Programming the phone system. Mitel 8500

4

If the messaging system does not start successfully, two tones play and an “X” appears on the UM8500 icon in the taskbar notification area.

If you are at the messaging system server, press

CTRL+ALT+DELETE

, then lock or log off Windows to prevent access by unauthorized users.

335

336 UNIVERGE UM8500 I NTEGRATION G UIDE

APPENDIX B

Testing the extensions

In this integration...

Testing the extensions ......................................................................... 338

What is needed for the test.............................................................. 338

Steps to test the extensions............................................................. 338

337

Testing the extensions

Test each extension to confirm that the phone system is programmed correctly.

What is needed for the test

●

A standard analog phone set with a ringer to use as a test set. If the messaging system uses feature phone sets, use a feature set for the tests.

●

If using an analog test phone, and if the voice boards use RJ-14 connectors with two extensions per connector, then a line splitter might be needed to separate the two extensions carried by each phone line.

●

A system manager phone set.

Steps to test the extensions

1 Connect the phone system to the test phone set using a line designated as a messaging system extension.

2 Confirm that the phone system identifies DTMF dialing through the test extension.

Dial a station phone from the test phone. The station phone should ring.

3 Confirm that the phone system transmits DTMF tones to the test extension.

Dial a station phone from the test phone. Have someone answer the station phone and enter a digit. You should hear the tone on the test phone. Repeat this test for each type of station connected to the phone system, for example, analog, feature set, or operator.

4 Confirm that the test phone can access outside lines.

Dial a number outside of the phone system from the test phone. You should reach the number.

5 Confirm that the phone system generates rings on the test extension.

From a station phone, dial the extension for the test phone. The test phone should ring.

6 Confirm that trunk routing is set up correctly for extensions that answer trunk calls.

From a line outside the phone system, dial the number designated for the messaging system. Answer the test phone, perform a hookflash (timed break recall), then dial a station phone. Listen for ringing, then hang up the test phone. The call should be transferred to the station you dialed.

7 Check that trunk routing is set up correctly for extensions that only answer calls from stations, for phone systems that support trunk routing.

Dial the test phone extension from a station phone. Answer the test phone, perform a hookflash (timed break recall), then dial a station phone. Listen for ringing, then hang up the test phone. The call should be transferred to the station you dialed.

338 UNIVERGE UM8500 I NTEGRATION G UIDE

APPENDIX C

Learning the phone system tones

In this integration...

Learning phone system tones ............................................................... 340

Troubleshooting the Learn Tones utility .............................................. 341

339

Learning phone system tones

UNIVERGE UM8500 comes with template files for a variety of phone systems. These template files should work with most phone systems without modification. However, problems with transfers, message waiting indication, and message notification can arise if

UM8500 does not understand the phone system tones. If any of these problems occur, run the Learn Tones utility to modify the phone system template file.

The Learn Tones utility learns the frequency and cadence of the phone system tones, such as busy and ringback, and teaches them to UM8500. It also learns the central office dial tone. Once the utility is started, the process is automatic. One messaging port calls other ports to generate the tones. The utility then adds the tone information to the phone system template file.

The Learn Tones utility requires exclusive access to the ports. Therefore, run it when

UNIVERGE UM8500 is not taking calls.

To run the Learn Tones utility

1 In the UM8500 Administrator, go to

System

>

Switch

.

2 In the Set Active Switch Type section, verify all values.

3 Correct any incorrect values for the phone system.

4

If values in step 3 were changed, click

Save .

5

Shut down UM8500. For more information, see “ To shut down the messaging system ” on page 334

.

6 Click

Start

>

Programs

>

UNIVERGE UM8500

>

Learn Tones

.

7 Confirm that all ports and extensions are correct. Do not use a hunt group for the helper extensions.

Use manual mode when you want the primary port to call a specified extension rather than a helper port. You will be prompted to answer the extension and busy it. You also use manual mode when some aspect of the phone system programming, such as forwarding when a line is busy, conflicts with the tone-learning process.

8 Type 1000 in the Delay between calls box.

9 Type 25 in the

Deviation threshold

box. Values outside the

Deviation threshold are discarded.

10 In the Dialtone section, click

Learn

, and the utility begins learning the phone system dial tones. This can take a few minutes.

If a “Success” message appears, go to step 11 .

If a “Failure” message appears, resolve the problem and repeat this step. For more

information, see “ Troubleshooting the Learn Tones utility ” on page 341 .

11 In the Busy section, click

Learn

, and the utility begins learning the phone system busy tones. This can take a few minutes.

If a “Success” message appears, continue with step 12

.

If a “Failure” message appears, resolve the problem and repeat this step. For more

information, see “ Troubleshooting the Learn Tones utility ” on page 341 .

12 In the Ringback section, click

Learn

, and the utility begins learning the phone system ringback tones. This can take a few minutes.

If a “Success” message appears, continue with step 13

.

If a “Failure” message appears, resolve the problem and repeat this step. For more

information, see “ Troubleshooting the Learn Tones utility ” on page 341 .

Click Save . The Learn Tones utility automatically verifies tones after it learns them, so there is no need to click

Verify all

before saving the learned tones.

13 In the dialog box that appears, select the

Dialtone

,

Busy

, and

Ringback

check boxes, then click

OK

.

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