QCC Optional Features. AT&T MERLIN LEGEND Release 3.1, MERLIN LEGEND Release 4.0
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QCC Optional Features
QCC Optional Features
This section covers how to program the following options for QCC operator positions:
■ Hold Return
■ Automatic Hold or Release
■ Queue over Threshold
■ Elevate Priority
■ Calls-in-Queue Alert
■ QCC Operator to Receive Call Types
■ Call Type Queue Priority Level
■ Message Center Operation
■ Automatic or Manual Extended (Directed) Call Completion
■ Return Ring
■ Position Busy Backup
NOTE:
These options are available in Hybrid/PBX mode only.
Hold Return
Use this procedure to determine whether calls on hold are returned to the QCC queue or remain on hold, on the QCC operator console, after the hold timer has expired twice. After the hold timer expires the first time, the operator hears an abbreviated ring as a call-on-hold reminder. If another call is received at the same time that the hold timer expires, 10 seconds are added to the programmed operator hold timer interval for the first call. If the QCC operator does not pick up a call by the time the hold timer expires twice, the call can be programmed to either remain on hold or return to the QCC queue.
This option cannot be programmed for individual QCC operator positions. The single setting applies to all QCC operator positions.
3–30 Common Administrative Procedures
QCC Optional Features
Summary: Hold Return
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
All
Not required
Form 6a, Optional Operator Features
Calls remain on hold
Remain on hold, Return to QCC queue
No
Copy Option No
Console Procedure Operator ® Queued Call or Remain on Hold
® Hold Rtrn ® Return to Queue
® Enter ® Exit ® Exit
PC Procedure
3 ® 2 ® 1 ® 1
or
2 ® 0 ® 5 ® 5
Procedure: Hold Return
1
_
Console Display/Instructions
Select the Operator menu.
System Programming:
Make a selection
System Extensions
SysRenumber Options
Operator Tables
LinesTrunks AuxEquip
Exit NightSrvce
>
2
3
_
Select Queued Call.
System Operator:
Make a selection
Positions
Queued Call
Hold Timer
DLC Hold
Exit
_
Select Hold Return.
Queued Call Operator:
Make a selection
Hold Rtrn InQue Alert
HoldRelease Call Types
>
Threshold Msg Center
ElvatePrior ExtndComplt
Exit Return Ring
Additional Information PC
3
2
1
Common Administrative Procedures 3–31
QCC Optional Features
4
_
_
Console Display/Instructions Additional Information PC
Specify whether calls on hold return to the QCC queue or remain on hold when the hold timer expires twice.
Queued Call Hold Return:
Select one
Return to Queue
Remain on Hold
1
2
5
6
Exit Enter
Select Return to Queue or
.
Save your entry.
Select Enter .
Return to the System Programming menu.
Select Exit two times.
0
55
Automatic Hold or Release
Use this procedure to specify whether a call in progress (on a call button) is automatically put on hold (Automatic Hold) or disconnected (Automatic Release) when the operator presses another button.
This option cannot be programmed for individual QCC operator positions. The single setting applies to all QCC operator positions.
Summary: Automatic Hold or Release
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
All
Not required
Form 6a, Optional Operator Features
Automatic Release
Auto Hold, Auto Release
No
Copy Option No
Console Procedure Operator
®
Queued Call
Auto Release
®
HoldRelease
®
Enter
®
Exit
®
Exit
®
Auto Hold or
PC Procedure
3 ® 2 ® 2 ® 1
or
2 ® 0 ® 5 ® 5
3–32 Common Administrative Procedures
QCC Optional Features
Procedure: Automatic Hold or Release
1
Console Display/Instructions
Select the Operator menu.
_
System Programming:
Make a selection
System Extensions
SysRenumber Options
Operator Tables
LinesTrunks AuxEquip
Exit NightSrvce
>
2
3
4
Additional Information PC
3
_
Select Queued Call.
System Operator:
Make a selection
Positions
Queued Call
Hold Timer
DLC Hold
Exit
Select Hold Release.
2
_
Queued Call Operator:
Make a selection
Hold Rtrn InQue Alert
HoldRelease Call Types
Threshold Msg Center
ElvatePrior ExtndComplt
Exit Return Ring
>
2
_
_
Specify whether in-progress calls are automatically put on hold or disconnected when another call button is pressed.
