Inspections in the event of malfunctions . AGFEO AC 14 WebPhonie
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AGFEO AC 14 WebPhonie is a powerful and versatile telecommunications system that offers a wide range of features and capabilities. With its ISDN TK-System, you can enjoy crystal-clear voice calls, lightning-fast internet connectivity, and much more. The AC 14 WebPhonie is also incredibly easy to use, with a user-friendly interface and intuitive controls. Whether you're a small business owner, a home office worker, or just someone who wants to stay connected, the AC 14 WebPhonie is the perfect solution for all your communication needs.
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Ringing assignments for external calls are: day service, night service and forwarding (internal).
You can switch over between day and night service at any time from any telephone.
Internal call forwarding – An incoming external call which is not answered within a certain time is forwarded. The terminals of the telecommunications system defined in the call forwarding then ring. The number of rings until forwarding is adjustable.
Switch box
You can call the switch box of your telecommunications system externally and for example switch the ringing assignment, set up a diversion or monitor a room with a post-dialled
* procedure.
You can reach the switch box externally by a multiple subscriber number (MSN) specially assigned to the switch box. The switch box is protected against unauthorised access by the box PIN.
Signal key R (refer back)
A key on the telephone which you have to press when you want to refer back to another subscriber during a call. The signal key must have the flash function, i.e. must be able to effect a short pause.
USB
U
niversal
S
erial
B
us is a serial interface with transmission rate up to 12 Mbit/s. A USB connection can serve several items of equipment simultaneously. These can be added or removed during the current opreation.
If something goes wrong
Inspections
- In the case of malfunctions in the telecommunications system, please check the system is being operated correctly as described in the operating instructions.
- Check that the connections of the terminals and the telecommunications system are correctly plugged in.
- If you cannot eliminate a fault, your dealer will be glad to help.
N. B.! You can only use the ISDN features of your
AGFEO ISDN telecommunications system if your network operator provides these features.
Switching off the special dialling tone
You hear the special dialling tone when you lift your telephone’s handset.
You hear the special dialling tone when do not disturb, automatic dialling or a diversion are active.
h * S O N q
Lift handset
Special dialling tone
(deactivate functions)
Acknowledgement tone
You can deactivate all functions which initiate a special dialling tone with the
*
procedure.
ª
Replace handset
Power failure
You cannot dial internally or externally during a power failure.
When power supply is recovered:
- the telecommunications system works again with the previously configured program. All the settings made by the programming mode or the
PC program are retained providing the programming mode was properly terminated.
A - 2 Appendix
- callbacks are deleted
- the connections parked in the telecommunications system are deleted
- the connection cost totals and connection data records are saved.
Behaviour in the event of faults
Fault
Programming of telecommunications system unclear
Possible causes
No dialling tone on Power failure lifting the handset
Defective terminal
Defective installation
Remedy
Reset the telecommunications system
Reset the telecommunications system to the as-delivered state and reprogram
Check mains connection, fuses
Check terminal at another connection
Check the terminals in the socket and on the telecommunications system
Switch off do not disturb No internal calls are received
No external calls are received
Do not disturb switched on
(special dialling tone)
Diversion to another telephone (internal/external)
(special dialling tone)
Wrong MSN entered
MSN – internal subscriber assignment missing
Do not disturb switched on
(special dialling tone)
Diversion to another telephone (internal/external)
(special dialling tone)
Switch off diversion
Enter right MSN, delete all if necessary
Assign internal subscriber to the MSN
(ringing assignment)
Switch off do not disturb
Switch off diversion
ISDN call forwarding is active Deactivate ISDN call forwarding
No outgoing external No authorisation connection possible programmed
Cost limit reached
Check authorisation, access to ISDN network, assignment of barred numbers
Transfer of external The refer back key r on the call (refer back) not telephone is set as an earth possible key
Inform system administrator
Set the telephone to DTMF (tone dialling) and the refer back key to flash
A
Incorrect flash time Set the flash time on the telephone or on the telecommunications system for the terminal connection concerned
Appendix A - 3
Resetting the telecommunications system
You can return the programming of the telecommunications system to a defined condition by resetting. This may be necessary when unclear settings are to be reset or the telecommunications system is to be reprogrammed.
