DM800i™ Series Digital Mailing System Operating Guide

Weighing Problems

Description

Weight on internal scale is erratic

Weights on external scale are erratic or the scale does not return to zero

Possible Causes

Possible interference.

For MP Series External Weighing

Platform scales: The scale top cover my not be seated properly on the scale

Solution

Remove everything from the scale and turn off the power. Rezero the scale. To rezero the scale, press the Menu key, then select Zero

Scale

.

Make sure when you place mail on the scale you center it and check to make sure that it is not touching another surface.

1. Remove the top cover and make sure the 4 plastic grommets in the scale are seated properly. The 4 plastic posts on the top cover fit into these grommets.

2. If a grommet, or any part of a grommet, is pushed below the surface of the metal on the scale, reseat it until it appears as shown here:

SV61162 Rev. D

Grommet seated properly

Grommet pushed below surface

3. Check to make sure the bubble is centered in the circle as shown on the next page. If not, and you have a flatblade screwdriver, center the bubble by adjusting the legs, otherwise go to step 4.

Center the bubble

10-11

10 • Troubleshooting

Weighing Problems

Description

Weights on external scale are erratic or the scale does not return to zero (continued)

Possible Causes

For MP Series External Weighing

Platform scales: The scale top cover my not be seated properly on the scale (continued)

Solution

4. If you do not have a flathead screw driver, lift the corner and adjust the leg(s) until the bubble is centered in the circle.

Mail may be touching another surface or object.

5. Replace the top cover and test the scale.

To test the scale:

1. Place a piece of mail of known weight and correct postage on the scale.

2. Press the Mode key.

3. Select Attached Scale. "Attached Scale

Mode" appears in the display

4. Press the Class key and enter a class.

5. Press the Enter key.

6. Check to see that the correct postage amount appears on the screen.

Make sure you center the mail on the scale and check to be sure it is not touching any other surface or object.

10-12 SV61162 Rev. D

SV621162 Rev. D

11 • Supplies and Options

Contents

Ordering Supplies............................................................................... 11-2

Ordering a Pitney Bowes Supply Catalog .......................................... 11-2

Moistener Kits..................................................................................... 11-2

Printhead and Wiper Blade Replacments........................................... 11-2

USPS® Confirmation Services Labels ............................................... 11-2