MERLIN LEGEND Communications System Release 6.1

Feature Reference 555-661-110

Contents

Contents

IMPORTANT SAFETY INSTRUCTIONS

New Features and Enhancements

■

Release 6.1 Enhancements

(August 1998)

xix

Prior Releases: Features and Enhancements

■

■

■

■

■

■

Release 6.0 Enhancements

(February 1998)

Release 5.0 Enhancements (June 1997)

Release 4.2 Enhancements (June 1997)

Release 4.1 Enhancements (June 1997)

Release 4.0 Enhancements

(March 1996)

Release 3.1 Enhancements

(March 1996)

xxv xxv

xxix

xxxiv

xxxvii

xxxix

xlii

About This Book

■

■

■

■

■

■

Intended Audience

How to Use This Book

Terms and Conventions Used

Security

Related Documents

How to Comment on This Book

xxi xxi

xlv xlv xlv

xlvii

xlviii

xlix

l

Issue 1

August 1998

Page iii

MERLIN LEGEND Communications System Release 6.1

Feature Reference 555-661-110

Contents

Features

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

Index of Feature Names

Index to Features by Activity

Account Code Entry/Forced Account Code Entry

Alarm

Alarm Clock

Allowed/Disallowed Lists

Authorization Code

Auto Answer All

Auto Answer Intercom

Auto Dial

Automatic Line Selection and

Ringing/Idle Line Preference

Automatic Maintenance Busy

Automatic Route Selection

Barge-In

Basic Rate Interface (BRI)

Call Waiting

Callback

Caller ID

Calling Restrictions

Camp-On

Centralized Voice Messaging

Centrex Operation

Conference

Coverage

CTI (Computer Telephony Integration) Link

Digital Data Calls

Direct-Line Console

Direct Station Selector

Direct Voice Mail

Directories

Display

Do Not Disturb

Extension Status

Fax Extension

1

49

52

54

34

36

43

2

15

27

32

247

275

280

286

141

152

187

200

208

217

237

240

103

111

117

124

128

129

84

88

98

60

66

68

Issue 1

August 1998

Page iv

MERLIN LEGEND Communications System Release 6.1

Feature Reference 555-661-110

Contents

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

Forward and Follow Me

Group Calling

Headset Options

Hold

HotLine

Inside Dial Tone

Inspect

Integrated Administration

Labeling

Language Choice

Last Number Dial

Line Request

Messaging

Microphone Disable

Multi-Function Module

Music On Hold

Night Service

Paging

Park

Personal Lines

Pickup

Pools

Power-Failure Transfer

Primary Rate Interface (PRI) and T1

Privacy

Programming

Queued Call Console (QCC)

Recall/Timed Flash

Reminder Service

Remote Access

Ringing Options

Saved Number Dial

Second Dial Tone Timer

Service Observing

Signal/Notify

Speed Dial

Station Message Detail Recording (SMDR)

461

466

475

481

488

489

415

429

431

438

442

453

364

367

400

405

409

413

289

312

343

350

359

363

605

607

621

624

631

532

535

543

567

574

578

593

601

Issue 1

August 1998

Page v

MERLIN LEGEND Communications System Release 6.1

Feature Reference 555-661-110

Contents

■

■

■

■

■

■

■

■

■

■

System Access/Intercom Buttons

System Renumbering

Tandem Switching

Timer

Toll Type

Touch-Tone or Rotary Signaling

Transfer

Uniform Dial Plan Features

Voice Announce to Busy

Volume

A Customer Support Information

■

■

■

■

■

■

■

■

■

■

■

■

Support Telephone Number

Federal Communications Commission

(FCC) Electromagnetic

Interference Information

Canadian Department of Communications (DOC)