After the reset, the telecommunications system operates again with the previously configured program. All the settings made by the programming mode or the PC program are retained providing the programming mode was terminated properly.
Attention! The following are deleted when the telecommunications system is reset:
- all existing internal and external connections
- remote configuration
- internal callbacks
- ISDN callback on busy
- Line reservations
Hardware reset
– Pull the power pack from the socket of the 230 V mains and plug it back in.
Software reset
– Run the following procedure
Software reset
Start programming mode: h
*PRO
PRO
h * R E S ª
Lift handset
RES
et the telecommunications system
(system PIN)
Replace handset
Rings
External call
Rhythm 0 (standard)
Rhythm 1
Rhythm 2
Rhythm 3
Rhythm 4
Internal call
Reserving a line
q
ª
All ringing rhythms for incoming external calls start with an initial ringing of
500 ms. This is followed by a 2 s pause. This is for technical reasons to transmit the caller’s phone number (CLIP). It is then possible to distinguish calls under different phone numbers of the telecommunications system (see diagram).
{{{{{{{{{{||||||||||||||||||||||||||||||||||||||{{{{{{{{{{||||||||||||||||||||||||||||||
An external subscriber calls
{{{{{{{{||{{||||||||||||||||||||||||||||||||||||{{{{{{{{||{{||||||||||||||||||||||||||||
. . .
. . .
{{{{{{{{||{{||{{||||||||||||||||||||||||||||||||{{{{{{{{||{{||{{||||||||||||||||||||||||
. . .
{{{{{{{{||{{||{{||{{||||||||||||||||||||||||||||{{{{{{{{||{{||{{||{{||||||||||||||||||||
. . .
{{{{{{{{||{{||{{||{{||{{||||||||||||||||||||||||{{{{{{{{||{{||{{||{{||{{||||||||||||||||
. . .
{{{{||||||||||||||||||{{{{||||||||||||||||||{{{{||||||||||||||||||{{{{||||||||||||||||||
. . .
An internal subscriber calls
{{{{||||{{{{||||{{{{||||{{{{||||{{{{
Explanation:
{{{{{{{{{{||||||||||
. . .
Ring pause continued
The rings may deviate depending on the terminal used.
A - 4 Appendix
Tones
Dialling tone
- internal
- external
{{||{{||{{||||||||||||{{||{{||{{||||||||||||{{||{{||{{||||||||||||{{||{{||{{|||||||||||| signals that you can dial after lifting the handset
. .
.
{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{ .
. .
.
continuous tone which you hear when you have seized a line after dialling “0”
Ringing tone
- internal
- external
Busy tone
Special dialling tones
- Programming tone
- Lock tone
Knocking tone
Acknowledgement tone
{{{{||||||||||||||||||{{{{||||||||||||||||||{{{{||||||||||||||||||{{{{||||||||||||||||||
The internal subscriber is called
. . .
{{{{||||||||||||||||{{{{||||||||||||||||{{{{||||||||||||||||{{{{||||||||||||||||{{{{||||
The external subscriber is called
. . .
{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||
The dialled internal or external subscriber is busy
. . .
||{}||{}||{}{{}{}{}{}{||||{}||{}||{}{{}{}{}{}{||||{}||{}||{}{{}{}{}{}{||||{}||{}||{}{{}{
. . .
Signals, after lifting the handset, that you can dial but do not disturb, automatic dialling or a diversion is switched on
{{|||||||||||||||{{|||||||||||||||{{|||||||||||||||{{|||||||||||||||{{|||||||||||||||
. .
.
Signals, after lifting the handset, that you cannot dial, the programming mode or the cost menu are switched on
{{|{{||||||||||||||||||||||||||||{{|{{||||||||||||||||||||||||||||{{|{{|||||||||||||||
Signals, after lifting the handset, that the telephone is locked.
. .
.
{{||||{{||||||||||||||||||||||||||||||||||||||||||||||||||||||{{||||{{|
. .
