Programming the phone system. Mitel 8500

Integration description

How the integration works

SV7000/SV7000MPS IP Protims integration uses a network connection to connect messaging system server with the phone system. Each voice messaging port emulates an IP-VPS extension. The communication between the parties is facilitated by a series of Voice over IP (VOIP) protocols, such as DRS, Protims, RTP,

H245, Voice control, used for call signaling and voice streaming, some of them being NEC proprietary protocols.

Integration features

The SV7000/SV7000MPS IP Protims integration with UNIVERGE UM8500 provides the following features:

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Call forward to personal greeting. When an incoming call is routed to an unanswered or busy extension, the call is forwarded to the subscriber’s voice mail. The caller then hears the subscriber’s personal greeting and can leave a message.

Caller ID. UM8500 receives caller ID information from the phone system.

This information displays in the message’s subject line in Microsoft Office

Outlook

®

or other desktop messaging application.

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Easy message access. A subscriber can retrieve messages without entering an ID. UM8500 identifies a subscriber based on the extension from which the call originated. A password might be required.

Identified subscriber messaging. UM8500 automatically identifies a subscriber who leaves a message during a forwarded internal call based on the extension from which the call originated.

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Message waiting indication (MWI). When a message is waiting for a subscriber, UM8500 notifies the phone system to activate the message waiting indicator on the subscriber’s extension.

NEC UNIVERGE SV7000/SV7000MPS

WITH

IP P

ROTIMS 193