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Troubleshooting
Before returning your TV to your retailer or calling service personnel, please check the following chart for a possible cause of the problem you are experiencing. A minor adjustment on your part may eliminate the problem and restore your
TV reception.
Problem
TV will not turn on
No picture
No sound, picture OK
Poor sound, picture OK
Poor picture, sound OK
Poor reception of broadcast channels
No UHF, VHF OK
Black box appears on the screen
Cannot select a certain channel
Multiple images (ghosts)
Poor color or no color
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Checks and Adjustments
Make sure the power cord is plugged in, and then press POWER .
The remote control batteries may be dead. Replace the batteries.
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Check the antenna/cable connections.
This TV will not accept or display 480p, 720p, or 1080i signals. If you are using a DVD player or high-definition set-top box, make sure it is in
480i (interlaced) mode. See notes on page 9.
The sound may be muted. Press VOLUME y or z .
The station may have broadcast difficulties. Try another channel.
Make sure the MTS feature is set correctly (see page 28).
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The station may have broadcast difficulties. Try another channel.
An appliance near the TV may be causing interference. Move or turn off the appliance.
Check the antenna/cable connections.
The station may have broadcast difficulties.Try another channel.
An appliance near the TV may be causing interference. Move or turn off the appliance.
Adjust the PICTURE menu.
This TV will not accept or display 480p, 720p, or 1080i signals. If you are using a DVD player or high-definition set-top box, make sure it is in
480i (interlaced) mode. See notes on page 9.
The station may have broadcast difficulties. Try another channel.
Check the antenna connections.
If using a VCR, make sure the TV/VCR button is set correctly.
Make sure the TV/CABLE function is set to the mode that corresponds to the signal source type (cable company or outside antenna).
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The Closed Caption Text feature (T1, T2, T3, or T4) may be on.
Set the Closed Caption feature to OFF.
The channel may be blocked by the BLOCK CHANNEL function.
Unblock the channel.
The channel may have been erased from the channel memory by the
ADD/ERASE function. Reprogram the channel into channel memory or use the Channel Numbers to select the channel.
The station may have broadcast difficulties. Try another channel.
Antenna reception may be poor. Use a highly directional outdoor antenna.
The station may have broadcast difficulties. Try another channel.
An appliance near the TV may be causing interference. Move or turn off the appliance.
Adjust the TINT and/or COLOR in the Picture menu.
If you change the direction of the TV while the TV is on, the picture may suffer from color shading. Turn off the TV and allow it to cool for about 30 minutes; then turn it on again.
Make sure the MTS feature is set correctly (see page 28).
No stereo or SAP sound from an MTS broadcast
The remote control does not operate
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Make sure the TV/CABLE/VCR switch is set correctly.
There may be an obstruction between the remote control and the TV.
Remove the obstruction and retry the remote control.
The remote control batteries may be dead. Replace the batteries.
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