Installing and starting the OAI service. Mitel 8500

Leave all other parameters not listed above at their default values.

7 In the navigation pane of the configuration file, expand VMSystem1 node.

Set the following parameters to configure the VMSystem1 node:

Host. Enter the IP address of the monitored UNIVERGE UM8500 server. This will be the same IP address entered previously in the configuration ini file.

The default value is just an example.

PortRange. Enter the port or range of ports for the PBX tenant hosting the voice mail ports. Ports can be set by entering a single port number, for example xxxx ; a range of numbers, for example xxxx-xxxx ; or a combination or both, for example xxxx-xxxx,x . The default ports are just an example.

Tenant. Enter the PBX tenant number where the voice mail ports are set.

The default value is 1.

Leave all other parameters not listed above at their default values.

8 Click

File > Save

to save the XML configuration file.

9 Install the OAI service and test the integration.

See “ Installing and starting the OAI service ” on page 210 .

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OAI 209

Installing and starting the

OAI service

After saving the configuration file, install the OAI service then test the service to ensure a successful integration.

To install the OAI Service

1 On the OAIGear page, click the

Install Service

icon, or from the Service menu, click Install Service .

2 On the AV OAI Voice Mail Integration Server - Install Service dialog box, select the This account option.

3 Enter the domain Administrator name, type and confirm the domain

Administrator password for the domain, then click OK .

NOTE

It is recommended that the same domain administrator account that was used to install the UNIVERGE UM8500 software is entered. The Administrator name might need to be prefaced with the domain. For example, <domain name>\Administrator.

You can also choose to install the OAI Service under a Local

System account, or even a different domain account, but this can cause difficulties when troubleshooting any subsequent integration problems.

4 Click

Start > All Programs > Administrative Tools > Services

.

The Services MMC snap-in appears.

5 In the details pane, confirm that the AV OAI Integration Server service is listed.

6 Right-click

AV OAI Integration Server

, then click

Properties

.

7 On the General tab, ensure that the Startup type is

Automatic

.

8 Click the Recovery tab, then do the following:

■

Confirm that Restart the Service is selected for each failure attempt.

Enter 1 in the Restart service after field.

■

9 Click

OK

to exit the AV OAI Voice Mail Integration Server Properties dialog box.

10 Start the OAI Integration server using either of the following methods:

■

■

In the

Services MMC snap-in

, right-click

AV OAI Integration

Server , then click Start , or

Right-click

AV OAI Server

in the notification area, and then click

Start service

.

The icon changes from stop to start.

Testing the OAI integration

After installing the service and setting up the parameters, test the integration to ensure that it works correctly.

To test the OAI Integration Server

1 Place a direct call to the voice mail pilot number and confirm that is answering. Use a voice mail subscriber extension with a valid phone extension to place a call to the voice mail pilot number. You should hear:

“Please Enter Your Password.”

2 Leave a voice message for a test user that has an actual phone extension.

■

Confirm that the message indicator for the extension is on. This verifies that the MWI section of the configuration file was set properly.

210 UNIVERGE UM8500 I NTEGRATION G UIDE

■

If the Message Count field in the MWI-OAI node of the configuration file was set to True, confirm that the message count is listed.

3 Retrieve the voice message and confirm that the message waiting indicator turns off and the phone display clears.

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WITH

OAI 211

212 UNIVERGE UM8500 I NTEGRATION G UIDE