When Problems Occur. Panasonic DA-PC700, All in One Printer DA-PC700

15.1

When Problems Occur

Check the conditions of the printer again before treating it as a breakdown.

If messages are displayed, carry out treatment accordingly.

If the print quality is poor, proceed to "15.2 When the Print Quality is Poor" to carry out the appropriate treatment.

• This printer uses precision parts and high voltage.

Never open or remove machine covers that are secured with screws unless specifically instructed in the Operating Instructions (For Copier). A high voltage component can cause a shock hazard.

• Do not try to alter the machine configuration, or modify any parts. An unauthorized modification can cause smoke or fire.

Condition

No power.

Cannot print.

Cause

Are the printer breaker switch and power switch turned on?

Is the power cord securely connected?

Is the power voltage suitable?

Is the machine offline or in the setting mode of the Tools Mode screen?

Is there any message being shown on the display?

Treatment

Turn on the printer breaker switch and power switch.

Turn off the power switch and check that the power cord is plugged in properly.

Then turn on the power switch.

Check that the power source is

120V, 15A; or 220-240 V, 7 A.

Check that the power capacity matches the specified printer highest consumption power:

1.35 kW (120 V model)

1.20 kW (220-240 V model).

Treat according to the displayed condition:

• "Offline"

Select

Online

from the

Print

Mode

screen (

Menu

screen

>

Print Mode)

.

• Others

Exit the

Tools Mode

screen.

"Chapter 3 Useful

Operations";

"Chapter 13 Configuring by the Tools Mode Screen"

Treat according to the message displayed.

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15.1 When Problems Occur

Condition

Cannot print .

Cause

Is the interface cable securely connected?

Is the interface card activated?

When the printer and the host computers are connected by a parallel interface cable, the host computer is not responding to bidirectional communication.

Is the operating environment of the host computer correctly set?

Is the memory capacity enough?

Printing is done on a paper size different from the one specified in the printing instruction.

Is a different paper size being set?

Cannot print although paper size has been set and printing instruction sent. The following message is also printed in the print history report:

"APS Disabled (APS OFF or Machine Malfunction)".

1. Is

Tools Mode

>

Common

Settings

>

System Setup

>

Print

Mode:Forced Print

set to

No

(Cancel Print)

?

2. Are all the trays in

Tools

Mode>Common Settings

>

Paper Tray Attributes

>

Trays

for APS/ATS

set to

Disable

?

Treatment

Turn the switch off and check the interface cable connection.

Check the port status of the interface.

"Chapter 13 Configuring by the Tools Mode Screen"

By default, the bidirectional communication setting of the printer is set to ON. If the host computer is not responding to bidirectional communication, printing cannot be done. In this case, turn the bidirectional communication setting to OFF from the printer control panel and then print again.

"Chapter 13 Configuring by the Tools Mode Screen"

Check the operating environment of the host computer such as the printer driver.

Contact your authorized Panasonic representative to install additional memory.

When the memory capacity is not enough, the printer will disable the interface automatically and reboot.

Replace with the correct paper size and print again.

Operating Instructions (For

Copier)

Set

Print Mode:Forced Print

to

Yes (Change Size).

Once this is done, the paper tray with the closest paper size to the specified size will be selected for printing if there is no such size in the selected paper tray.

Set the paper tray to be used for

APS (Auto Paper Selection) to

Enable

.

"Chapter 13 Configuring by the Tools Mode Screen"

209

15

15.1 When Problems Occur

Condition

When printing color document, lines might not be printed.

No printing is sent but display shows "Printing".

Cause

Is the line set to the finest width?

Is the power of the host computer turned on after the printer has been turned on?

Treatment

From the "Graphics" tab of the printer properties dialog box, select

Raster

for

Graphics Mode

. Or from the application program, select a thicker width for the line or darken the color.

Press the

Job Status Stop

button to display the Job Status

Check screen. Select jobs with the

"Printing" status. Then select

Stop

on the screen and press the

Clear

C

button on the control panel.

Check that the power of the host device is switched on.

Poor print quality.

There might be an image error.

Paper cannot be output.

The paper tray is stuck.

Error code 086-701 or 086-

705 is displayed.

Data is left in the machine.

Has the cover been opened and the power switched off during printing?

Has the Memory Changes setting been changed at the Tools Mode screen?

"15.2 When the Print

Quality is Poor"

Stop printing or force the remaining data to be output.

"3.3 Cancelling Printing

from Printer";

"3.4 Forced Outputting"

Switch off the power without forcefully moving the paper tray.

After a few seconds, switch it on.

Check that the printer is in the state to receive data and then push in/pull out paper tray.

Press the

Job Status Stop

button.

210

15.1 When Problems Occur

Condition

Output without stapling/ punching despite stapling/ punching instructions from the client.

After paper of the wrong sizes in the paper tray have been replaced with the correct one, any printing specified to be output from the tray will result in paper jam. Or the message "Put in

XX-sized paper" is displayed.

Cause

Has stapling instructions been issued to just 1 page of paper.

Have the paper size been specified by the Tools Mode screen?

Treatment

Is the paper in the paper tray of the same size and orientation as that specified at the client?

When issuing double stapling

(left/right/top) instruction to B5/

A4/8.5 x 11" paper, the print job might be output without stapling/ punching. When this happens, change the paper to a different orientation and from the Tools

Mode screen, change the paper size.

Has stapling/punching instructions been issued to documents of mixed sizes?

Documents of mixed sizes cannot be stapled/punched.

Has stapling instructions been issued to more than 50 pages of paper?

Only 2-50 pages of paper can be stapled.

When paper of a different size have been set in the paper tray, always specify the paper size by the Tools

Mode screen.

Operating Instructions (For

Copier)

When printing has not been correctly processed, the information will be saved in Job History Report.

When printing has not been processed, make use of the Job History feature to check the print processing condition. Print data that cannot be correctly processed might be discarded.

"12.2 How to Print Report/List" for details on how to print the Job History.

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