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Messages Displayed When You Use the Facsimile Function
Message
"Check whether there are any network problems."
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Cause
• An IP address has not been registered for the main machine.
• A network is not connected properly.
Solution
• Check that the correct IP address is specified for the machine in
[System Settings]. For details about the IP address of the main machine, contact your administrator.
• For details about network problems, contact your administrator.
• Settings that can be confirmed in System Settings or Fax Features on the control panel can also be confirmed from Web Image Monitor. For details about how to confirm the settings from Web
Image Monitor, see Web Image Monitor Help.
• If the paper tray runs out of paper, "There is no paper. Load paper." appears on the screen, prompting you to add paper. If there is paper left in the other trays, you can receive documents as usual, even if the message appears on the screen. You can turn this function on or off with
"Parameter Settings". For details about how to do this, see "Parameter Settings", Fax.
• If "Check whether there are any network problems." appears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect to a network, you can specify the setting so this message is not displayed, and then [Check
Status] no longer lights up. For details about how to do this, see "Parameter Settings", Fax. If you reconnect the machine to the network, be sure to set "Display" by configuring the appropriate User
Parameter.
When the Remote Fax Function Cannot Be Used
Message
"Authentication with remote machine failed. Check remote machine's auth.
settings."
"Authentication with remote machine failed. Check remote machine's auth.
settings."
Cause
User authentication on the main machine has failed.
User Code Authentication is set on the device connected via the remote fax function.
Solution
For details about user authentication, see "Configuring User Authentication",
Security Guide.
The remote fax function does not support User Code Authentication.
Disable the User Code Authentication on the main machine.
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10. Troubleshooting
Message
"Authentication with remote machine failed. Check remote machine's auth.
settings."
Cause
The user does not have permission to use the function on the main machine.
"Connection with the remote machine has failed. Check the remote machine status."
A network error occurred while you were using the remote fax function.
Solution
For details about how to set permissions, see "Limiting Available
Functions", Security Guide.
• Check that the main machine supports the remote fax function.
• Check that the main machine is working normally.
• Check that the correct IP address or host name is set for the main machine in [System Settings]. For details about these settings, contact your administrator.
• Check that the LAN cable is correctly connected to the machine.
• For details about network problems, contact your administrator.
Turn on the main machine's power.
"Connection with the remote machine has failed. Check the remote machine status."
The main machine's power is off.
"Connection with the remote machine has failed. Check the remote machine status."
A timeout error occurred while an attempt was made to connect the device via remote fax function.
• Check that the LAN cable is correctly connected to the machine.
• Check that the main machine is working correctly.
• For details about connection with main machine, see "Sending/
Receiving Documents Using a
Remote Machine (Remote Fax)",
Fax.
Messages Displayed When You Use the Facsimile Function
Message Cause
"Connection with the remote machine has failed. There is a problem with the remote machine structure. Contact the administrator."
"Transfer error has occured.
Check the status of the remote machine."
The settings or machine configurations for using the remote fax function to connect to the main machine are incorrect.
A network error occurred during transfer.
"The HDD of the remote machine is full."
The hard disk became full after using the remote fax function to scan an original.
Solution
For details about the settings and machine configurations for using the remote fax function to connect to a main machine, contact your administrator.
• Check that the correct IP address or host name is set for the main machine in [System Settings]. For details about these settings, contact your administrator.
• Check that the main machine is working correctly.
• Check that the LAN cable is correctly connected to the machine.
• For details about transmission, contact your administrator.
Delete unnecessary files.
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