Interference Information

FCC Notification and Repair Information

Installation and Operational Procedures

DOC Notification and Repair Information

Renseignements sur la notification du ministère des Communications

Security of Your System: Preventing Toll Fraud

Toll Fraud Prevention

Other Security Hints

Limited Warranty and Limitation of Liability

Remote Administration and Maintenance

A-1

A-1

A-1

A-2

A-2

A-3

A-5

A-6

A-8

A-9

A-15

A-18

A-20

693

710

725

728

648

659

671

684

685

687

Issue 1

August 1998

Page vi

E

F

C

D

MERLIN LEGEND Communications System Release 6.1

Feature Reference 555-661-110

Contents

B Features and Planning Forms

System Features

C-1

General Feature Use and Telephone Programming

D-1

■

■

■

General Feature Use Information

Telephone and Operator Features

Telephone Programming

D-1

D-3

D-13

Issue 1

August 1998

Page vii

B-1

System Programming Menu Hierarchy

Sample Reports

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

System Information Report

Dial Plan Report

Non-Local Dial Plan Report

Label Information Report

Tie Trunk Information Report

DID Trunk Information Report

GS/LS Trunk Information Report

General Trunk Information Report

DS1 Information Report

PRI Information Report

Remote Access (DISA) Information Report

Operator Information Report

Allowed Lists Report

Access to Allowed Lists Report

Disallowed Lists Report

Access to Disallowed Lists Report

E-1

F-1

F-13

F-13

F-14

F-14

F-18

F-6

F-7

F-10

F-11

F-12

F-12

F-19

F-21

F-22

F-22

F-23

G

H

MERLIN LEGEND Communications System Release 6.1

Feature Reference 555-661-110

Contents

■

■

■

■

■

■

■

■

■

■

■

■

■

Automatic Route Selection Report

Extension Directory Report

System Directory Report

Group Paging Report

Extension Information Report

Group Coverage Information Report

Direct Group Calling Information Report

Night Service Information Report

Group Call Pickup Report

Error Log Report

Authorization Code Information Report

BRI Information Report

Switch 56 Data Information Report

Button Diagrams

Programming Special Characters

■

■

■

■

Single-Line Telephones

Analog Multiline Telephones

MLX-10 and MLX-5 Nondisplay Telephones

MLX Display Telephones

I Applications

■

■

■

■

■

■

■

■

■

Organization of Descriptions

System Support for Applications

Supported Printers

PassageWay Direct Connection Solution

Voice Messaging Systems

MERLIN MAIL and MERLIN LEGEND Mail

Messaging 2000

Lucent Technologies Attendant

MERLIN LEGEND Enhanced Service Center

I-1

I-11

I-19

I-20

I-24

I-3

I-3

I-5

I-6

I-8

H-1

H-1

H-2

H-3

H-4

F-28

F-29

F-30

F-30

F-31

F-31

F-32

F-23

F-24

F-25

F-25

F-25

F-27

Issue 1

August 1998

Page viii

G-1

GL

IN

MERLIN LEGEND Communications System Release 6.1

Feature Reference 555-661-110

Contents

■

■

■

■

■

■

■

■

■

■

■

■

■

■

■

Call Accounting System

Call Accounting Terminal

Call Management System

MERLIN LEGEND Reporter

System Programming and Maintenance

Integrated Solution II

Integrated Solution III

Intuity

Group IV Fax

MERLIN PFC Telephone

Intuity CONVERSANT

Picasso Still-Image Phone

Videoconferencing

ExpressRoute 1000

Ascend Pipeline 25Px/75Px

Glossary

Index

GL-1

IN-1

I-49

I-57

I-58

I-59

I-62

I-63

I-25

I-28

I-32

I-35

I-41

I-43

I-65

I-73

I-75

Issue 1

August 1998

Page ix

MERLIN LEGEND Communications System Release 6.1

Feature Reference 555-661-110

Figures

Figures

22

23

24

14

15

16

17

10

11

12

13

18

19

20

Features

4

5

6

1

2

3

7

8

9

21

25

1

ARS Table Selection

ARS Route Selection within a Table

Subpattern Selection

Full Centrex Service

Limited Centrex Service

Group Coverage Only or All Individual Coverage

Receivers Unavailable (Release 4.1 and Later

Systems Only)

