Postage By Phone® Meter Payment System. Pitney Bowes DM800i™, DM800i Series, DM800i, DM800iTM
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6 • Adding Postage
Postage By
Phone® Meter
Payment
System
Postage By Phone® Meter Payment System is a Pitney Bowes service that you use to add postage to your meter. You can access the Postage By
Phone® System 24 hours a day, 7 days a week through your IntelliLink®
Control Center. For more information, refer to the Postage By Phone® System materials furnished with your system.
If you need assistance with Postage By Phone® System:
If you need assistance, have your account number ready and call the Postage By
Phone® System number. Refer to the Pitney Bowes Contact Information
List
at the front of this guide for the phone number.
Your Postage
Meter
The postage meter on your mailing system is a Postal Security Device
(PSD) that incorporates the latest technology approved by the United
States Postal Service to secure funds. This technology eliminates the need to perform physical inspections thereby making the system easier and more convenient to use. The PSD contains the funds and performs all of the calculations necessary to print meter stamps that comply with the latest
USPS standards.
The United States Postal Service (USPS) licenses your meter and requires a modem inspection of the meter. Periodically, your IntelliLink® Control
Center will be required to connect to Postage By Phone® as a means of inspecting the PSD (Postal Security Device) and validating information in your Control Center.
To ensure that your operations are not interrupted, the time periods for the
Data Center Connection are pre-established in your system, and will give adequate warning to you when this connection may be required:
• The message “Data Center Contact Required” will first be shown approximately 21 days after your last connection. The Control Center will allow you to either “Connect Now” or “Later.” By selecting “Later”, you enter a grace period that lasts approximately 7 days.
• The “Data Center Contact Required” message will appear each day for
7 days (when you power-up your system), and will only disappear after a successful connection. This may also appear on the main screen in reverse-type with the “Connect to Data Center” message.
• On the 28th day after your last successful connection, your Control
Center will display a message, “You will not be able to print postage until this process is completed.
” Please connect to the Postage By
Phone® Data Center to continue your operations.
• Follow the prompts on your Control Center or perform a Balance Inquiry to make a successful connection. After a successful connection, your screen will indicate “Data Center Contact Complete.”
To improve overall productivity, Pitney Bowes recommends that you establish a “constant connection,” where a LAN connection or phone line is connected to your Control Center (direct or wireless), or you use an approved alternative connection. See the Connection Alternatives – Review section of this guide for more details.
6-2 SV61162 Rev. D
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Table of contents
- 4 Alerting Messages
- 4 FCC Compliance
- 5 FCC Compliance of Modem
- 9 PB Web Sites
- 9 Our Help Desk
- 9 Postage By Phone® System
- 9 Pitney Bowes Supplies
- 12 What’s in this Guide
- 12 Other Information
- 13 What You Need to Know
- 13 Safety Requirements
- 16 Important Information About Powering Your DM Series™ Digital Mailing System Off
- 18 Introducing the DM Series™ Mailing System
- 18 Features and Benefits
- 22 Parts of the Mailing System
- 34 Mail in a Minute
- 34 Preparing Your Mail
- 35 Running the Mail
- 36 Printing Postage Tapes
- 38 Navigating Hints
- 39 Applying Postage and Running Mail
- 40 Determining the Correct Postage Mode
- 42 Preparing Your Mail
- 46 Selecting the Postage Mode and Running the Mail
- 53 Selecting or Deselecting an Account
- 55 Selecting the Class, Carrier, Special Services or Options
- 57 Selecting the Meter Stamp Options
- 59 Using Electronic Confirmation Services
- 68 Adding Postage or Changing the Date
- 69 Clearing the Batch Count
- 72 Navigating Hints
- 73 Overview of Mailing System Set Up
- 74 Setting the Display Language
- 74 Adjusting Display Contrast
- 75 Setting the Date and Time of Day
- 76 Setting Up a Supervisor Password
- 76 Setting Up a Lock Code
- 77 Setting Up the Scale and Selecting Rates
- 86 Setting Up Postage By Phone® Meter Payment System
- 89 Configuring High/Low Funds Warning
- 89 Configuring Low Ink Warning
- 90 Configuring System Timeouts
- 92 Defining Presets
- 97 Creating Custom Messages
- 100 Taking the Meter Out of Service
- 100 Adding an Optional Printer
- 101 Configuring the Optional Barcode Scanner
- 106 Postage By Phone® Meter Payment System
- 106 Your Postage Meter
- 107 USPS Rekey Requirements
- 108 Managing Your Postage Funds
- 108 Connecting Your Postage Meter to a LAN
- 109 Connecting Your Postage Meter to an Analog Phone Line
- 110 Checking Available Funds in Your Postage Meter
- 110 Checking Your Postage By Phone® Meter Payment System Account Balance
- 111 Adding Postage
- 111 Postage Pass - Automated Postage Refill
- 114 Navigating Hints
- 115 Overview of Accounting
- 115 Using the Account Setup Procedures
- 116 Before Using the Setup Procedures
- 116 Viewing Accounts
- 116 Creating Accounts
- 118 Editing Accounts
- 118 Setting an Account Period
- 119 Turning Standard Accounting On or Off
- 119 Deleting Accounts
- 119 Turning Account Password Protection On or Off
- 120 Resetting (Clearing) all Accounts
- 120 Turning Reset Individual Accounts On or Off
- 121 Transferring Funds
- 122 Selecting an Accounting Type
- 123 Your Accounting System Features
- 124 Account Structure and Hierarchy
- 128 Introduction
- 128 Viewing a Report
- 128 Printing a Report
- 129 Single Account Report
- 130 Multi-Account Summary Report
- 132 Last Five Refills Report
- 133 USPS Confirmation Services Report (System Printer Required)
- 134 Account List Report (External Printer Required)
- 134 Funds Report
- 135 System Set Up Report
- 136 Error Report
- 137 Job Report
- 138 Data Capture Report (Non-US Use Only)
- 138 Electronic Return Receipt Report
- 139 Installed/ Pending Rates Report
- 139 Last Rates Downloaded Report
- 139 View Download Log Report
- 142 Items to Keep On Hand
- 142 Cleaning the Exterior
- 142 Tape Maintenance
- 144 E-Z Seal® Sealing Solution Maintenance
- 145 Moistener Maintenance
- 147 Printer Maintenance
- 149 Replacing the Ink Cartridge
- 151 Changing the Printhead
- 154 Changing the Wiper Blade Assembly
- 155 Performing Updates or Adding Features
- 158 How to Troubleshoot your Mailing System
- 158 Ink Waste Full Tray Warning
- 159 Envelope Sealing Problems
- 160 Envelope Feeding Problems
- 164 Tape Feeding Problems
- 164 Printing Problems
- 166 Postage Refill Problems
- 166 Display Problems
- 167 Weighing Problems
- 170 Ordering Supplies
- 170 Ordering a Pitney Bowes Supply Catalog
- 170 Moistener Kits
- 170 Printhead and Wiper Blade Replacments
- 170 USPS® Confirmation Services Labels
- 172 Specifications
- 174 Mailing Materials