Malfunctions . AGFEO AC 14 WebPhonie

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Malfunctions . AGFEO AC 14 WebPhonie | Manualzz

Ringing assignments for external calls are: day service, night service and forwarding (internal).

You can switch over between day and night service at any time from any telephone.

Internal call forwarding – An incoming external call which is not answered within a certain time is forwarded. The terminals of the telecommunications system defined in the call forwarding then ring. The number of rings until forwarding is adjustable.

Switch box

You can call the switch box of your telecommunications system externally and for example switch the ringing assignment, set up a diversion or monitor a room with a post-dialled

* procedure.

You can reach the switch box externally by a multiple subscriber number (MSN) specially assigned to the switch box. The switch box is protected against unauthorised access by the box PIN.

Signal key R (refer back)

A key on the telephone which you have to press when you want to refer back to another subscriber during a call. The signal key must have the flash function, i.e. must be able to effect a short pause.

USB

U

niversal

S

erial

B

us is a serial interface with transmission rate up to 12 Mbit/s. A USB connection can serve several items of equipment simultaneously. These can be added or removed during the current opreation.

If something goes wrong

Inspections

- In the case of malfunctions in the telecommunications system, please check the system is being operated correctly as described in the operating instructions.

- Check that the connections of the terminals and the telecommunications system are correctly plugged in.

- If you cannot eliminate a fault, your dealer will be glad to help.

N. B.! You can only use the ISDN features of your

AGFEO ISDN telecommunications system if your network operator provides these features.

Switching off the special dialling tone

You hear the special dialling tone when you lift your telephone’s handset.

You hear the special dialling tone when do not disturb, automatic dialling or a diversion are active.

h * S O N q

Lift handset

Special dialling tone

(deactivate functions)

Acknowledgement tone

You can deactivate all functions which initiate a special dialling tone with the

*

procedure.

ª

Replace handset

Power failure

You cannot dial internally or externally during a power failure.

When power supply is recovered:

- the telecommunications system works again with the previously configured program. All the settings made by the programming mode or the

PC program are retained providing the programming mode was properly terminated.

A - 2 Appendix

- callbacks are deleted

- the connections parked in the telecommunications system are deleted

- the connection cost totals and connection data records are saved.

Behaviour in the event of faults

Fault

Programming of telecommunications system unclear

Possible causes

No dialling tone on Power failure lifting the handset

Defective terminal

Defective installation

Remedy

Reset the telecommunications system

Reset the telecommunications system to the as-delivered state and reprogram

Check mains connection, fuses

Check terminal at another connection

Check the terminals in the socket and on the telecommunications system

Switch off do not disturb No internal calls are received

No external calls are received

Do not disturb switched on

(special dialling tone)

Diversion to another telephone (internal/external)

(special dialling tone)

Wrong MSN entered

MSN – internal subscriber assignment missing

Do not disturb switched on

(special dialling tone)

Diversion to another telephone (internal/external)

(special dialling tone)

Switch off diversion

Enter right MSN, delete all if necessary

Assign internal subscriber to the MSN

(ringing assignment)

Switch off do not disturb

Switch off diversion

ISDN call forwarding is active Deactivate ISDN call forwarding

No outgoing external No authorisation connection possible programmed

Cost limit reached

Check authorisation, access to ISDN network, assignment of barred numbers

Transfer of external The refer back key r on the call (refer back) not telephone is set as an earth possible key

Inform system administrator

Set the telephone to DTMF (tone dialling) and the refer back key to flash

A

Incorrect flash time Set the flash time on the telephone or on the telecommunications system for the terminal connection concerned

Appendix A - 3

Resetting the telecommunications system

You can return the programming of the telecommunications system to a defined condition by resetting. This may be necessary when unclear settings are to be reset or the telecommunications system is to be reprogrammed.

After the reset, the telecommunications system operates again with the previously configured program. All the settings made by the programming mode or the PC program are retained providing the programming mode was terminated properly.

Attention! The following are deleted when the telecommunications system is reset:

- all existing internal and external connections

- remote configuration

- internal callbacks

- ISDN callback on busy

- Line reservations

Hardware reset

– Pull the power pack from the socket of the 230 V mains and plug it back in.

