Synergy Pro Client Operational Manual

6.11.3 Create Incident

The Create Incident menu option opens the Enter Incident Details form (described in section 6.6)

and allows you to create an

‘empty’ incident. At this stage you will enter the incident details. You can then later add video, images, actions etc. to this incident. This allows for historical events to be reported.

6.11.4 Incident by Id

The Incident by Id option allows you to search for an incident if you know the incident Id:

Type in the incident id and click Ok.

If the incident is found the Incident Details dialog with the details for this incident is launched.

6.11.5 Add Incident Comment

When in incident mode the Add Incident Comment option allows you to add comments to the active incident

‘on the fly’.

You enter incident mode via the Start Incident button; see section 6.10 for more details. When in

incident mode selecting Add Incident Comment launches the Enter Comment to Add to Incident dialog:

Enter your comment and click Ok.

You can keep adding comments while the incident is active. This insures that accurate comments are entered at the exact time something occurs. Each comment is time stamped. When you close the incident you can review all comments in the Incident Details form; edit them if desired and add new comments.

Synergy Pro Client Operational Manual, Issue 5 ©

Synectic Systems Group Ltd 2013.

All Rights Reserved. Specifications subject to change. E & OE

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