Queued Call HoldRelease:
Select one
Auto Hold
Auto Release
1
2
5
6
Exit Enter
Select Auto Hold
Auto Release .
or
Save your entry.
Select Enter .
Return to the System Programming menu.
Select Exit two times.
0
55
Common Administrative Procedures 3–33
QCC Optional Features
Queue over Threshold
Use this procedure to specify the maximum number of calls (threshold) in the
QCC queue before system operators are notified with a tone that the threshold has been reached or exceeded. If the threshold is set to 0, operators are not notified.
Summary: Queue over Threshold
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
0
0 to 99
No
Copy Option No
Console Procedure Operator ® Queued Call ® Threshold ®
Drop
®
Dial no. of calls
® Enter ® Exit ® Exit
PC Procedure 3 ® 2 ® 3 ® A + P ®
Type no. of calls
® 0 ® 5
® 5
Procedure: Queue over Threshold
1
_
Console Display/Instructions
Select the Operator menu.
System Programming:
Make a selection
System Extensions
SysRenumber Options
Operator Tables
LinesTrunks AuxEquip
Exit NightSrvce
>
2
_
Select Queued Call.
System Operator:
Make a selection
Positions
Queued Call
Hold Timer
DLC Hold
Exit
Additional Information PC
3
2
3–34 Common Administrative Procedures
QCC Optional Features
3
4
_
Console Display/Instructions
Select Threshold.
Queued Call Operator:
Make a selection
Hold Rtrn InQue Alert
HoldRelease Call Types
>
Threshold Msg Center
ElvatePrior ExtndComplt
Exit Return Ring
Erase the current threshold ( xx ).
Queued Over Threshold:
Enter maximum number for
Queue (0 to 99) xx
Additional Information PC
3
5
6
7
Backspace
Exit Enter Press Drop .
A+P
Enter the maximum number of calls allowed in QCC queue before operators are notified ( nn = 0 to 99).
Use 0 to specify that operators are not notified.
Û
Dial or type [ nn ].
Save your entry.
Select Enter .
Return to the System Programming menu.
Select Exit two times.
0
55
Elevate Priority
Use this procedure to specify the length of time before calls waiting in the QCC queue are automatically reprioritized to a higher level. If priority is set to 0, calls are not prioritized.
Summary: Elevate Priority
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
0 seconds
Common Administrative Procedures 3–35
QCC Optional Features
Valid Entries 0 and 5 to 30 seconds
Inspect No
Copy Option No
Console Procedure Operator ® Queued Call ® ElvatePrior of seconds ® Enter ® Exit ® Exit
®
Drop
®
Dial no.
PC Procedure 3
5
® 2 ® 4 ® A + P ®
Type no. of seconds
® 0 ®
® 5
Procedure: Elevate Priority
1
Console Display/Instructions
Select the Operator menu.
_
System Programming:
Make a selection
System Extensions
SysRenumber Options
Operator Tables
LinesTrunks AuxEquip
Exit NightSrvce
>
2
3
4
_
Select Queued Call.
System Operator:
Make a selection
Positions
Queued Call
Hold Timer
DLC Hold
Exit
Select Elevate Priority.
_
Queued Call Operator:
Make a selection
Hold Rtrn InQue Alert
HoldRelease Call Types
>
Threshold Msg Center
ElvatePrior ExtndComplt
Exit Return Ring
Erase the current call priority ( xx ).
Priority Elevated:
Enter times (5-30, 0=no) call priority elevated xx
Backspace
Exit Enter Press Drop .
Additional Information PC
3
2
4
A +P
3–36 Common Administrative Procedures
QCC Optional Features
5
6
7
Console Display/Instructions Additional Information
Enter the number of seconds calls will wait in the queue before being reprioritized ( nn = 5 to 30).
Use 0 to specify that calls are not reprioritized.
Dial or type [ nn ].
Save your entry.
Select Enter .
Return to the System Programming menu.
Select Exit two times.
PC
Û
0
55
Calls-In-Queue Alert
Use this procedure to specify whether each QCC operator is notified (with a single beep) when a new call enters the QCC queue.