Software reset

– Run the following procedure

Software reset

Start programming mode: h

*PRO

PRO

h * R E S ª

Lift handset

RES

et the telecommunications system

(system PIN)

Replace handset

Rings

External call

Rhythm 0 (standard)

Rhythm 1

Rhythm 2

Rhythm 3

Rhythm 4

Internal call

Reserving a line

q

ª

All ringing rhythms for incoming external calls start with an initial ringing of

500 ms. This is followed by a 2 s pause. This is for technical reasons to transmit the caller’s phone number (CLIP). It is then possible to distinguish calls under different phone numbers of the telecommunications system (see diagram).

{{{{{{{{{{||||||||||||||||||||||||||||||||||||||{{{{{{{{{{||||||||||||||||||||||||||||||

An external subscriber calls

{{{{{{{{||{{||||||||||||||||||||||||||||||||||||{{{{{{{{||{{||||||||||||||||||||||||||||

. . .

. . .

{{{{{{{{||{{||{{||||||||||||||||||||||||||||||||{{{{{{{{||{{||{{||||||||||||||||||||||||

. . .

{{{{{{{{||{{||{{||{{||||||||||||||||||||||||||||{{{{{{{{||{{||{{||{{||||||||||||||||||||

. . .

{{{{{{{{||{{||{{||{{||{{||||||||||||||||||||||||{{{{{{{{||{{||{{||{{||{{||||||||||||||||

. . .

{{{{||||||||||||||||||{{{{||||||||||||||||||{{{{||||||||||||||||||{{{{||||||||||||||||||

. . .

An internal subscriber calls

{{{{||||{{{{||||{{{{||||{{{{||||{{{{

Explanation:

{{{{{{{{{{||||||||||

. . .

Ring pause continued

The rings may deviate depending on the terminal used.

A - 4 Appendix

Tones

Dialling tone

- internal

- external

{{||{{||{{||||||||||||{{||{{||{{||||||||||||{{||{{||{{||||||||||||{{||{{||{{|||||||||||| signals that you can dial after lifting the handset

. .

.

{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{ .

. .

.

continuous tone which you hear when you have seized a line after dialling “0”

Ringing tone

- internal

- external

Busy tone

Special dialling tones

- Programming tone

- Lock tone

Knocking tone

Acknowledgement tone

{{{{||||||||||||||||||{{{{||||||||||||||||||{{{{||||||||||||||||||{{{{||||||||||||||||||

The internal subscriber is called

. . .

{{{{||||||||||||||||{{{{||||||||||||||||{{{{||||||||||||||||{{{{||||||||||||||||{{{{||||

The external subscriber is called

. . .

{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||

The dialled internal or external subscriber is busy

. . .

||{}||{}||{}{{}{}{}{}{||||{}||{}||{}{{}{}{}{}{||||{}||{}||{}{{}{}{}{}{||||{}||{}||{}{{}{

. . .

Signals, after lifting the handset, that you can dial but do not disturb, automatic dialling or a diversion is switched on

{{|||||||||||||||{{|||||||||||||||{{|||||||||||||||{{|||||||||||||||{{|||||||||||||||

. .

.

Signals, after lifting the handset, that you cannot dial, the programming mode or the cost menu are switched on

{{|{{||||||||||||||||||||||||||||{{|{{||||||||||||||||||||||||||||{{|{{|||||||||||||||

Signals, after lifting the handset, that the telephone is locked.

. .

.

{{||||{{||||||||||||||||||||||||||||||||||||||||||||||||||||||{{||||{{|

. .

Signals an external call in your conversation after 10 s

{{{{

Input accepted

Error tone

Explanation:

{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||||{{||

Operating error/input rejected

. . .