Group Coverage Only or All Individual Coverage

Receivers Unavailable (Release 4.0 and

Prior Systems)

131

132

167

168

Individual (Primary and Secondary) and Group

Coverage Ringing Patterns (Release 4.1 and Later

Systems Only) 169

Individual (Primary and Secondary) and Group

Coverage Ringing Patterns (Release 4.0 and

Prior Systems) 170

76

77

78

Cover to Voice Mail with Escape to System Operator171

Primary Coverage 172

Phantom Calling Groups

Phantom Extensions

174

175

Coverage and Direct Voice Mail

Direct Station Selector

2-Line Display Home Screen

7-Line Display Home Screen

176

219

252

252

2-Line Display Menu Screen

7-Line Display Menu Screen

2-Line Display Inspect Screen for

Programmed Button

7-Line Display Inspect Screen for

Programmed Button

Application Switch Defaults Screens

253

253

255

255

377

Extension Directory Screen

AUDIX Voice Power and AUDIX Voice Power/Fax

Attendant User Screens

380

381

System Programming/Switch Admin Menu Screen 384

Issue 1

August 1998

Page xi

MERLIN LEGEND Communications System Release 6.1

Feature Reference 555-661-110

Figures

26

27

28

29

30

31

32

33

34

35

36

37

38

39

40

41

42

43

44

45

46

System Programming/Switch Admin Form Screen

System Programming/Switch Admin Menu Screen

Automated Attendant Screen

Automated Attendant: Immediate Call-Handling

Screen

384

389

389

390

Automated Attendant: Delayed Call-Handling Screen391

Automated Attendant: Night Service Screen 392

Call Answer Screen

Fax Response Screen

393

394

Information Service Screen

Message Drop Screen

Voice Mail Screen

PRI Lines and B-Channel Groups

PRI Call Processing (Non-Tandem Only)

MLX-20L Telephone and DSS

System Programming Console Overlay

SPM Display

QCC Button Assignments

Sample SMDR Report in ISDN Format

2-Digit Numbering Plan

3-Digit Numbering Plan

Set Up Space Numbering Plan

549

634

662

663

665

395

396

396

497

513

538

538

540

Issue 1

August 1998

Page xii

G Button Diagrams

47

48

49

50

51

52

53

G-1

MLX-20L and MLX-28D Telephone Button Diagram

(Hybrid/PBX Mode) G-1

MLX-16DP Telephone Button Diagram

(Hybrid/PBX Mode)

MLX 5- and 10-Button Telephone Button Diagram

(Hybrid/PBX Mode)

G-2

G-2

Analog Multiline Telephone Button Diagram

(Hybrid/PBX Mode)

MLX-16DP Telephone Button Diagram

(Key and Behind Switch Modes)

G-3

MLX-20L and MLX-28D Telephone Button Diagram

(Key and Behind Switch Modes) G-4

G-4

MLX 5- and 10-Button Telephone Button Diagram

(Key and Behind Switch Modes) G-5

MERLIN LEGEND Communications System Release 6.1

Feature Reference 555-661-110

Figures

54 Analog Multiline Telephone Button Diagram

(Key and Behind Switch Modes) G-6

Issue 1

August 1998

Page xiii

I Applications

55

56

57

Call Accounting Terminal Basic

Call Accounting Terminal Plus

MERLIN PFC Telephone

I-1

I-29

I-30

I-60

MERLIN LEGEND Communications System Release 6.1

Feature Reference 555-661-110

Figures

Issue 1

August 1998

Page xiv

MERLIN LEGEND Communications System Release 6.1

Feature Reference 555-661-110

Tables

Tables

23

24

25

26

18

19

20

21

22

Features

6

7

4

5

8

1

2

3

9

10

11

12

13

14

15

16

17

1

Special Characters for Outside Auto Dial

Factory-Set Automatic Line Selection Sequence

Facility Restriction Levels

Ring Delays Affecting Coverage

Ring Timing Options

Ringing on Individual Coverage (Receiver) Buttons

Calls Eligible and Calls Ineligible for Coverage

Group Coverage Call Delivery Rules

(Release 4.1 and Later Systems)

