Envelope Sealing Problems. Pitney Bowes DM800i™, DM800i Series, DM800i, DM800iTM

DM800i™ Series Digital Mailing System Operating Guide

Envelope Sealing Problems

Description

Envelope(s) not sealing or not sealing properly

Possible Causes

No E-Z Seal® Sealing Solution in the bottle, or bottle is placed incorrectly.

Moistener brush is dirty or worn.

Envelopes are not positioned on the feed deck correctly, or side guide is out too far.

Solution

Remove the E-Z Seal® solution bottle and refill or reposition the bottle.

Refer to the E-Z Seal® Maintenance section in

Chapter 9 of this guide.

Replace or clean the moistener brush. Refer to the Cleaning or Replacing the Moistener Brush section in Chapter 9 of this guide.

Place envelopes with the flap down on the feed deck against the rear wall.

Make sure the envelopes are pushed far enough so that they cover the feed sensor on the rear wall. Push the side guide close to the envelope or stack of envelopes but not to the point where it is touching the envelopes. Leave about 1/16" clearance (the thickness of a dime).

Feed Sensor

Side Guide

Envelope(s) not sealing or not sealing properly

Envelope flap dimensions are not within the acceptable range.

Use envelopes with flap depths between 1" and 3 7/8" (25.4 mm and 98.4 mm ).

Flap Depth

SV61162 Rev. D 10-3