Troubleshooting. Buffalo Tech TeraStation 5000

Troubleshooting

Issue

Video recording does not start.

I cannot enable the surveillance camera.

Surveillance cameras no longer record video.

I cannot view the network camera using Live Viewer.

There is no recorded data, or the recorded data cannot be found.

Possible Cause

Surveillance Camera is not enabled.

A LAN cable between the TeraStation and network camera is disconnected, or the power is turned off.

The video recording policy is not registered.

The device is not connected to a network on the same LAN, or the device is not connected to the LAN port that was set in Settings.

The disk is full.

The time for the TeraStation and network camera is not correct.

There are not enough camera licenses for the network cameras.

Failover is running.

The target shared folder for the recorded video was deleted.

The network camera is not registered in some camera policies.

There is an error in the network camera settings.

A camera was added in camera policies while Surveillance Video

Manager was running.

Possible Solution

Enable Surveillance Camera in

Settings.

Check that the LAN cables are inserted correctly.

Register the video recording policy from Camera Policies.

Connect the device to the network of the LAN port that was set in Settings.

Free available space on the disk by moving or deleting files.

Set the time in Settings.

Purchase and register an additional license.

Disable failover.

Enable surveillance camera functionality in the Admin interface.

Register the network camera from camera policies.

Verify the settings in the camera policies.

If this is the case, this video may not be accessible. Restart Surveillance

Video Manager to enable searching for recorded video from the new camera.

Notes:

• QuickTime is a trademark of Apple Inc., registered in the U.S. and other countries.

• VLC media player is a trademark of Video LAN org.

• See www.buffalotech.com for supported cameras.

• Refer to the “Buffalo Surveillance Server Administrator’s Guide” for information about client tools.

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