3-2. Using the multimedia system
What to do if... (Troubleshooting)
If there is a problem with the hands-free system or a Bluetooth
® device, first check the table below.
When using the hands-free system with a Bluetooth
®
device
Symptom
The hands-free system or Bluetooth
®
device does not work.
Likely cause
The connected device may not be a compatible
Bluetooth
®
cellular phone.
The Bluetooth
®
version of the connected cellular phone may be older than the specified version.
Solution
For a list of specific devices which operation has been confirmed on this system, check with your Toyota dealer or the following website: http://www.toyota.com/ bluetooth
Use a cellular phone with
Bluetooth
®
version 2.0 or higher (recommended:
Ver. 3.0 with EDR or higher). (
P. 297)
292
3-2. Using the multimedia system
When registering/connecting a cellular phone
Symptom
A cellular phone cannot be registered.
A Bluetooth
® connection cannot be made.
“Please check your device settings.” message is displayed.
Likely cause
An incorrect passcode was entered on the cellular phone.
The registration operation has not been completed on the cellular phone side.
Old registration information remains on either this system or the cellular phone.
Another Bluetooth device is already connected.
®
Bluetooth
®
function is not enabled on the cellular phone.
Bluetooth
®
function is not enabled on the cellular phone.
Solution
Enter the correct passcode on the cellular phone.
Complete the registration operation on the cellular phone (approve registration on the phone).
Delete the existing registration information from both this system and the cellular phone, then register the cellular phone you wish to connect to this system. (
P. 287)
Manually connect the cellular phone you wish to use to this system.
(
P. 289)
Enable the Bluetooth function on the cellular phone.
® function on the cellular phone.
Enable the Bluetooth
®
Old registration information remains on either this system or the cellular phone.
Delete the existing registration information from both this system and the cellular phone, then register the cellular phone you wish to connect to this system. (
P. 287)
3
293
3-2. Using the multimedia system
When making/receiving a call
Symptom Likely cause
A call cannot be made/received.
Your vehicle is in a out of cellular service area.
Solution
Move to where “Out of cellular service area.
Please try again later.” no longer appears on the display.
When using the contacts
Symptom Likely cause
Contact data cannot be transferred manually/ automatically.
Contact data cannot be edited.
The profile version of the connected cellular phone may not be compatible with transferring contact data.
Automatic contact transfer function on this system is set to off.
Passcode has not been entered on the cellular phone.
Transfer operation on the cellular phone has not completed.
Automatic contact transfer function on this system is set to on.
Solution
For a list of specific devices which operation has been confirmed on this system, check with your Toyota dealer or the following website: http://www.toyota.com/ bluetooth
Set automatic contact transfer function on this system to on. (
P. 322)
Enter the passcode on the cellular phone if requested (default passcode: 1234).
Complete transfer operation on the cellular phone
(approve transfer operation on the phone).
Set automatic contact transfer function on this system to off. (
P. 322)
294
