Troubleshooting. JVC KD-AR8500, KD-AR8500J, AR8500 - Radio / CD

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Troubleshooting

What appears to be trouble is not always serious. Check the following points before calling a service center.

Symptoms Causes Remedies

• Sound cannot be heard from the speakers.

• The receiver does not work at all.

The volume level is set to the minimum level.

Connections are incorrect.

The built-in microcomputer may have functioned incorrectly due to noise, etc.

Adjust it to the optimum level.

Check the cords and connections.

Reset the receiver (see page

2).

• “Connect Error” appears on the display.

The control panel is not attached correctly.

• “Push Reset” appears on the display and the control panel movement is freezed.

• SSM automatic presetting does not work.

• Static noise while listening to the radio.

• CD-R/CD-RW cannot be played back.

• Tracks on the CD-R/

CD-RW cannot be skipped.

• Disc cannot be ejected.

• Disc cannot be recognized

(“No Disc,” “Loading

Error,” or “Eject Error” appears).

• Disc sound is sometimes interrupted.

Something is blocking the control panel movement.

Signals are too weak.

The antenna is not connected firmly.

CD-R/CD-RW is not finalized.

Disc is locked.

The CD player may have functioned incorrectly.

You are driving on rough roads.

Disc is scratched.

Connections are incorrect.

Remove the control panel, wipe the connector, then attach it again (see pages 42 and 49).

Reset the receiver (see page

2). If this does not work, check the installation.

Store stations manually.

Connect the antenna firmly.

• Insert a finalized CD-R/

CD-RW.

• Finalize the CD-R/CD-RW with the component which you used for recording.

Unlock the disc (see page 19).

Eject the disc forcibly (see page 4).

Stop playback while driving on rough roads.

Change the disc.

Check the cords and connections.

Symptoms Causes Remedies

• “No Files” appears for a while, then the disc ejects.

• Noise is generated.

• Elapsed playing time is not correct.

• “Not Support” appears on the display and track skips.

• “No Music” appears on the display.

• “SD Loading Error” appears on the display.

• “Read Failed” appears on the display.

• Correct characters are not displayed (ex. album name).

No MP3/WMA tracks are recorded.

MP3/WMA tracks do not have the extension code

<.mp3> or <.wma> in their file names.

MP3/WMA tracks are not recorded in the format compliant with ISO 9660

Level 1, Level 2, Romeo, or

Joliet.

Change the disc or the SD card.

Add the extension code

<.mp3> or <.wma> to their file names.

Change the disc or the SD card. (Record MP3/WMA tracks using a compliant application.)

The track played back is not an MP3/WMA track

(although it has the extension code <.mp3> or <.wma>).

Skip to another track or change the disc or the

SD card. (Do not add the extension code <.mp3> or

<.wma> to non-MP3 or

WMA tracks.)

This sometimes occurs during play. This is caused by how the tracks are recorded.

• Tracks are not encoded in an appropriate format.

• Copy-protected WMA tracks cannot be played back.

• No MP3/WMA tracks are recorded on the disc.

• Only <jpl>, <jpm>, <jpa>,

<jpb>, <jpw> files are recorded on the disc.

SD card is not inserted correctly.

Skip to the next track.

Change the disc or the SD card (formatted in FAT

12/16).

Tracks are not encoded in an appropriate format.

Detach the control panel and reinsert the SD card. The control panel goes back to initial position (Angle 1): see page 42.

Use SD card formatted in

FAT 12/16.

Change the SD card.

The SD card or tracks cannot be played back.

This receiver can only display a limited number of special characters (see page

49).

To be continued....

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Symptoms Causes

• DSP mode cannot be selected other modes than

“Defeat.”

Crossover network is activated.

• Only high range sound or low range sound is reproduced though full range speakers are connected.

Crossover network is activated.

• Download does not seem to finish.

It takes quite a long time to download an animation of many frames (see page 53).

Remedies

Deactivate crossover network

(see page 28).

Deactivate crossover network

(see page 28).

• The display graphic function does not work correctly.

• The display screen dims.

Temperature in the car compartment is very low.

Wait until the operating temperature resumes.

Temperature in the car compartment is high.

Turn off the power, and wait until the operating temperature resumes.

Download a still image.

• You cannot activate

“Slideshow” for “PICT”

(“No Slide” is shown as the selectable item).

• “No Magazine” appears on the display.

• “No Disc” appears on the display.

• “Reset 08” appears on the display.

• “Reset 01” – “Reset 07” appears on the display.

• The CD changer does not work at all.

No still images are downloaded yet.

No magazine is loaded in the

CD changer.

No disc is in the magazine.

Disc is inserted upside down.

Insert disc into the magazine.

Insert disc correctly.

This receiver is not connected to the CD changer correctly.

Connect this receiver and the

CD changer correctly and press the reset button of the

CD changer.

The CD player may have functioned incorrectly.

The built-in microcomputer may function incorrectly due to noise, etc.

Insert the magazine.

Press the reset button of the

CD changer.

Reset the receiver (see page

2).

Symptoms Causes

• “CALL 1-888-539-

SIRIUS TO SUBSCRIBE” scrolls on the display.

Subscription has not been done.

• “No Signal” appears on the display

Signals are too weak.

Remedies

Starts subscribing (see page

44).

Move to an area with stronger signals.

• “No Antenna” appears on the display.

The antenna is not connected firmly.

Connect the antenna firmly.

• “Invalid Channel” appears on the display for about

5 seconds, then returns to the previous display.

No broadcast on the selected channel.

Select another channel.

• “Skipped Channel” appears when presetting a channel.

The channel is set to be skipped.

• You cannot select a certain category.

All channels in the category are skipped.

Add the channel again (see page 48).

Restoring a skipped channel automatically restore the category.

• “No name” appears on the display.

No text information for the selected channel.

• No sound can be heard.

• SIRIUS radio does not work at all.

• “Reset 08” appears on the display.

“Channels Updating XX%*

Completed” appears on the display.

The receiver is updating the channel information and it takes a few minutes to complete.

The built-in microcomputer may function incorrectly due to noise, etc.

Reconnect the SIRIUS radio after a few seconds.

Connections are incorrect.

Check the cords and connections.

* Changes every 20% of update until completed (ex. 20%, 40%, 60%).

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