A

{{{{{{{{{{||||||||||

. . .

tone pause continued

Appendix A - 5

Technical data

Housing dimensions

Weight

Ambient temperature

- operation/storage

Humidity

Main connection

- power consumption at

U rated

= 230 V and full load

- length of the connecting cable

- power pack (type)

S0 access

- connection

- length IAE cable

Analog terminals

- range

- connection

- dialling method

- refer back key

- Modem operation

PC interface

- range

- connection

- length of the PC cable

USB interface

- length of the USB cable

Data backup during power failure

Music on Hold (MoH)

15.4 x 21.5 x 4.6 (width x height x depth) in cm

980 g including power pack

5 °C to 40 °C/-25 °C to +70 °C max. 70% (no condensation)

230 VAC, +10%/-10%, 50 Hz

I rated

2 m

= 40 mA (9 VA)

TST 433238

Multi-equipment access, Euro ISDN by Western socket RJ45 and enclosed

IAE connecting cable IAE8/IAE8

1.5 m

4 a/b terminals (telephone, answering machine, fax, modem

2 x 50 ohms (ø 0.6 mm, 800 m) symmetrical, 2-wire via TASE connections without coding F or N or via screw terminals, plug-in

Pulse dialling or DTMF

Flash (50 to 200 ms) transmission speed up to 56600bps, can be reduced if necessary to 33600 bps by transmission path and lines similar to RS 232C

3 m, +/-5 V

9-pole D-Sub socket

2m

Universal Serial Bus

3 m unlimited internal, 1 melodie

A - 6 Appendix

Key words

A

CTI - Computer-assisted calling C - 3

Acknowledgement tone

Analog terminals

Answering calls

Picking up a call

Assigning the barred numbers

Asterisk key

Authorisation

access to the ISDN network

defining

B

B-channel. See Line

Barred numbers

assigning

programming

Barred range

Basic factor

Box PIN

programming

Brokerage

Setting a variant

Busy LED

Busy on busy

Busy tone

A - 5

I - 4, S - 2

O - 3

O - 11

P - 8, P - 11

I - 4, O - 3

O - 3

P - 8

P - 9

O - 6

P - 11

P - 10

O - 3

O - 25

O - 8, P - 17, A - 2

P - 18

O - 16

P - 14

I - 5, S - 1

O - 7

A - 5

D

Data transmission

Day service

programming

switching on

Defining ringing assignment

Dialling method

Dialling tone

Direct call

Display charges for the last call

Diversion

activating (switching on) deactivating (switching off)

via the ISDN exchange via the telephone system

Diversion from

Do not disturb

I - 4

P - 5

O - 12

P - 5

I - 4, S - 2, A - 1

A - 5

O - 18

O - 28

O - 23

O - 24

O - 24

O - 23

O - 23

O - 10

O - 18

DT network

DTMF post-dialling

C - 6, A - 1

O - 3

Dual tone multi-frequency dialling method (DTMF)I -

4, A - 1

Durchrufen von unterwegs O - 9

E

C

Callback

internal on busy

Calling an internal subscriber

Calling external subscribers

Callthrough one the move

Charge pulses

Clearing the memory

CLIP function, set options

O - 5, O - 16

O - 17

O - 17

O - 2

O - 2

O - 9

O - 25

P - 4

P - 16

Combi-device

Combi-device connection

Communication of the charge pulses

P - 11

O - 2

O - 25

Communication through PC

Conference

C - 1

O - 11

Connecting the PC P - 1

Connecting the telecommunications system S - 3

Connection assignment S - 4

PC cable

Connection costs

Connection ID

Connection panel

Cost PIN

P - 1

O - 1, O - 2, O - 25

O - 14

S - 1

opening and closing

Connections to Internet or other network

Cost menu

S - 4

C - 6

O - 25

O - 25

END (exit programming mode)

Entering terminal types

Entering the code

Entering the limit

Error tone

ESC (old settings)

External

External call

External connection

incoming outgoing

External seizure at combi-device connection

spontaneous spontaneous with internal switching

with "0" with certain MSN

F

Fallback

Fault

Fax

Follow me (diversion from)

Forwarding (internal)

Cycles (ringing cycles)

Programming

Key words

P - 4

P - 11

P - 18

O - 26, P - 12

A - 5

P - 4

A - 1

A - 4

A - 1

A - 1

O - 2, A - 1

O - 2

O - 1

O - 1

O - 1

O - 2

O - 2

O - 12

A - 2

P - 11.

