Clearing Jams
Careful selection of appropriate print media and proper loading allow you to avoid most jams.
See also:
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"About Print Media" on page 76
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"Supported Print Media" on page 78
NOTE:
• Before buying large quantities of any print media, it is recommended that you try a sample first.
Avoiding Jams
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Use only recommended print media. For details, see "About Print Media" on page 76.
See "Loading Print Media in the Standard 150 Sheet Tray" on page 79 to load print media properly.
Do not overload the print media sources. Make sure that the stacked print media does not exceed the maximum height indicated on the paper width guides.
Do not load wrinkled, creased, damp, or curled print media.
Flex, fan, and straighten print media before you load it. If a jam occurs with print media, try feeding one sheet at a time through the standard 150 sheet tray.
Do not use print media that you have cut or trimmed.
Do not mix print media sizes, weights, or types in the same print media source.
Make sure that the recommended print side is facing up when you insert the print media.
Keep print media stored in an acceptable environment. For details, see "Print Media Storage Guidelines" on page 77.
Make sure that all cables connected to the printer are correctly inserted.
Overtightening the guides may cause jams.
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Identifying the Location of Paper Jams
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CAUTION:
Do not attempt to remove a paper deeply jammed inside the product, particularly a paper wrapped around the fusing unit or the heat roller. Otherwise, it may cause injuries or burns. Switch off the product immediately and contact your local Fuji Xerox representative.
IMPORTANT:
• Do not attempt to clear any jams using tools or instruments. This may permanently damage the printer.
The following illustration shows where paper jams may occur along the print media path.
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Center Output Tray
Transfer Belt
Levers
Rear Cover
Standard 150 Sheet Tray
Clearing Paper Jams From the Front of the Printer
NOTE:
• To resolve the error displayed on the LCD panel, you must clear all print media from the print media path.
1
Lift up the cover above the standard 150 sheet tray, and remove any paper jammed from the front of the printer.
2
Release the cover above the standard 150 sheet tray.
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Troubleshooting
Clearing Paper Jams From the Rear of the Printer
IMPORTANT:
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To prevent electric shock, always turn off the printer and disconnect the power cord from the grounded outlet before performing maintenance.
To avoid burns, do not clear paper jams immediately after printing. The fusing unit becomes extremely hot during use.
NOTE:
• To resolve the error displayed on the LCD panel, you must clear all print media from the print media path.
1
Push the rear cover handle and open the rear cover.
2
Lift up the levers.
3
Remove any paper jammed from the rear of the printer by carefully pulling it in the direction of the arrow shown in the following illustration.
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4
Lower the levers to their original position.
5
Close the rear cover.
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Troubleshooting
Clearing Paper Jams From the Center Output Tray
IMPORTANT:
•
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To prevent electric shock, always turn off the printer and disconnect the power cord from the grounded outlet before performing maintenance.
To avoid burns, do not clear paper jams immediately after printing. The fusing unit becomes extremely hot during use.
NOTE:
• To resolve the error displayed on the LCD panel, you must clear all print media from the print media path.
1
Push the rear cover handle and open the rear cover.
2
Lift up the levers.
3
Remove any paper jammed from the rear of the printer by carefully pulling it in the direction of the arrow shown in the following illustration.
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4
If no paper is found in the paper path, remove any paper jammed from the center output tray.
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Lower the levers to their original position.
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Close the rear cover.
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Troubleshooting
Jam Problems
Misfeed jam
Problem
Print media misfeeds occur.
Action
Make sure that the standard 150 sheet tray is properly inserted.
If the problem persists, verify that the correct print media is being used.
Depending on the print media you use, take any of the following actions:
• For thick paper, use the one that is 163 gsm or less.
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For thin paper, use the one that is 60 gsm or more.
For the envelope, make sure that it is properly loaded in the standard 150
sheet tray as instructed in "Loading Envelope in the Standard 150 Sheet Tray" on page 82.
If the envelope is deformed, correct it or use another envelope.
If performing manual duplex printing, make sure that the print media is not curled.
Fan the print media.
If the print media is damp, turn over the print media.
If the problem continues, use print media that is not damp.
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local representative office or an authorized dealer.
Multi-feed jam
Problem
Print media multiple feeds occur.
Action
Make sure that the standard 150 sheet tray is properly inserted.
If the print media is damp, use print media that is not damp.
Fan the print media.
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local representative office or an authorized dealer.
Troubleshooting
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