Fixed Installation. Ingenico Tetra Move/5000, Move3500

Fixed Installation

If the device is to be used in a situation where it is not possible for the cardholder to pick up and shield their PIN entry themselves, the device may be used without PIN shield, but it must be installed in the following manner: a)

The device must be angled at 45 degrees or more, so that oversight of the PIN entry from the rear of the device is not possible. b)

The device must either be fitted in a swivel stand, so that the customer can position the device in the best angle to prevent oversight or the device must be fixed in the best possible position to prevent oversight if such a generic position exists in the specific environment to which the device is installed. c)

The device environment must be accompanied with conspicuous notices and educational material which informs the customer to shield their PIN during PIN entry. d)

The device must be deployed so that oversight from other customers, either in different payment lanes, or in other areas of the shopping environment, is prevented. This may be achieved through the placement of the lanes and device, so that the customer is automatically positioned between the device keypad and other customers. Alternatively, it may be achieved by the environment in which the device is installed, so that the checkout itself shields the PIN entry process. e)

The terminal is exclusively made for indoor use.

If the above conditions are not fulfilled, a PIN shield must be used.

Positioning of the terminal on check stand must be in such a way to make cardholder PIN (Personal Identification Number) spying infeasible.

Installing device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/ or tilt it forwards / backwards to a position that makes visual observation of the PIN entry process difficult.

Positioning of in-store security cameras must be such a way that the PIN entry keypad is not visible.

NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN

Code.

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