O - 10

P - 7

P - 5

K - 1

K

Free range

Function LED

H

I

Hash key

Having a caller identified

P - 10

I - 5, S - 1

I - 4

O - 7

Incoming external connection

Input in the programming mode

Inspections in the event of malfunctions

Install driver software

Installing the configuration program

Interface

RS 232C

Internal

Internal call

Internal phone numbers

Internet

ISDN

access (S0)

bus

call forwarding

callback on busy

connecting cable

hold

malicious call tracing

parking (replugging on the bus)

sockets terminals

transmitting the phone number

A - 1

P - 3

A - 2

C - 4

P - 1

S - 1, S - 2

S - 2

O - 23

O - 17

S - 3

P - 14

O - 7

O - 13

S - 4

A - 1

A - 4

P - 5

C - 6

A - 1

S - 2

S - 2

O - 21

K

Keys

Knocking answer call

reject

Knocking prevention

Knocking tone

KOS (start cost menu)

L

Least Cost Routing (LCR)

Light emitting diodes (LED)

Busy LED (red)

Function LED (green)

Limit/Disconnect at limit

Line

List of contents

Loading new firmware

Local network code

Lock

Locking/unlocking the telephone

I - 5

O - 3

O - 3

O - 4

O - 4

O - 3, A - 5

O - 26

O - 12

I - 5

I - 5

I - 5

O - 25

O - 1, A - 1

I - 3

P - 19

P - 18

O - 18

O - 18

K - 2

M

Malfunctions

Malicious call tracing

Minimum PC requirements

Modem

MSN (Multiple Subscriber Number)

Multi-equipment access

Multiple subscriber numbers (MSN)

quick entry save

Music on Hold (MoH)

Muting

N

Network code

Network provider

Night service

programming

NTBA (NT) – network termination

O

Outgoing external connection

P

Parking

in the ISDN exchange in the telephone system

PC interface

Phonebook

Dialling the phone number

Programming the phone number

Picking up a call

Pictograms

PIN (Personal Identity Number)

Box PIN

Cost PIN

System PIN

Telephone PIN

Post dialling

Post dialling numbers

Power failure

Power pack connecting

Power pack connecting

Power

connecting

Power supply

PRO (start programming mode)

Program components of software

Programming

with a PC

with a telephone

Programming mode

A - 2

O - 7

P - 1

I - 4, P - 11

A - 1

S - 2

S - 3

S - 3, P - 5

A - 1

O - 16

O - 12

O - 12

O - 12

P - 15

S - 2

A - 1

O - 13

O - 13

S - 1, S - 4

O - 20

O - 19

O - 10

I - 5

O - 8

O - 25

P - 17

O - 18

O - 3

O - 3

A - 2

S - 3

S - 2

P - 3

C - 1

P - 1

P - 3

Key words

exit

start

Programming regional numbers

Programming short commands

Pulse dialling method

R

P - 4

P - 3

P - 10

P - 12

I - 4, A - 1

Refer back in the room

Remote configuration – Remote service

Release

Remote service phone number

O - 16

O - 16

P - 2

P - 2

Remote control (switch box)

Reserving a line

O - 8

O - 2, A - 4

Resetting the telecommunications system

Restoring old settings

A - 4

P - 4

Restoring the as-delivered state

Ringing assignment

Ringing rhythms

setting

Ringing tone

Rings

Room monitoring

RS 232C interface

P - 4

O - 12, A - 1

A - 4

P - 7

A - 5

A - 4

O - 15

S - 4

S

S0 basic access

Safety Instructions

Scope of delivery

Selecting location

Send zero

Service ID

Services

Set up USB connection

Setting external calls

Setting list of callers

Setting the call list

Setting the flash time

Short dialling index

Signal key R (refer back)