Summary: Calls-In-Queue Alert
Programmable by System manager
Mode Hybrid/PBX
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Not required
Form 6a, Optional Operator Features
Disable
Enable, Disable
Yes
Copy Option No
Console Procedure Operator
Enter
Enter
®
®
® Queued Call
Exit ® Exit
® InQue Alert
InQue Alert Enable or
®
Dial ext. no.
InQue Alert Disable
®
®
PC Procedure 3 ® 2 ® 6 ®
Type ext. no.
® 0 ® 1 or 2 ® 0
® 5 ® 5
Common Administrative Procedures 3–37
QCC Optional Features
Procedure: Calls-In-Queue Alert
1
Console Display/Instructions
Select the Operator menu.
_
System Programming:
Make a selection
System Extensions
SysRenumber Options
Operator Tables
LinesTrunks AuxEquip
Exit NightSrvce
>
2
3
_
Select Queued Call.
System Operator:
Make a selection
Positions
Queued Call
Hold Timer
DLC Hold
Exit
Select InQueue Alert.
4
Additional Information
Queued Call Operator:
Make a selection
Hold Rtrn InQue Alert
HoldRelease Call Types
>
Threshold Msg Center
ElvatePrior ExtndComplt
Exit Return Ring
_
Enter the QCC extension to receive the calls-in-queue alert.
In Queue Alert:
Enter QCC Operator extension number
If no DSS is attached:
SP: “Entering an Extension”
Backspace
Exit Enter
If DSS is attached:
Toggle the red LED on or off as required. Go to Step 7.
On = operator receives calls-in-queue alert.
Flashing = operator does not receive calls-in-queue alert.
Off = not an operator position.
PC
3
2
6
Û
3–38 Common Administrative Procedures
QCC Optional Features
5
_
_
Console Display/Instructions Additional Information
Specify whether the operator receives the alert.
QCC Operator xxxx :
Select one
InQue Alert Enable
InQue Alert Disable xxxx = operator entered in Step 1
6
7
PC
Exit
Next
Enter
Select InQue Alert Enable
InQue Alert Disable .
or
1
2
Save your entry.
Select Enter or 0
9
Use Next to program the next QCC position. The next QCC operator will be displayed on Line 1.
Return to the System Programming menu.
Select Exit two times.
55
QCC Operator to Receive Call Types
Use this procedure to specify which QCC operators receive the following types of calls:
■ Dial 0 calls (internal calls to the system operator)
■ DID calls to invalid destinations (unassigned extension numbers)
■ Calls to the Listed Directory Number (extension for the QCC queue)
■ Calls programmed to return to the QCC queue (returning from directing, camped-on, held calls, and operator parked calls)
■ Group Coverage calls
■ Forward/Follow Me calls
The QCC queue can be a receiver for the maximum number of coverage groups (30).
Common Administrative Procedures 3–39
QCC Optional Features
NOTES:
1. If you want a QCC operator position to operate as a message center
(receiving returning parked and directed calls, Group Coverage calls, and calls to unassigned DID numbers), program the Message Center option before you assign the operator to receive call types.
2. This procedure does not include use of the menu options Follow/Frwd or QCC
Ext . These two options are used to assign queue priorities and are not
associated with individual QCC operators. See “Call Type Queue Priority
3. This procedure does not include programming the operator position to
receive calls on individual lines or trunks. See “QCC Operator to Receive
4. Programming an operator position to receive DID calls to invalid destinations does not cause the calls to ring into the QCC queue unless you program such
calls to be sent to a backup extension. See “Invalid Destination.” When no
operator is assigned to receive the call types, the call does not ring into the
QCC queue, and the caller hears an error tone.
5. If a trunk assigned to ring into the QCC queue is to be assigned shared remote access, assign that trunk remote access before performing this
procedure. See “Remote Access Trunk Assignment.”
Summary: QCC Operator to Receive Call Types
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
QCC operator receives the following calls:
Dial 0
Unassigned DID
Listed Directory Number
Returning
Not applicable
Yes
Copy Option No
Console Procedure Operator
®
Queued Call
®
Call Types
®
Select a call type
®
Operator
®
Dial coverage group no.
®
Enter
®
Dial ext.
no.
®
Enter
®
Exit
®
Exit
®
Exit
®
Exit
®
Exit
PC Procedure
3 ® 2 ® 7 ®
Select a call type
® 2 ®
Type coverage group no.