Signals an external call in your conversation after 10 s
{{{{
Input accepted
Error tone
Explanation:
{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||
Operating error/input rejected
. . .
A
{{{{{{{{{{||||||||||
. . .
tone pause continued
Appendix A - 5
Technical data
Housing dimensions
Weight
Ambient temperature
- operation/storage
Humidity
Main connection
- power consumption at
U rated
= 230 V and full load
- length of the connecting cable
- power pack (type)
S0 access
- connection
- length IAE cable
Analog terminals
- range
- connection
- dialling method
- refer back key
- Modem operation
PC interface
- range
- connection
- length of the PC cable
USB interface
- length of the USB cable
Data backup during power failure
Music on Hold (MoH)
15.4 x 21.5 x 4.6 (width x height x depth) in cm
980 g including power pack
5 °C to 40 °C/-25 °C to +70 °C max. 70% (no condensation)
230 VAC, +10%/-10%, 50 Hz
I rated
2 m
= 40 mA (9 VA)
TST 433238
Multi-equipment access, Euro ISDN by Western socket RJ45 and enclosed
IAE connecting cable IAE8/IAE8
1.5 m
4 a/b terminals (telephone, answering machine, fax, modem
2 x 50 ohms (ø 0.6 mm, 800 m) symmetrical, 2-wire via TASE connections without coding F or N or via screw terminals, plug-in
Pulse dialling or DTMF
Flash (50 to 200 ms) transmission speed up to 56600bps, can be reduced if necessary to 33600 bps by transmission path and lines similar to RS 232C
3 m, +/-5 V
9-pole D-Sub socket
2m
Universal Serial Bus
3 m unlimited internal, 1 melodie
A - 6 Appendix
Key words
A
CTI - Computer-assisted calling C - 3
B
Barred numbers
D
Day service
Display charges for the last call
activating (switching on) deactivating (switching off)
via the ISDN exchange via the telephone system
Dual tone multi-frequency dialling method (DTMF)I -
Durchrufen von unterwegs O - 9
E
C
Calling an internal subscriber
Communication of the charge pulses
Connecting the telecommunications system S - 3
Connections to Internet or other network
External connection
External seizure at combi-device connection
spontaneous spontaneous with internal switching
F
Forwarding (internal)
Key words
K - 1
K
H
I
Inspections in the event of malfunctions
Installing the configuration program
Interface
parking (replugging on the bus)
K
L
Locking/unlocking the telephone
K - 2
M
MSN (Multiple Subscriber Number)
Multiple subscriber numbers (MSN)
N
NTBA (NT) – network termination
O
P
Parking
in the ISDN exchange in the telephone system
Phonebook
PIN (Personal Identity Number)
Power pack connecting
Power pack connecting
Power
Program components of software
Programming
Programming mode
Key words
R
Remote configuration – Remote service
Resetting the telecommunications system
Restoring the as-delivered state
S
System PIN
T
Telephoning
Connecting to external TAE sockets
Connecting to the telecommunications systemS -
Tracing – identifying malicious callers
Transmitting your phone numberO - 1, O - 2, O - 21
U
W
K
Key words
K - 3
Copyright
Copyright 2004 AGFEO GmbH & Co. KG
Gaswerkstr. 8
D-33647 Bielefeld
We reserve all rights to this documentation; this applies especially in the event of a patent award or registered utility.
The documentation may not be changed or translated manually or in any other way into any
Technical modifications
The AGFEO GmbH & Co. KG reserves the right to change representations and data in this documentation in the interests of technical progress without prior notice.
language or computer language of any form by any means neither wholly nor in part without our express permission. This applies for electronic, mechanical, optical, chemical and all other media.
Trade marks and names used in this documentation are subject to the rights of the companies concerned.
This documentation has been prepared with the utmost care and is revised regularly. Despite all our care, however, technical inaccuracies and typographical errors cannot be totally ruled out.
All errors which become known to us will be corrected in new editions. We are grateful for any hints at errors in this documentation.
You can only use the numerous ISDN features of your AGFEO ISDN telecommunications system if your network operator offers them.