Group Coverage Call Delivery Rules

(Release 4.0 and Prior Systems)

Results of Pressing DSS Button while Active on a

Call: DLC Position with One-Touch Hold

Results of Pressing DSS Button while Active on a

Call: DLC Position with One-Touch Transfer

Results of Pressing DSS Button while Active on a

Call: QCC Position

LED Meanings for Normal Call-Handling Operation

LED Meanings for Supervisor Operation without

Message Status Active

LED Meanings for Hotel Extension Status Operation without Message Status Active

165

166

221

222

223

225

226

227

LED Meanings for Hotel Extension Status Operation with Message Status Active

LED Meanings for Supervisor or Hotel Extension

Status Operation with Message Status Active

Call-Handling Displays

Feature Screen Options

Extension Status for Hotel Mode

Extension Status for Calling Group/CMS Mode

Forwarded Call Ringing

228

Eligibility of Calling Group Calls for Queue Control 318

Checking the Effectiveness of Delay Announcements 330

371 Database Reconciliation Rules

Screen-Labeled Function Keys for Integrated

Administration 374

229

249

254

282

282

297

156

157

158

161

55

62

78

Issue 1

August 1998

Page xv

MERLIN LEGEND Communications System Release 6.1

Feature Reference 555-661-110

Tables

39

40

41

42

35

36

37

38

43

44

45

31

32

33

34

27

28

29

30

46

47

48

Factory-Set Posted Messages and Their Codes

Message-Waiting Display Identifiers

Posted Messages

Call Types and Transfer Audible

Types of Pickup

Line Compensation Settings

Sample PRI Dial-Plan Routing Table

Sample Network Selection Table

Sample Special Services Selection Table

Sample Call-by-Call Services Table

Sample T1 Switched 56 Dial-Plan Routing Table

Features Available at Call Progress Stages

QCC Buttons

Remote Access Routing

Distinctive Ringing

Error Tones

Renumbering Extensions

System Requirements for TTRs

TTRs Required by Voice Messaging Systems/Auto

Attendants

TTRs Required for Primary Delay Announcement

Devices When Using Prompt-Based Overflow

TTRs Required for Secondary Delay Announcement

Devices When Using Prompt-Based Overflow

Modules with TTRs

Issue 1

August 1998

519

520

524

548

549

584

596

609

666

689

402

420

422

439

476

506

515

518

689

690

690

691

Page xvi

D General Feature Use and Telephone Programming

D-1

49

50

51

52

53

Telephone and Operator Features

Programming Analog Multiline Telephones

D-4

D-14

Programming MLX-10 and MLX-5 Nondisplay

Telephones

Programming MLX Telephones Using the Display

D-14

D-15

Programming MDC 9000 and MDW 9000 Telephones D-17

MERLIN LEGEND Communications System Release 6.1

Feature Reference 555-661-110

Tables

F Sample Reports

BA-1 Sample Report Pages

54 System Reports

H

I

Programming Special Characters

55

56

57

58

H-1

Special Characters for Single-Line Telephones

Special Characters for Analog Multiline Telephones

H-1

H-2

Special Characters for MLX-10 and MLX-5 Nondisplay

Telephones

Special Characters for MLX Display Telephones

H-3

H-4

62

63

64

65

66

Applications

59

60

61

Application Capacities and Mode s of Operation

Applications Printers

Ports Required for MERLIN MAIL and

MERLIN LEGEND Mail Voice Messaging Systems

Lucent Technologies Attendants Required

Programming Compatibility

Voice Channels Required: IS II

Voice Channels Required: IS III

Data Channels Required

I-1

I-3

I-5

I-19

I-23

I-43

I-45

I-56

I-57

F-1

F-1

F-3

Issue 1

August 1998

Page xvii

MERLIN LEGEND Communications System Release 6.1

Feature Reference 555-661-110

Tables

Issue 1

August 1998

Page xviii