5
® 0 ®
Type ext. no.
® 0 ® 5 ®
® 5 ® 5 ® 5
3–40 Common Administrative Procedures
QCC Optional Features
Procedure: QCC Operator to Receive Call Types
1
Console Display/Instructions
Select the Operator menu.
Additional Information
_
System Programming:
Make a selection
System Extensions
SysRenumber Options
Operator Tables
LinesTrunks AuxEquip
Exit NightSrvce
>
2
3
_
Select Queued Call.
System Operator:
Make a selection
Positions
Queued Call
Hold Timer
DLC Hold
Exit
Select Call Types.
Queued Call Operator:
Make a selection
Hold Rtrn InQue Alert
HoldRelease Call Types
Threshold Msg Center
ElvatePrior ExtndComplt
Exit Return Ring
>
_
4
_
_
_
Select a call type.
Call Type:
Make a selection
Dial 0 QCC Ext
Follow/Frwd Returning
UnassignDID GrpCoverage
ListedNumbr
Exit
_
_ l u
To use Follow/Frwd or QCC Ext , see
“Call Type Queue Priority Level.”
If you select GrpCoverage , go to l Group Coverage Procedure.
If you select
ListedNumbr
Dial0
, or
, UnassignDID
Returning u Call Type Procedure.
,
, go to
Press the button or function key next to your selection.
PC
3
2
7
Û
Common Administrative Procedures 3–41
QCC Optional Features l
Group Coverage Procedure
Console Display/Instructions
1 Select Operator.
_
****
Make a selection
Priority
Operator
Additional Information
**** = option name selected in Step 4
2
Exit
Enter the group coverage number ( nn = 1 to 30).
Group Coverage Calls:
Enter grp coverage number (1-30)
PC
2
3
4
5
Backspace
Exit Enter
Save your entry.
Select Enter .
Specify the operator position.
Operator GrpCoverage xx :
Enter QCC operator extension number
Dial or type [ nn ].
xx = number entered in Step 6
Û
0
If no DSS is attached :
SP: “Entering an Extension”
Û
Backspace
Exit
Delete
Next
Enter
If DSS is attached :
Toggle the red LED on or off as required. Go to Step 6.
On = operator receives Group Coverage calls.
Flashing = operator does not receive Group
Coverage calls.
Off = extension is not an operator position.
Assign or remove the operator from Group Coverage calls.
Select
Delete
Enter
.
or
You may continue to assign or remove
QCC operators from Group Coverage calls by repeating Steps 4 and 5.
0
8
3–42 Common Administrative Procedures
QCC Optional Features
6
Console Display/Instructions Additional Information PC
Assign operators to the receive calls from the next Group Coverage number or go to Step 7.
Select Next 9
Return to Step 4. The next Group
Coverage number will display on Line 1.
7 Return to the System Programming menu.
Select Exit five times.
u
Call Type Procedure
1
_
Select Operator.
****
Make a selection
Priority
Operator
55555
**** = option name selected in Step 4
2
3
4
Exit
Specify the operator position.
**** Operator:
Enter QCC operator extension number (0=init)
**** = option name selected in Step 4
2
If no DSS is attached :
SP: “Entering an Extension”
Û
Backspace
Exit
Delete
Enter
If DSS is attached :
Toggle the red LED on or off as required.
On = operator receives call type.
Flashing = operator does not receive call type.
Off = extension is not an operator position.
Assign or remove the operator from the call type specified in Step 4 of the main procedure.
Select Enter
.
or 0
8
You may continue to assign or remove
QCC operators from the call type by repeating Steps 2 and 3.
Return to the System Programming menu.
Select Exit five times.
55555
Common Administrative Procedures 3–43
QCC Optional Features
Call Type Queue Priority Level
Use this procedure to assign a priority value (1 to 7) that determines the order in which calls programmed to ring into the QCC queue are sent to QCC system operator positions. A value of 1 is the highest priority. The QCC queue priority level is assigned for the following types of calls:
■ Dial 0 calls (internal calls to the system operator)
■ DID calls to invalid destinations (unassigned extension numbers)
■ Calls to the Listed Directory Number (extension for the QCC queue)
■ Calls programmed to return to the QCC queue (returning from extending, camped-on, held calls, and operator parked calls)
■ Group Coverage calls
■ Calls signed in (Follow) or forwarded to the system operator
■ Calls to a system operator extension number
This procedure does not include programming the QCC queue priority level for
individual lines or trunks to ring into the queue. See “QCC Queue Priority Level.”
