Chapter 12: Managing uploads to

Nuance

You can help Nuance improve the future quality of speech recognition by sending speech data from your network to Nuance on a regular basis. This chapter explains how to upload data to Nuance.

You can help Nuance improve the future quality of speech recognition by sending speech data from your network to Nuance on a regular basis. No personal information is ever sent to Nuance and participation in data collection is completely voluntary.

The process of accruing the speech data that Nuance can use is called data collection. When you turn on data collection, you let the Dragon clients collect up to 500 MB of text and data per user about optimizations performed and send it to the Nuance Management Server to be stored.

The Nuance Management Server then uploads the data every night at 2:00 AM. Only Nuance can change this schedule.

Turning on data collection for your site

To turn on data collection for your entire site, take these steps:

1. On the menu bar, click Organizations > Search.

2. Enter search criteria and click the magnifying glass.

3. To see your organization's information and add details to it, click the Organization > Details icon in the ribbon.

4. Select the Products tab.

5. Expand the Dragon Naturally Speaking section.

6. Select the Upload user data to Nuance for research purposes option.

7. Click Save to save the change.

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Turning on data collection for individual

or users

You can also turn on data collection for individual end users in the User Account Details tab under the Network Edition US sub-tab:

1. On the menu bar, click the User Accounts ribbon, then click the Search icon in the ribbon under User Accounts.

2. When the name of the user appears in the User Accounts screen, double click the name to open the User Account Details for that healthcare provider.

3. Click the Dragon Professional tab.

4. Expand the User Account Options section.

5. Go to the bottom of the User account options section and click the Upload dictation

data to Nuance for research purposes check box.

6. Click Save to save the change to the user account settings.

7. You can repeat these steps for selected individual user accounts in the NMS Server.

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Chapter 12: Managing uploads to Nuance

Privacy of your data and Nuance data collection

When you implement Data Collection it is for sending recognition data to Nuance to improve the accuracy of this and future products. Nuance works with collected data because our software can learn from experience about the language you, and your fellow professionals, use. We track the vocabulary, syntax, and pronunciation used by professionals in practice, and our experience makes our products more accurate and easier to use for you and others.

Nuance will never pass your recognition data on to anyone else or use it for any other purpose other than as set out in this notice.

Nuance will only collect recognition data (on behalf of your organization), and will collate and combine it with recognition data collected from other health professionals using Data

Collection. We will not store the recognition data under your name, the company name, or an individual’s name, although the database will contain a search function enabling such terms to be searchable within the database.

Nuance will use the recognition data in accordance with your organization’s instructions. We use it to conduct research in order to enhance and improve the accuracy of this and future products.

The only people with access to this data will be our employees, permitted agents, subcontractors, etc. on a need to know basis, all of whom are bound by obligations of confidentiality to keep the data strictly confidential.

Nuance will transfer the personal data to its Data Collection sites that may be located outside of the EEA. However, Nuance shall ensure that any such transfer is compliant with the EU Data Protection Directive.

Our corporate policies and practices, and our contractual commitments to your organization, require us to take appropriate technical and organizational measures against unauthorized or unlawful processing of any personal data that you have provided to us and against accidental loss or destruction of, or damage to, that personal data.

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