Software overview

Special dialling tone

ISDN exchange

switching off

Standard PIN

Switch box

Box PIN

Phone number

System PIN

entering

programming

System requirements

A - 1

I - 4

S - 1

S - 1

P - 15

P - 11

A - 1

C - 4

P - 7

P - 13

P - 13

P - 14

O - 19

I - 4, A - 2

C - 1

O - 6, O - 10, O - 18, A - 5

O - 24

A - 2

P - 17

O - 8, P - 6, A - 2

P - 17, A - 2

P - 6

P - 3, P - 17

P - 17

C - 4

T

TAPI interface

Tariff unit

Technical data

Telephone

Telephone line

Telephone PIN

Telephoning

Calling externally

C - 3

O - 25

A - 6

P - 11

S - 4

O - 18

Calling internally

Terminals

Analog

Connecting to external TAE sockets

O - 2

O - 2

A - 1

I - 4

S - 4

Connecting to the telecommunications systemS -

2

Flash time

Types

S - 2, P - 14

S - 2, P - 11

Three-party conference

Timer

TK-Suite

Tones

Tracing – identifying malicious callers

Transferring a call

Internal

Transmitting the phone number

O - 11

O - 21

C - 1

A - 5

O - 7

O - 5

O - 5

O - 1, O - 2

Switching O - 21

Transmitting your phone numberO - 1, O - 2, O - 21

TSP C - 3

U

USB connection

USB-interface

User factor

W

Wall mounting

Western plug

C - 4

S - 4

O - 25

S - 3

S - 3

K

Key words

K - 3

Copyright

Copyright 2004 AGFEO GmbH & Co. KG

Gaswerkstr. 8

D-33647 Bielefeld

We reserve all rights to this documentation; this applies especially in the event of a patent award or registered utility.

The documentation may not be changed or translated manually or in any other way into any

Technical modifications

The AGFEO GmbH & Co. KG reserves the right to change representations and data in this documentation in the interests of technical progress without prior notice.

language or computer language of any form by any means neither wholly nor in part without our express permission. This applies for electronic, mechanical, optical, chemical and all other media.

Trade marks and names used in this documentation are subject to the rights of the companies concerned.

This documentation has been prepared with the utmost care and is revised regularly. Despite all our care, however, technical inaccuracies and typographical errors cannot be totally ruled out.

All errors which become known to us will be corrected in new editions. We are grateful for any hints at errors in this documentation.

You can only use the numerous ISDN features of your AGFEO ISDN telecommunications system if your network operator offers them.

K - 4

K - 5

K

This device meets the requirements of the EU directives:

91/263/EWG Telecommunications Equipment

73/23/EWG

89/336/EWG

Low voltage equipment

Electromagnetic compatibility

Your telephone carries the CE mark of approval.

Ident. No. 1538477

Subject to modifications.

Printed in Germany

0055

Der Umwelt zuliebI - 100% Altpapier

AGFEO

GmbH & Co. KG

Gaswerkstr. 8

D-33647 Bielefeld

Internet: http://www.agfeo.de

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Key Features

  • ISDN TK-System for crystal-clear voice calls
  • Lightning-fast internet connectivity
  • Easy-to-use interface and intuitive controls
  • Multiple Subscriber Numbers (MSN)
  • Ringing assignments (day, night, internal call forwarding service)
  • Authorisations (external authorisation, external access, regional range, barred range)
  • Types of terminals

Related manuals

Frequently Answers and Questions

What is the AC 14 WebPhonie?
The AC 14 WebPhonie is a telecommunications system that offers a wide range of features and capabilities, including ISDN TK-System for crystal-clear voice calls, lightning-fast internet connectivity, and much more.
What are the key features of the AC 14 WebPhonie?
The key features of the AC 14 WebPhonie include ISDN TK-System for crystal-clear voice calls, lightning-fast internet connectivity, easy-to-use interface and intuitive controls, Multiple Subscriber Numbers (MSN), Ringing assignments (day, night, internal call forwarding service), Authorisations (external authorisation, external access, regional range, barred range), and Types of terminals.
How do I use the AC 14 WebPhonie?
The AC 14 WebPhonie is easy to use, with a user-friendly interface and intuitive controls. Simply connect your phone and internet connection, and you're ready to go.
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