Synergy Pro Client Operational Manual

For these categories you can select options from the drop down lists.

The options are configured in Setup->System Setup->Incidents->Setup Incident Categories.

6.6.3 Adding Comments

The Comments tab is used to view, edit and add comments for the incident.

When an incident is finished the Incident Details dialog is locked and an operator cannot change the description for the incidents. However they can add comments via the Comments tab.

Previously added comments are already displayed in the list. For each comment the User that added it and a Timestamp is also displayed. This helps in tracking investigations.

You can edit a comment by selecting it in the list and clicking View / Edit Comment. The Incident

Comment Details dialog is displayed:

Synergy Pro Client Operational Manual, Issue 5 ©

Synectic Systems Group Ltd 2013.

Page 166