Troubleshooting. Petsafe In-Ground Fence System

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I have an inconsistent signal.

Troubleshooting

Receiver Collar is not beeping or correcting.

The Receiver Collar is beeping, but the pet is not responding to the Static

Correction.

The Receiver Collar has to be held on top of the Boundary Wire to activate.

The Receiver Collar activates inside the house.

The Power and Loop Indicator Lights are off.

The Power Light is on, the Loop

Indicator Light is off, and the Fence

Transmitter loop alarm is sounding.

• Check battery to make sure it is installed properly.

• Check that both lights are lit on the Fence Transmitter. If not, perform the “Short L oop Test”.

• Make sure the Static Correction Level is set at 2 or above.

• Test the Receiver Collar with the Test Light.

• If the Test Light fl ashes, check the fi t of the Receiver Collar.

• Trim your pet’s fur where the Contact Points touch the neck and/or switch to the longer Contact Points.

• Increase the Static Correction Level.

• Repeat training steps to reinforce training.

• Replace battery.

• Adjust Boundary Width Control knob clockwise to increase the distance from the Boundary Wire that the Receiver Collar activates. You can also adjust the Boundary Control Switch to another setting.

• If using a Double Loop, make sure Boundary Wires are separated 3 to 5 feet.

• If the Receiver Collar still has to be held on top of the Boundary Wire, perform the “Short Loop Test.”

• Turn the Boundary Width Control knob counterclockwise to decrease the distance from the Boundary Wire that the Receiver Collar activates.

• Make sure the Boundary Wire is not running too close to the house. The signal can transmit through the walls of your house.

• Make sure Boundary Wires are twisted from Boundary to the Fence

Transmitter.

• Make sure Fence Transmitter is at least 3 feet from large metal objects or appliances.

• Make sure all Boundary Wire turns are gradual.

• Make sure the Boundary Wire is not running parallel to and within 5 feet of electrical wires, neighboring containment systems, telephone wires, television or antenna cables, or satellite dishes.

• If a neighboring containment system may be causing an inconsistent signal, contact the Customer Care Center at 1-800-732-2677 to see if a different frequency system will help your situation.

• Check that the Power Adapter is plugged into the Fence Transmitter.

• Try plugging into another 120-volt outlet.

• If the lights still do not come on, the Fence Transmitter and/or Power

Adapter needs to be replaced. Contact the Customer Care Center at

1-800-732-2677.

• Make sure both ends of the Boundary Wire are plugged into Boundary

Wire Terminals and that ½ inch of the insulation is stripped so that the copper wire is exposed.

• Perform the “Short Loop Test” to determine if the Fence Transmitter needs to be replaced or if the Boundary Wire is broken.

• If the Fence Transmitter is functioning properly, you have a break in your

Boundary Wire. See the “Locating a Break in the Wire” section in this guide.

1-800-732-2677 (US), 1-800-457-3911 (Canada)