Print Quality Problems
NOTE:
• In this section, some procedures use the Printer Setting Utility or the SimpleMonitor. Some procedures that use the Printer
Setting Utility can also be performed using the operator panel.
•
•
See also:
•
"Understanding the Printer Menus" on page 105
"Printer Setting Utility (Windows Only)" on page 26
"SimpleMonitor (Windows Only)" on page 27
The Output Is Too Light
Problem
The output is too light.
Action
The toner cartridges may be low or need to be replaced. Confirm the amount of toner in each toner cartridge.
1
Check the toner level in the
Status
tab in the
Printer Status
window of the
SimpleMonitor.
2
Replace the toner cartridges as necessary.
Verify that the print media is dry and the correct print media is used.
If not, use the print media recommended for the printer.
See also:
•
"Usable Print Media" on page 78
Try changing the paper type setting in the print driver. The following procedure uses the Microsoft
®
Windows
®
print driver as an example.
1
On the
Paper/Output
tab in
Printing Preferences
of the print driver, change the
Paper Type
setting.
2
Load dry (not damp) and correct print media, and then click
Print Test Page
in the
Properties
window of the print driver.
Disable the toner saving feature in the print driver.
See also:
•
"Conserving Supplies" on page 177
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local representative office or an authorized dealer.
Troubleshooting
143
Toner Smears or Print Comes Off/Stain on Back Side
Problem
Toner smears or print comes off.
The output has stain on the back side.
Action
The print media surface may be uneven. Try changing the paper type setting in the print driver. For example, change Plain to Lightweight Cardstock. The following procedure uses the Windows print driver as an example.
1
On the
Paper/Output
tab in
Printing Preferences
of the print driver, change the
Paper Type
setting.
Verify that the correct print media is being used.
If not, use the print media recommended for the printer.
See also:
•
"Usable Print Media" on page 78
Adjust the temperature of the fusing unit.
1
Launch the Printer Setting Utility, and click
Adjust Fusing Unit
on the
Printer
Maintenance
tab.
2
Adjust the fixing temperature by turning up the value for your printing media.
3
Click
Apply New Settings
.
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local representative office or an authorized dealer.
Random Spots/Blurred Images
Problem
The printed result has random spots or is blurred.
Action
Make sure that the toner cartridges are installed correctly.
See also:
•
"Installing a Toner Cartridge" on page 171
If you use non-genuine brand toner cartridges, install genuine brand toner cartridges.
Clean up the fusing unit.
1
Load one sheet of paper in the standard 150 sheet tray, and then print a solid image all over paper.
2
Load the printed sheet with the printed side facing down, and then print a blank sheet of paper.
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local representative office or an authorized dealer.
144
Troubleshooting
The Entire Output Is Blank
If this trouble happens, contact the Fuji Xerox local representative office or an authorized dealer.
Streaks Appear on the Output
If this trouble happens, contact the Fuji Xerox local representative office or an authorized dealer.
Pitched Color Dots
If this trouble happens, contact the Fuji Xerox local representative office or an authorized dealer.
Vertical Blanks
Problem Action
The printed result has vertical blanks. Clean inside the printer and perform a test print.
1
Clean inside the printer by using the print head cleaning rod.
2
Click
Print Test Page
in the
Properties
window of the print driver.
See also:
•
"Cleaning Inside the Printer" on page 166
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local representative office or an authorized dealer.
Troubleshooting
145
Mottle
Problem
The printed result has mottled appearance.
Action
Adjust the transfer bias.
1
Launch the Printer Setting Utility, and click
Maintenance
tab.
Adjust BTR
on the
Printer
2
Adjust the setting for the type of print media being used.
3
Click
Apply New Settings
.
If you use non-recommended print media, use the print media recommended for the printer.
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local representative office or an authorized dealer.
Ghosting
Problem
The printed result has ghosting.
Action
Adjust the transfer bias.
1
Launch the Printer Setting Utility, and click
Chart Print
on the
Diagnosis
tab.
2
Click
Ghost Configuration Chart
.
The Ghost Configuration Chart is printed.
3
Click
BTR Refresh Mode
on the
Printer Maintenance
tab.
4
Select the check box next to
On
, and then click
Apply New Settings
.
5
Click
Chart Print
on the
Diagnosis
tab.
6
Click
Ghost Configuration Chart
.
The Ghost Configuration Chart is printed.
The print media surface may be uneven. Try changing the paper type setting in the print driver. For example, change Plain to Lightweight Cardstock. The following procedure uses the Windows print driver as an example.
1
On the
Paper/Output
tab in
Printing Preferences
of the print driver, change the
Paper Type
setting.
Adjust the temperature of the fusing unit.
1
Launch the Printer Setting Utility, and click
Maintenance
tab.
Adjust Fusing Unit
on the
Printer
2
Adjust the fixing temperature by turning up the value for your printing media.