K - 4
K - 5
K
This device meets the requirements of the EU directives:
91/263/EWG Telecommunications Equipment
73/23/EWG
89/336/EWG
Low voltage equipment
Electromagnetic compatibility
Your telephone carries the CE mark of approval.
Ident. No. 1538477
Subject to modifications.
Printed in Germany
0055
Der Umwelt zuliebI - 100% Altpapier
AGFEO
GmbH & Co. KG
Gaswerkstr. 8
D-33647 Bielefeld
Internet: http://www.agfeo.de
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Key Features
- ISDN TK-System for crystal-clear voice calls
- Lightning-fast internet connectivity
- Easy-to-use interface and intuitive controls
- Multiple Subscriber Numbers (MSN)
- Ringing assignments (day, night, internal call forwarding service)
- Authorisations (external authorisation, external access, regional range, barred range)
- Types of terminals
Related manuals
Frequently Answers and Questions
What is the AC 14 WebPhonie?
What are the key features of the AC 14 WebPhonie?
How do I use the AC 14 WebPhonie?
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Table of contents
- 69 Acknowledgement tone
- 4 Analog terminals
- 13 Answering calls
- 21 Picking up a call
- 46 Assigning the barred numbers
- 4 Asterisk key
- 13 Authorisation
- 46 access to the ISDN network
- 47 defining
- 16 B-channel. See Line
- 71 Barred numbers
- 49 assigning
- 48 programming
- 13 Barred range
- 35 Basic factor
- 18 Box PIN
- 56 programming
- 26 Brokerage
- 52 Setting a variant
- 5 Busy LED
- 17 Busy on busy
- 69 Busy tone
- 15 Callback
- 27 internal
- 27 on busy
- 12 Calling an internal subscriber
- 12 Calling external subscribers
- 19 Callthrough one the move
- 35 Charge pulses
- 42 Clearing the memory
- 54 CLIP function, set options
- 49 Combi-device
- 12 Combi-device connection
- 35 Communication of the charge pulses
- 59 Communication through PC
- 21 Conference
- 39 Connecting the PC
- 9 Connecting the telecommunications system
- 10 Connection assignment
- 39 PC cable
- 11 Connection costs
- 24 Connection ID
- 7 Connection panel
- 10 opening and closing
- 64 Connections to Internet or other network
- 35 Cost menu
- 35 Cost PIN
- 61 CTI - Computer-assisted calling
- 4 Data transmission
- 71 Day service
- 43 programming
- 22 switching on
- 43 Defining ringing assignment
- 4 Dialling method
- 69 Dialling tone
- 28 Direct call
- 38 Display charges for the last call
- 33 Diversion
- 34 activating (switching on)
- 34 deactivating (switching off)
- 33 via the ISDN exchange
- 33 via the telephone system
- 20 Diversion from
- 28 Do not disturb
- 64 DT network
- 13 DTMF post-dialling
- 4 Dual tone multi-frequency dialling method (DTMF)
- 19 Durchrufen von unterwegs
- 42 END (exit programming mode)
- 49 Entering terminal types
- 56 Entering the code
- 36 Entering the limit
- 69 Error tone
- 42 ESC (old settings)
- 65 External
- 68 External call
- 71 External connection
- 65 incoming
- 65 outgoing
- 12 External seizure
- 12 at combi-device connection
- 11 spontaneous
- 11 spontaneous with internal
- 11 switching
- 12 with "0"
- 12 with certain MSN
- 22 Fallback
- 66 Fault
- 49 Fax
- 20 Follow me (diversion from)
- 71 Forwarding (internal)
- 45 Cycles (ringing cycles)
- 43 Programming
- 48 Free range
- 5 Function LED
- 4 Hash key
- 17 Having a caller identified
- 65 Incoming external connection
- 41 Input in the programming mode
- 66 Inspections in the event of malfunctions
- 62 Install driver software
- 39 Installing the configuration program
