Tape Feeding Problems. Pitney Bowes DM800i™, DM800i Series, DM800i, DM800iTM

10 • Troubleshooting

Tape Feeding Problems

Description

Tape jamming in the feeder

Possible Causes

Adhesive is left on the leading edge of the new tap roll, or the leading edge of the tape is rolled or folded under the tape roller.

Solution

1. Lift the feed cover.

2. Select Unload Tape from the screen. The system backs the tape out of the tape slot.

NOTE:

If the system fails to back the tape out of the slot, gently pull the tape out of the slot.

3. Cut off the portion of the tape that is rolled over or crimped. Make sure the leading edge of the tape is completely covered with the protective backing and that you have a clean straight cut.

4. Put the tape back in so that it feeds from the bottom of the roll to the right. 

NOTE:

The protective backing on the tape should be facing down.

5. Pull about 12 inches of tape from the end of the roll up toward the cover and then loop it down into the slot. Feed the tape back into the tape slot.

6. From the "Out of Tape" screen, select

Press Tape to feed tape

to feed the tape through the machine. The machine automatically cuts off the excess tape.

7. Close the feed cover.

8. If this problem persists, call the Help Desk.

Refer to the Pitney Bowes Contact Informa- tion List in this guide.

Printing Problems

Description

No postage is printing

Possible Causes

The Postage Mode is set to Seal

Only.

Postal Inspection is required. Your mailing system performs an automatic postal inspection every time you do a refill. If you have not done a refill in the last 120 days, you will not be able to print postage.

Your postal rate or special service requires a ZIP Code or Zone.

Solution

From the IntelliLink® Control Center, press the

Mode key and select the appropriate postage mode option displayed on the screen.

Refer to the Selecting the Postage Mode section in Chapter 4 in this guide.

Add postage. If you do not need to add postage at this time, simply log onto the Pitney Bowes

Data Center and check for updates. The system will automatically perform a meter inspection.

Enter the ZIP Code or Zone. Refer to the Enter- ing ZIP Codes and Zones

section in Chapter 4 in this guide.

10-8 SV61162 Rev. D

DM800i™ Series Digital Mailing System Operating Guide

Printing Problems

Description

Meter imprint is out of alignment

Possible Causes

Envelope is skewing on the feed deck.

Solution

Adjust the thickness adjustment knob to correspond to the envelope thickness. For thicker pieces of mail (3/8” to 5/8”), or mail containing several inserts, use the thick mail setting. For mail containing only single inserts, or for postcards, use the normal mail setting.

Thick mail setting

Meter imprint is streaked or incomplete; poor print quality:

The printer nozzle requires maintenance.

You need to change the printhead and wiper blade assembly.

Normal mail setting

Position the side guide close to but not touching the envelope.

Clean the printer nozzle and run a test print as described in the Cleaning the Printer Nozzle ection in Chapter 9 in this guide.

If you have already cleaned the printer nozzle and this fails to correct the problem, you need to change the printhead and wiper blade assembly.

Refer to the Changing the Printhead and

Changing the Wiper Blade Assembly

sections in Chapter 9 in this guide.

If this fails to correct the problem, call the Help desk. Refer to the Pitney Bowes Contact Infor- mation List

in this guide.

SV61162 Rev. D 10-9