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Troubleshooting
Q: What is my password for the lock, PIN, or PUK codes?
A: The default lock code is 12345. If you forget the lock code, contact your device dealer. If you forget a PIN or
PUK code, or if you have not received such a code, contact your network service provider. For information about passwords, contact your access point provider, for example, a commercial internet service provider
(ISP) or network service provider.
Q: How do I close an application that is not responding?
A: Press and hold the menu key. To close an application, scroll to it, and press C . Pressing C does not close Music player. To close music player, select it from the list, and
Options > Exit .
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are clean.
Q: Why do missing, discolored, or bright dots appear on the screen every time I turn on my device?
A: This is a characteristic of this type of display. Some displays may contain pixels or dots that remain on or off. This is normal, not a fault.
Q: Why can't my device establish a GPS connection?
A: Find more information about GPS, GPS receiver, satellite signals, and location information in this user guide.
Q: Why can’t I find my friend’s device while using Bluetooth connectivity?
A: Check that both devices are compatible, have activated Bluetooth connectivity, and are not in hidden mode. Check also that the distance between the two devices is not over 10 metres (33 feet) and that there are no walls or other obstructions between the devices.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you can end the connection from the other device or deactivate Bluetooth connectivity in your device. Select
Menu > Tools > Connectivity > Bluetooth and
Bluetooth > Off .
Q: Why can’t the other device see the files stored on my device in the home network?
A: Make sure that you have configured the home network settings, content sharing is turned on in your device, and the other device is UPnP compatible.
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Q: What can I do if my home network connection stops working?
A: Switch off the wireless LAN (WLAN) connection from your compatible PC and your device, and switch it on again. If this does not help, restart your compatible PC and your device. If the connection still does not work, reconfigure the WLAN settings in both your compatible
PC and device.
Q: Why can't I see my compatible PC in my device in the home network?
A: If you are using a firewall application in your compatible PC, check that it allows home media server to use the external connection (you can add Home media server to the firewall application's exceptions list). Check from the firewall settings that the firewall application allows traffic to the following ports: 1900,
49152, 49153, and 49154. Some WLAN access point devices have a built-in firewall. In such cases, check that the firewall in the access point device does not block traffic to the following ports: 1900, 49152,
49153, and 49154. Check that the WLAN settings are the same in your device and compatible PC.
Q: Why can't I see a wireless LAN (WLAN) access point even though I know I'm within its range?
A: The WLAN access point may use a hidden service set identifier (SSID). You can only access networks that use a hidden SSID if you know the correct SSID, and have created a WLAN internet access point for the network on your Nokia device.
Q: How do I switch wireless LAN (WLAN) off on my Nokia device?
A: The WLAN on your Nokia device switches off when you are not connected or trying to connect to another access point, or not scanning for available networks.
To further reduce battery consumption, you can specify that your Nokia device does not scan, or scans less often, for available networks in the background. WLAN switches off in between background scans.
To change the background scan settings:
1.
Select Menu > Tools > Settings and
Connection > Wireless LAN .
2.
To increase the background scan time interval, adjust the time in Scan for networks . To stop background scans, select Show WLAN availability > Never .
3.
To save your changes, press Back .
When Show WLAN availability is set to Never , the
WLAN availability icon is not shown in the standby mode. However, you can still manually scan for available WLAN networks, and connect to WLAN networks as usual.
Q: How can I save my data before deleting it?
A: To save data, use Nokia Ovi Suite or Nokia Nseries PC
Suite to synchronize with or to make a back-up copy of
all data to a compatible computer.You can also send data using Bluetooth connectivity to a compatible device.You can also store data on a compatible memory card.
Q: What do I do if the memory is full?
A: Delete items from the device memory or mass memory. If your device displays the note Not enough memory to perform operation. Delete some data first.
or Memory low. Delete some data from phone memory.
when you are deleting several items at the same time, delete items one by one, beginning with the smallest items.
Q: Why can’t I select a contact for my message?
A: The contact card does not have a phone number, an address, or an e-mail address. Select Menu >
Contacts , the relevant contact, and edit the contact card.
Q: How can I end the data connection when the device starts a data connection again and again?
A: The device may be trying to retrieve a multimedia message from the multimedia message center. To stop the device from making a data connection, select
Menu > Messaging and Options > Settings >
Multimedia message > Multimedia retrieval and
Manual to have the multimedia messaging center save messages to be retrieved later, or Off to ignore all incoming multimedia messages. If you select Manual , you receive a notification when you have a new message in the multimedia message center. If you select Off , the device does not make any network connections related to multimedia messaging. To set the device to use a packet data connection only if you start an application or action that needs it, select
Menu > Tools > Settings and Connection >
Packet data > Packet data connection > When needed . If this does not help, switch the device off, and switch it on again.
Q: Why do I have problems connecting the device to my PC?
A: Ensure that you have the latest version of Nokia Ovi
Suite or Nokia Nseries PC Suite and that it is installed and running on your compatible PC. For further information on how to use Nokia Ovi Suite or Nokia
Nseries PC Suite, see the application help or visit the
Nokia support pages.
Q: Can I use my device as a fax modem with a compatible PC?
A: You cannot use your device as a fax modem.
However, with call forwarding (network service), you can forward incoming fax calls to a fax number.
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