Q&A about Settings. T&D RTR-500DC

Q&A about Settings

Q1: The computer does not seem to recognize the USB connected

RTR-500DC, why not?

A: Please check the following:

Check the RTR-500DC

- Check the USB connection between the computer and the RTR-500DC.

Check your Computer

- Make sure that the software has been installed properly and is working.

- Use your computer's Device Manager to check whether or not the USB device driver has been installed properly. (Please see [Help for Unit

Recognition Failure])

- Connect a different USB device (mouse, digital camera, etc...) other than an RTR-500DC unit to your PC and see if it operates properly.

- If your PC has more than one USB Port, try connecting the USB cable to a different port.

- If you have access to another computer, try seeing if communication works with the other computer.

- Check to make sure that not more than one Base Unit is connected to the

PC.

- If there are more than one connected at the same time, the connected units cannot be recognized.

If after checking and trying the above there is no improvement please contact the dealer where the product was purchased.

Q2: The Remote Unit is not recognized by my computer, what is the problem?

A: Please check the following:

For RTR-501 / 502 / 503 / 505 / 507S

- Make sure that the RTR-500DC is recognized by your PC.

- Check the USB connection between the computer and the RTR-500DC.

- Make sure the optical communication areas are aligned properly.

- Make sure that the slitted areas are aligned properly.

Make sure that there is sufficient battery power in the target Remote Unit.

- The remaining battery power can be checked on the display of the Remote

Unit.

- When it is time for the battery to be replaced, the [BAT] mark will appear.

- The Remote Unit battery level can also be checked by using the

"Monitoring" function in the RTR-500DC. (See page from 45 for details)

Making the RTR-500DC Unit Settings / Other Functions 77

A: For RTR-574 / 57 , RTR-500

- Check the USB connection between the computer and the device.

- Make sure that the software which came with the device has been installed properly and is working.

- Use your computer's Device Manager to check whether or not the USB device driver has been installed properly. (Please see [Help for Unit

Recognition Failure])

- Connect a different USB device (mouse, digital camera, etc...) to your PC and see if it operates properly.

- If your PC has more than one USB Port, try connecting the USB cable to a different port.

- If you have access to another computer, try seeing if communication works with the other computer.

- Check to make sure that not more than one device is connected at the same time. If there are more than one connected at the same time, the connected units cannot be recognized.

If after checking and trying the above there is no improvement please contact the dealer where the product was purchased.

Q3: The software application does not start, why not?

A: It is not possible to carry out communication from the software application while using the RTR-500DC communication functions (such as the [Monitor Mode] or the [Radio Wave Monitor]). Make sure to quit the communication functions in progress before using the application.

78 Making the RTR-500DC Unit Settings / Other Functions