When Problems Occur. Canon imageCLASS 2300N

When Problems Occur

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If an error occurs during sending or receiving, or there is an abnormality in the machine, check the following points.

Sending Documents

You cannot send a document after dialing.

Cause 1 Is your machine set to the correct telephone line type (pulse or tone)?

Remedy Check the telephone line type and set the machine to the correct type.

Cause 2 Is your machine in copy mode?

Remedy Press [FAX] to light the FAX indicator.

Cause 3 Is the document set properly?

Remedy Reset the document and try sending again.

Cause 4 Did you dial the right telephone number?

Remedy Try dialing the number again. If the number is registered for one-touch or coded speed dialing, check that the number is correct.

Cause 5 Is the other party's fax machine out of paper?

Remedy Contact the other party to check whether their fax machine is out of paper.

Cause 6 Is the other party's line busy with sending, receiving, or a voice call?

Remedy Contact your carrier to check whether the line is busy or not.

Memory fills up immediately when you try to send.

Cause 1 Are you sending with the resolution set to 'SUPER FINE' or 'ULTRA FINE', or image quality set to 'PHOTO' or 'TEXT/PHOTO'?

Remedy 1 If your document does not contain fine text or photographs, set the resolution to

'STANDARD' and image quality to 'TEXT'.

Remedy 2 If your document contains fine text or photographs, send it directly rather than using a memory transmission.

12-2 When Problems Occur

Cause 2 Is a document occupying your memory space?

Remedy Either print out any documents received in memory or wait until any documents stored in memory for sending have been sent, then resend your document.

Documents are streaked with lines when they print on the other party's fax machine.

Cause Is your machine's platen glass clean?

Remedy Copy a document on your machine and see if the document is streaked or dirty.

If the copy is streaked, clean the scanning glass.

Your documents are printed out at a reduced size on the other party's fax machine.

Cause 1 Are your slide guides adjusted for the size of the document you are faxing?

Remedy Adjust the guides to the size of the document you are faxing and resend.

Cause 2 Is the other party's paper smaller than the size of the document you sent?

Remedy If the other party is using small-size paper, your machine automatically reduces the size of the document in accordance with the other party's paper.

Part of the document is cut off when the other party receives it.

Cause Is your document set in the correct direction?

Remedy Set your document in the correct direction and resend.

The documents you sent are too light.

Cause 1 Is the density set to 'LIGHT'?

Remedy Select 'DARK' for the 'DENSITY' setting.

Cause 2 Is the image quality set to 'PHOTO' or 'TEXT/PHOTO'?

Remedy Select 'TEXT' for the 'IMAGEQUALITY' setting.

Cause 3 Is your machine's platen glass clean?

Remedy Copy a document on your machine and see if the document is streaked or dirty.

If the copy is streaked, clean the platen glass.

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When Problems Occur 12-3

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You cannot perform polling.

Cause Is the polling box set?

Remedy For polling to send, the polling box must first be set. Set the polling box and resend the document.

You cannot perform confidential sending.

Cause 1 Has the other party set up a confidential mailbox in memory?

Remedy Contact the other party and resend on confirmation that their confidential mailbox is set.

Cause 2 Does the other party's fax machine support ITU-T subaddress/password transactions?

Remedy Contact the other party and check.

Cause 3 Did you specify the other party's subaddress or password correctly?

Remedy Check the other party's registered subaddress or password and specify the same number.

Cause 4 Did you make a mistake in the subaddress or password registered for one-touch or coded speed dialing?

Remedy Check your one-touch or coded speed dialing settings.

Cause 5 Is the memory of the other party's machine full?


You cannot relay a document from another fax machine.

Cause 1 Has the other party set up a memory box for relay transmission?

Remedy Contact the other party and resend on confirmation that they have set up a box for relay transmission, and have registered destinations to relay to.








Cause 5 Is the memory of the other fax machine full?


You cannot send a document with a subaddress/password.







Cause 4 Is the memory of the other party's machine full?


Receiving Documents

Part of the documents you receive are cut off.

Cause 1 Are the slide guides in your stack bypass set to the size of the paper?

Remedy Set the guides in the stack bypass to the size of the paper.

Cause 2 Have you specified the correct stack bypass paper size?

Remedy Specify the correct stack bypass paper size.

Cause 3 Is the ROTATE PRINT mode set to 'OFF'?

Remedy Set the ROTATE PRINT mode to 'ON'.

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The documents you received are of poor quality.

Cause 1 Is your toner cartridge running low on toner?

Remedy Remove your toner cartridge and gently tilt it from side to side five or six times to redistribute the remaining toner. If this does not solve the problem, replace with a new toner cartridge.

Cause 2 Is the platen glass of the other party's fax machine clean?

Remedy Copy a document on your machine. If the document is clean, the problem lies with the sender's fax machine. Contact the sender, and ask them to clean their fax machine.

Your machine switches to memory substitution reception even though paper is present.

Cause Are the setting options to select the DRAWER ELIGIBLTY correct?

Remedy Correct the fax reception options for selecting the DRAWER ELIGIBLTY.

You cannot receive a confidential document in your confidential mailbox.

Cause 1 Is a confidential mailbox set?

Remedy Check your confidential mailbox settings.

Cause 2 Did the other party specify the correct subaddress and password for your confidential mailbox?


You cannot perform polling.



Cause 2 Is the other party's fax machine set to automatic reception?


Cause 3 Is a document set on the other party's machine?



Other Problems

Sending and receiving of documents is too slow.

Cause 1 Is the resolution set to 'FINE', 'SUPER FINE', or 'ULTRA FINE'?

Remedy Setting the resolution to 'STANDARD' reduces the sending time. However, any fine text in the document will also be harder to read.

Cause 2 Is the picture quality set to 'PHOTO' or 'TEXT/PHOTO'?

Remedy Press [F3] (IMAGEQUALITY) to select 'TEXT'.

Cause 3 Is ECM (Error Correction Mode) set to 'ON'?

Remedy Because ECM corrects errors during a transmission, any problems on the line can mean that the transmission will take extra time. Set ECM to 'OFF'.

You cannot get documents from information services.

Cause 1 Is your machine set to the tone dialing type of the telephone line?

Remedy Press [Tone] to set the dialing type to 'TONE'.

Cause 2 Were there any instructions from the other party, such as to set to receive?

Remedy Just before receiving, press [Start].

You cannot perform transactions using memory boxes.

Cause Did you specify the other party's subaddress or password correctly?

Remedy Specify a different subaddress for each memory box.

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When Problems Occur. Canon imageCLASS 2300N

When Problems Occur

Sending Documents

Receiving Documents

Other Problems

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When Problems Occur. Canon imageCLASS 2300N