Configuring UNIVERGE UM8500 for the integration. Mitel 8500

To test the TAPI service provider

1

If the Cisco Unity-CM TSP dialog box is already displayed, skip to step 7 .

Otherwise, continue with step 2.

2 On the messaging system server, log on to Windows as an administrator.

3 On the Windows taskbar, click Start > Control Panel .

4 Double-click

Phone and Modem Options

. The Phone and Modem

Options dialog box appears.

5 Click the

Advanced

tab.

6 Click Cisco Unity-CM TSP , and click Configure . The Cisco Unity-CM TSP dialog box appears.

7 Click Test

, and the settings specified in step 4 of the procedure “ To configure the TAPI service provider ” on page 37 are checked against the current settings

in Cisco CallManager Administrator.

If the test succeeds, a message box displays the message “Test completed successfully.” If the test fails, one of the error messages shown in the following table appears. Troubleshoot the problems as described in the “Comments”

column, then repeat this step until the test is successful. Continue with step 8

.

Error message

Pinging CallManager server

<IP address> failed. Make sure the IP address is valid, the server is running, and the network connection is working.

The voice device named <device name> does not respond to registration requests. Ensure that the device is created in the

CallManager database and that the device name prefix is correct.

Could not connect to the

CallManager. Verify that all Cisco services are started on the

CallManager server.

Comments

No computers on the network have the IP address that specified in

“Primary CallManager IP address.” Confirm that this address is valid. If the value is correct, or if the problem persists after the value is changed, troubleshoot the problem as a network connectivity problem.

Confirm that the values in CallManager Device List

, see step 4

of the

procedure “ To configure the TAPI service provider ” on page 37, matches

the names of the uOne or voice mail ports created, see “ To add uOne ports to CallManager version 3.05

” on page 32 or “

To add voice mail ports to CallManager version 3.2 and later ” on page 34. If not, change the

Device name prefix of the names of the ports, as necessary.

The IP address specified in Primary CallManager IP address is a valid address, but CallManager services are not running on that computer, possibly because CallManager is not installed on the server with that IP address. Confirm that this address is correct and that the CallManager services are running.

8 Click OK to close the Cisco Unity-CM TSP dialog box. The following message appears:

This computer needs to be rebooted to update the wave driver.

9 Click

OK

.

10 click

Close

to close the Phone and Modem Options dialog box.

11 Shut down and restart the messaging system server.

38 UNIVERGE UM8500 I NTEGRATION G UIDE