Programming the phone system. Mitel 8500

Configuring

UNIVERGE

UM8500 for the integration

After ensuring that the messaging system server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled.

To confirm that the integration is enabled

1 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch .

2 If prompted for logon credentials, type the administrator extension and password, then click OK .

On a new install the logon credentials are:

Extension = 99995

Password = 12345

3 Confirm that the settings match those in the following table.

Phone system settings

Parameter

Manufacturer

Model

Switch software version

Integration

Required setting

NEC

NEAX2400 IMS

HDS R4 and later without MCI

Direct Digital

4 If the settings are incorrect, select the correct settings and click Update

Voice Mail Now

.

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Programming the phone system

If programming options other than those described in the following procedures are used, the integration’s performance can be affected.

NOTE

The following procedures are written on the assumption that you will use a Maintenance Administration Terminal (MAT) to program the phone system.

To program the digital voice messaging ports in the phone system

1 Specify a Service Feature Restriction Class (SFC) for the voice messaging ports by using the ASFC command. It is recommended that all of the voice messaging ports be placed in a single SFC not used for any other purpose.

The following Service Feature Indexes (SFIs) are needed in the SFC:

SFI

10

103

104

Service feature

Call hold

Assignment of no answer timer for blind transfer to station or blind transfer to attendant

Blind transfer

2 Assign a value of

26

to the Telephone Equipment Class (TEC) for each voice messaging port by using the ASDT command. Use the SFC created for the

voice messaging ports in step 1

.

3 Assign all of the voice messaging ports to a Uniform Call Distribution (UCD) group.

If the number of voice messaging system ports exceeds the number of supported ports in a UCD group, specify additional UCD groups, then link them together using the AUOG command.

NOTE

Software versions 7200 or later support up to 100 ports in a UCD group while software versions earlier than 7200 support up to 20 ports in a UCD group.

4 Program each phone to forward calls to the UCD pilot number assigned to the voice messaging ports, based on the UM8500 call transfer type:

Release to switch transfer. Program the phone to forward calls to the

UCD pilot number when:

■

The extension is busy; or,

■

The call is not answered.

Supervised transfer. Program the phone to forward calls to the UCD pilot number only when the call is not answered. Confirm that call forwarding is disabled when the extension is busy.

CAUTION

Do not use a phantom single line extension for the UCD pilot number.

NEC NEAX 2400

WITH

D

IRECT

D

IGITAL 141

5 Use the programming system data table to program the ASYD settings. Each bit is part of a hexadecimal number displayed in the ASYD settings. Convert the hexadecimal number to binary to determine the individual settings. For more information, refer to the NEAX 2400 Office Data Specification.

Programming system data

System

1

Index Bit

17

28

60

63

69

70

77

78

238 b4 b0–4 b3 b0 b0 b0 b2 b0 b1 b0–7

Value Description

1 Blind transfer to attendant console

0 Guard timer not required

0 UCD queuing required

1 Blind transfer for stations in service

1 No recall, execute call forwarding on no answer

1 Called number display, when forwarding to attendant console

0 MWI refresh required

1 Calling number display enabled

1 Calling station status display enabled

0 Lamp flash rate

To program the Dterm phones that use Live Record

For each Dterm phone that uses the UNIVERGE UM8500 Live Record feature, perform the following steps:

1 Assign an SFI of

118

by using the ASFC command.

2 Assign the extension to the UCD pilot number of the voice messaging ports by using the AVPS command.

3 Designate the following function key assignments by using the AKYD command:

Function key number

66

67

68

69

Function

Record

Re-record

Pause

End

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