Programming the phone system. Mitel 8500

Integration description

The UNIVERGE UM8500 unified messaging solution can use the Open

Application Interface (OAI) to integrate with the NEC UNIVERGE SV7000 or

SV7000 MPS phone systems. The OAI integration is established over a TCP/IP link between the messaging system and the NEC phone system.

How the integration works

There are two basic types of OAI integrations:

●

●

OAI pure integration. This type of integration uses only the TCP/IP link to connect to the phone system. It has an OAI monitoring slot opened with the phone system and dispatches calls to enabled voice messaging systems. This type of OAI Integration provides the most efficient load balancing capability by dispatching new incoming calls from a monitored number or the voice mail pilot to free voice mail ports.

OAI UCD - LAN MCI integration. The OAI Integration server uses complementary Message Center Interface (MCI) integration capabilities through the TCP/IP interface. The complementary MCI integration feature of the OAI Integration server is not a genuine OAI integration. The integration does work in Common Channel Interoffice Signaling (CCIS) networked environments between multiple NEC phone systems when the remote phone systems do not have OAI or their software revision does not feature callforwarding information in the OAI layer. The MCI link is used as complementary integration support for situations where the OAI layer does not provide full integration, such as in older, legacy phone system environments.

Integration features

The UNIVERGE SV7000 OAI integration with UNIVERGE UM8500 provides the following features:

●

Call forward to personal greeting. When an incoming call is routed to an unanswered or busy extension, the call is forwarded to the subscriber’s voice mail. The caller then hears the subscriber’s personal greeting and can leave a message.

●

●

Caller ID. UM8500 receives caller ID information from the phone system, if available. This information is displayed in the message’s subject line in

Microsoft Office Outlook

®

or other desktop messaging application.

Easy message access. A subscriber can retrieve messages without entering an ID. UM8500 identifies a subscriber based on the extension from which the call originated. A password might be required.

●

●

●

Identified subscriber messaging. UM8500 automatically identifies a subscriber who leaves a message during a forwarded internal call based on the extension from which the call originated.

Message waiting indication (MWI). When a message is waiting for a subscriber, UM8500 notifies the phone system to activate the message waiting indicator on the subscriber’s extension, if it is equipped with one, or to activate a stutter dial tone.

Live Record. A subscriber can record a phone conversation by pressing the

Live Record button on the Dterm phone. The recording can be saved in the subscriber’s mailbox for later reference, or forwarded to another subscriber or group of subscribers.

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Programming the phone system

If programming options other than those supplied in the following procedures are used, the integration performance might be affected.

The steps used to program the phone system depends on the phone system being used.

NOTE

The following procedures are written on the assumption that you will use a Maintenance Administration Terminal (MAT) to program the phone system.

To set up the UNIVERGE SV7000

1 Use the following table to configure the phone system OAI settings for integration:

Cmd Sys Index Bit Value Sample Description

ASYD 1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2

ASYDL 1

RSVI

1

4

17

19

27

27

31

63

63

79

80

86

186

241

241

299

370

439

449

2

864

864

SVI 1650

SVI 1755

SVI 1760

4

0

5

4

6

2

6

7

6

2

6

0

2

3

2

0

0

3

5

0

4

1

1

1

0

0

1

1

0/1

0

1

0

1

1

1

0

1

1

1

1

1

1

1

1

1

59

15

20

00

00

06

C1

C1

00

04

93

61

0E

00

00

01

01

08

2B

11

11

1

1

1

Enable RCS Check from OAI

Enable switch while ringing

0 = Enable ETF, 1 = Disable

ETF

0 = Enable MCI, CCIS, ISDN,

MW, 1 = Disable MCI, CCIS,

ISDN, MW

0 = Enable OAI, 1 = Enable

OAI

CM Page (Name Display)

Enable Call Fwd detail in STS

SMFN

0 = External OAI, 1 =

Internal OAI

0 = Enable OAI/ACD services,

1 = Disable OAI/ACD services

0 = Clear OAI display, 1 =

Leave OAI display

0 = English, 1 = Japan

Enable CCIS link-reconnect

LP sends SMFNs to IP

Enable detail error codes

Must be 0

Enable expanded SMFN

Enable Call Fwd info over

CCIS

0 = Hex ANI data for ISDN trunk, 1 = /ASCII data for

ISDN trunk

Enable loop release

Internal IP/ACDP in Service

(SVI 1758)

0 = No, 1 = Yes

Maximum number of SMFN

Output port (SVI 1792)

0 = 2 Ports, 1= * Ports

(normal)

Call Fwd status for answer

SMFN

Call Fwd reason enhancement

(over CCIS)

Release SMFN enhancement

NEC UNIVERGE SV7000

WITH

OAI 201

2 If using an OAI pure integration, use the following table to configure the OAI pilot number. In the example below, extension 299 is the voice mail pilot number:

Command (Description) Parameter

AMNO (Assignment of Monitored Number) A/G

TN

MNO

NMI

MFC

UCD

Value

1

0

0

A

1

299

3 If using the OAI UCD-LAN MCI integration, use the following table to configure Message Center Interface (MCI). If using an OAI pure integration, skip this step. The following commands enable MCI over LAN. The settings made here also need to be enabled in the OAI Server software.

Cmd

ASYDL 1

ASYD

Sys Index Bit Value Sample Description

1

1

1

1

1

833

833

834

834

246

400

0

1

0

1

3

2

1

1

1

1

1

1

03

03

03

03

08

04

MCI type:

0 = IOC (Input-Output Card) this means no MCI

1 = LAN

MCI text format:

0 = ICS

1 = IMX

MCI 0 LAN Interface in service:

0 = No

1 = Yes

MCI 1 LAN Interface in service:

0 = No

1 = Yes

MCI Expansion:

0 = Normal

1 = Expanded

Expanded MCI with ANI Data:

0 = No

1 = Yes

4 If using the OAI UCD-LAN/Serial MCI integration, use the following table to set up the UCD hunt group. In the example below, the UCD group is extensions 220-223, with 220 as the pilot.

NOTE

Do not adjust UCD hunt group settings if using an OAI pure integration.

Cmd Tenant

ASHU 1

Value Description

220

221

222

223

Pilot and Port number

Port number

Port number

Port number

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