3
Click
Apply New Settings
.
If you use non-recommended print media, use the print media recommended for the printer.
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local representative office or an authorized dealer.
146
Troubleshooting
Fog
Problem
The entire page is foggy.
Part of the page is foggy.
Bead-Carry-Out (BCO)
Action
Contact the Fuji Xerox local representative office or an authorized dealer.
Start
Clean Developer
.
1
Launch the Printer Setting Utility, and click
Clean Developer
on the
Diagnosis
tab.
2
Click the
Start
button.
If the problem continues even after performing
Clean Developer
, start
Refresh
Mode
.
1
Launch the Printer Setting Utility, and click
Refresh Mode
on the
Diagnosis
tab.
2
Select the color that is the same as the fog.
If the problem continues even after performing
Refresh Mode
, start
Refresh
Mode
again.
NOTE:
• If the problem continues even after performing
Refresh Mode
twice, contact the Fuji Xerox local representative office or an authorized dealer.
Problem Action
Bead-Carry-Out (BCO) is happening. If the printer is installed in a high altitude location, set the altitude of the location.
1
Launch the Printer Setting Utility, and click
Maintenance
tab.
Adjust Altitude
on the
Printer
2
Select the value close to the altitude of the location where the printer is installed.
3
Click
Apply New Settings
.
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local representative office or an authorized dealer.
Troubleshooting
147
Auger Mark
Problem
The printed result has auger mark.
Action
The toner cartridges may be low or need to be replaced. Confirm the amount of toner in each toner cartridge.
1
Check the toner level in the
SimpleMonitor.
Status
tab in the
Printer Status
window of the
2
Replace the toner cartridges as necessary.
Start
Clean Developer
.
1
Launch the Printer Setting Utility, and click tab.
Clean Developer
on the
Diagnosis
2
Click
Start
.
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local representative office or an authorized dealer.
148
Troubleshooting
Wrinkled/Stained Paper
Problem
The output is wrinkled.
The output is stained.
Action
Verify that the correct print media is being used.
If not, use the print media recommended for the printer.
If excessive wrinkles occur, use paper or other media from a new package.
See also:
•
"Usable Print Media" on page 78
•
"About Print Media" on page 76
If you use the envelope, check whether the crease is within 30 mm of the four edges of the envelope.
If the crease is within 30 mm of the four edges of the envelope, this is considered normal. Your printer is not at fault.
If not, take the following actions:
• If the envelope is Com 10 envelope, which is 220 mm or longer and has a flap on the long edge, use a different size envelope.
•
•
If the envelope is C5, which is 220 mm or longer and has a flap on the short edge, load it in the standard 150 sheet tray with the flap open and facing up.
If the envelope is Monarch or DL, which is shorter than 220 mm, load it long edge feed in the standard 150 sheet tray with the flap open and facing up.
If the problem continues, use a different size envelope.
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local representative office or an authorized dealer.
The Top Margin Is Incorrect
Problem
The top margin is incorrect.
Action
Make sure that the margins are set correctly on the application being used.
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local representative office or an authorized dealer.
Troubleshooting
149
Color Registration Is Out of Alignment
Problem Action
Color registration is out of alignment. Execute an auto color registration adjustment.
1
Launch the Printer Setting Utility, and click
Registration Adjustment
on the
Printer Maintenance
tab.
2
Deselect the check box next to
On
.
3
Click
Start
next to
Auto Correct
.
Clean the CTD sensor.
1
Clean the CTD sensor.
2
Launch the Printer Setting Utility, and click
Registration Adjustment
on the
Printer Maintenance
tab.
3
Deselect the check box next to
On
.
4
Click
Start
next to
Auto Correct
.
See also:
•
"Cleaning the Color Toner Density (CTD) Sensor" on page 168
Print the color registration chart and manually correct the color registration.
1
Launch the Printer Setting Utility, and click
Registration Adjustment
on the
Printer Maintenance
tab.
2
Deselect the check box next to
On
.
3
Click
Start
next to
Print Color Regi Chart
.
The color registration chart is printed.
4
Check the values with the straight lines on the chart.
5
Select the value for each color on the Printer Setting Utility.
6
Click
Apply New Settings
.
7
Click
Start
next to
Print Color Regi Chart
to print the color registration chart again.
8
Adjust until all straight lines are at the value of 0.
See also:
•
"Adjusting Color Registration" on page 152
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local representative office or an authorized dealer.
150
Troubleshooting
Protrudent/Bumpy Paper
Problem
Printed surface got protrudent/bumpy.
Action
Clean up the fusing unit.
1
Load one sheet of paper in the standard 150 sheet tray, and then print a solid image all over the paper.
2
Load the printed sheet with the printed side facing down, and then print a blank sheet of paper.
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local representative office or an authorized dealer.
Troubleshooting
151