- 72 Interface
- 10 RS 232C
- 65 Internal
- 68 Internal call
- 43 Internal phone numbers
- 64 Internet
- 65 ISDN
- 7 access (S0)
- 8 bus
- 33 call forwarding
- 27 callback on busy
- 9 connecting cable
- 52 hold
- 17 malicious call tracing
- 23 parking (replugging on the bus)
- 8 sockets
- 8 terminals
- 31 transmitting the phone number
- 5 Keys
- 13 Knocking
- 13 answer call
- 14 reject
- 14 Knocking prevention
- 13 Knocking tone
- 36 KOS (start cost menu)
- 22 Least Cost Routing (LCR)
- 5 Light emitting diodes (LED)
- 5 Busy LED (red)
- 5 Function LED (green)
- 35 Limit/Disconnect at limit
- 11 Line
- 3 List of contents
- 57 Loading new firmware
- 56 Local network code
- 28 Lock
- 28 Locking/unlocking the telephone
- 66 Malfunctions
- 17 Malicious call tracing
- 39 Minimum PC requirements
- 4 Modem
- 65 MSN (Multiple Subscriber Number)
- 8 Multi-equipment access
- 72 Multiple subscriber numbers (MSN)
- 9 quick entry
- 9 save
- 65 Music on Hold (MoH)
- 26 Muting
- 22 Network code
- 22 Network provider
- 22 Night service
- 53 programming
- 8 NTBA (NT) - network termination
- 65 Outgoing external connection
- 72 Parking
- 23 in the ISDN exchange
- 23 in the telephone system
- 7 PC interface
- 72 Phonebook
- 30 Dialling the phone number
- 29 Programming the phone number
- 20 Picking up a call
- 5 Pictograms
- 72 PIN (Personal Identity Number)
- 18 Box PIN
- 35 Cost PIN
- 55 System PIN
- 28 Telephone PIN
- 13 Post dialling
- 13 Post dialling numbers
- 66 Power failure
- 72 Power pack
- 9 connecting
- 8 Power supply
- 41 PRO (start programming mode)
- 59 Program components of software
- 72 Programming
- 39 with a PC
- 41 with a telephone
- 72 Programming mode
- 42 exit
- 41 start
- 48 Programming regional numbers
- 50 Programming short commands
- 4 Pulse dialling method
- 26 Refer back
- 26 in the room
- 73 Remote configuration - Remote service
- 40 Release
- 40 Remote service phone number
- 18 Remote control (switch box)
- 12 Reserving a line
- 68 Resetting the telecommunications system
- 42 Restoring old settings
- 42 Restoring the as-delivered state
- 22 Ringing assignment
- 68 Ringing rhythms
- 45 setting
- 69 Ringing tone
- 68 Rings
- 25 Room monitoring
- 10 RS 232C interface
- 65 S0 basic access
- 4 Safety Instructions
- 7 Scope of delivery
- 7 Selecting location
- 53 Send zero
- 49 Service ID
- 65 Services
- 62 Set up USB connection
- 45 Setting external calls
- 51 Setting list of callers
- 51 Setting the call list
- 52 Setting the flash time
- 29 Short dialling index
- 4 Signal key R (refer back)
- 59 Software overview
- 16 Special dialling tone
- 34 ISDN exchange
- 66 switching off
- 55 Standard PIN
- 18 Switch box
- 55 Box PIN
- 44 Phone number
- 73 System PIN
- 41 entering
- 55 programming
- 62 System requirements
- 61 TAPI interface
- 35 Tariff unit
- 70 Technical data
- 49 Telephone
- 10 Telephone line
- 28 Telephone PIN
- 73 Telephoning
- 12 Calling externally
- 12 Calling internally
- 65 Terminals
- 4 Analog
- 10 Connecting to external TAE sockets
- 8 Connecting to the telecommunications system
- 8 Flash time
- 8 Types
- 21 Three-party conference
- 31 Timer
- 73 TK-Suite
- 69 Tones
- 17 Tracing - identifying malicious callers
- 15 Transferring a call
- 15 Internal
- 11 Transmitting the phone number
- 31 Switching
- 11 Transmitting your phone number
- 61 TSP
- 62 USB connection
- 10 USB-interface
- 35 User factor
- 9 Wall mounting
- 9 Western plug