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Common questions
I have problems with memory capacity or the phone is working slowly
Restart your phone every day to free memory or do a Master Reset .
Master reset
If you select Reset Settings , the changes that you have made to settings will be deleted.
If you select Reset All , in addition to your changes to settings, all contacts, messages, personal data, and content that you have downloaded, received or edited will also be deleted.
To reset the phone
1 From standby select Menu > Settings
> the General tab > Master Reset >
Reset Settings .
2 Follow the instructions on the screen and select Continue .
I cannot charge the phone or battery capacity is low
The charger is not properly connected or the battery connection is poor.
Remove the battery and clean the connectors.
The battery is worn out and needs to be replaced. See Charging the battery on page 9.
No battery icon appears when I start charging the phone
It may take a few minutes before the battery icon appears on the screen.
Some menu options appear in grey
A service is not activated. Contact your network operator.
I cannot use SMS/text messages on my phone
Settings are missing or incorrect.
Contact your network operator to find out the correct SMS service center setting. See Messaging on page 33.
I cannot use picture messages on my phone
Your subscription does not include data capability. Settings are missing or incorrect. Please contact your network operator.
See Help in your phone on page 8 or go to www.sonyericsson.com/support to order settings and follow the instructions on the screen. See
Settings on page 45.
58 Troubleshooting
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