Troubleshooting

Troubleshooting

If you are having problems with the network or software, read on for help. Click a link to jump directly to the help for a problem.

Common status bar errors

Can’t connect to a server or client station

Can’t detect a printer or camera

Can’t connect to the database

Can’t access the photos folder

Can’t find a portrait session

Can’t send orders to print

Common Status Bar Errors

The status bar is located at the very bottom left of the software and will display to update you of any errors in the software.

Print Queue Problem

The print queue could not be started. It is possible that your print server is not set up, or

that this client cannot connect to it. Click here to troubleshoot server connections.

File Server Problem

An error occurred while connecting to the file server. You may not be able to access pictures and customers until the conditions are corrected. It is possible that your data server is not set up, or that the client cannot connect to it to send and retrieve

information. Click here to troubleshoot database connections.

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