO

BELL 2

COM NO

BELL 3

COM NO

BELL 4

COM NO

BELL 5

COM NO

BELL 6

COM

BELL RELAY

© American Time

35

Troubleshooting Ethernet


36

If you have trouble connecting the AllSync IQ Master via Ethernet, follow these troubleshooting steps:

1. Check the Ethernet cable connection to the AllSync IQ Master. Make sure the patch cable is securely connected to the

Ethernet RJ-45 port and that it is not damaged. Have the cable tested or connect a computer or another Ethernet device to this cable to confirm proper connection.

2. Ensure that the Ethernet is enabled. From the main screen:

Press: P72 , enter User Lock, and press O . Press 2 to enter the Enable/Disable menu. Press 2 to enter the Client menu.

If Ethernet is Disabled, press 1 to enable and press O .

Comm Menu

Enable/Disable

1=Remote Program

2=Client 3=Server

Comm Menu

Client

1=Enable 2=(Disable)

OK=Done

Comm Menu

Packets RX:0

Packets TX:0

OK=Done

Verify the packet counts for RX and TX are greater than 0. Press 1O> from the Comm Menu.

If greater than 0 press OBB to return to the Main screen. If packet counts are 0, continue with troubleshooting steps.

3. Initiate Sync Now:

Press: P1 to Set Menu Mode.

Enter User Lock and press O .

Set Menu Mode

Enter User Lock:

xxxx

PROG=EXIT OK=ENTER

Press: 9 to sync the AllSync IQ master with Ethernet.

8 to sync with Ethernet.

Set Menu Mode

Time Sync Option is

Available: Ethernet

8=Sync now OK=Set

4. Confirm all Network settings (see "Ethernet Installation" section of this manual). Make sure the AllSync IQ master is configured properly.

5. Change the Time Server IP address to a different timeserver among those listed in Appendix A. Perhaps the timeserver that the AllSync IQ is attempting to communicate with is down or not responding quickly enough due to network traffic, etc.

6. Confirm another device or computer on the network is not using the same Static IP address. The Network Administrator should be able to resolve any conflicts.

7. Ensure that the Network has port 123 open for SNTP or port 13 open for Daytime Protocol.

8. Ping the IP address of the unit from a computer to see if it is responding. Check with your Network Administrator if you do not know how to do this.

9. Test the time server by attempting to get a time stamp from another computer. Check with your Network Administrator if you do not know how to do this.

If the problem cannot be resolved after following these steps, please call Technical Support at American Time at

800-328-8996.

© American Time


Troubleshooting Remote Connect

If you have trouble connecting the AllSync IQ Master to the Remote Connect software, follow these troubleshooting steps:

1. Check the Ethernet cable connection to the AllSync IQ Master. Make sure the patch cable is securely connected to the Ethernet RJ-45 port and that it is not damaged. Have the cable tested or connect a computer or another Ethernet device to this cable to confirm proper connection.

2. Ensure that the Remote Programming is enabled. From the main screen:

Press: P72 , enter User Lock, and press O . Press 2 to enter the Enable/Disable menu. Press 1 to enter the Remote

Prog menu.

Comm Menu

Enable/Disable

1=Remote Program

2=Client 3=Server

If Remote Programming is Disabled, press 1 to enable and press O .

Comm Menu

Remote Prog

1=Enable 2=(Disable)

OK=Done

3. Confirm all Network settings (see "Ethernet Installation" section of this manual). Make sure the AllSync IQ master is configured properly.

4. Confirm another device or computer on the network is not using the same Static IP address. The Network Administrator should be able to resolve any conflicts.

5. Ensure that the Network has Port 80 open.

6. Ping the IP address of the unit from another computer to see if it is responding. Check with your Network

If the problem cannot be resolved after following these steps, please call Technical Support at American Time at 800-

328-8996.

© American Time

37

Settings & Configurations. American Time AllSync IQ Wired Master Clock, AllSync IQ ASQMSTR-00X2E, AllSync IQ ASQMSTR-00X6E, AllSync IQ ASQMSTR-00X8E

Settings & Configuration

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