Summary: Call Type Queue Priority Level
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
4
1 to 7
No
Copy Option No
Console Procedure Operator ® Queued Call ® Call Types ®
Select call type
® Priority ®
Drop
®
Dial priority level
® Enter ® Exit ®
Exit ® Exit ® Exit
PC Procedure 3 ® 2 ® 7 ®
Select call type
® 1 ® A + P ®
Type priority level
® 0 ® 5 ® 5 ® 5 ® 5
3–44 Common Administrative Procedures
QCC Optional Features
Procedure: Call Type Queue Priority Level
1
Console Display/Instructions
Select the Operator menu.
_
System Programming:
Make a selection
System Extensions
SysRenumber Options
Operator Tables
LinesTrunks AuxEquip
Exit NightSrvce
>
2
3
_
Select Queued Call.
System Operator:
Make a selection
Positions
Queued Call
Hold Timer
DLC Hold
Exit
Select Call Types.
Queued Call Operator:
Make a selection
Hold Rtrn InQue Alert
HoldRelease Call Types
Threshold Msg Center
ElvatePrior ExtndComplt
Exit Return Ring
>
_
4 Select a call type.
Call Type:
Make a selection
Dial 0 QCC Ext
Follow/Frwd Returning
UnassignDID GrpCoverage
ListedNumbr
Exit
Additional Information
If you select Follow/Frwd or QCC Ext , go to Step 8.
Press the button or function key next to your selection.
5
_
Select Priority.
**** Calls:
Make a selection
Priority
Operator
**** = option name selected in Step 4
If you did not select Group Coverage to Step 8.
, go
PC
3
2
7
Û
Exit 1
Common Administrative Procedures 3–45
QCC Optional Features
6
Console Display/Instructions Additional Information
Enter a coverage group number ( nn = 1 to 30).
Group Coverage Calls:
Enter coverage group
(1-30) queue is receiver
PC
7
8
Backspace
Exit Enter
Save your entry.
Select Enter .
Erase the current priority level ( x ).
**** Priority:
Enter queue priority
(1-7) x
Dial or type [ nn ].
**** = option name selected in Step 4
9
Backspace
Exit Enter Press Drop .
Enter a queue priority level ( n = 1 to 7).
Dial or type [ n ].
10 Save your entry.
Select Enter .
11 Return to the System Programming menu.
Select Exit four times.
Û
0
A + P
Û
0
5555
Message Center Operation
Use this procedure to designate one or more QCC operator positions to operate as a message center. The following options are automatically set for the message center position:
■ Incoming calls are not directed to this position.
■ Returning calls are directed to this position (return from extending and operator parked calls).
■ All group coverage calls are directed to this position.
■ All DID calls to invalid destinations are directed to this position.
Designating message center operation does not change any call type option programming, except that the call types mentioned above are added to the calls received at the QCC Message Center.
3–46 Common Administrative Procedures
QCC Optional Features
Summary: Message Center Operation
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
Not applicable
QCC extension numbers
Yes
Copy Option No
Console Procedure Operator
Enter
® Queued Call ® Msg Center ®
Dial ext. no.
®
® Exit ® Exit ® Exit
PC Procedure
3 ® 2 ® 8 ®
Type ext. no.
® ® 5 ® 5
Procedure: Message Center Operation
1
_
Console Display/Instructions
Select the Operator menu.
System Programming:
Make a selection
System Extensions
SysRenumber Options
Operator Tables
LinesTrunks AuxEquip
Exit NightSrvce
>
2
3
_
Select Queued Call.
System Operator:
Make a selection
Positions
Queued Call
Hold Timer
DLC Hold
Exit
Select Message Center.
Queued Call Operator:
Make a selection
Hold Rtrn InQue Alert
HoldRelease Call Types
>
Threshold Msg Center
ElvatePrior ExtndComplt
Exit Return Ring
_
Additional Information PC
3
2
8
Common Administrative Procedures 3–47
QCC Optional Features
4
5
6
Console Display/Instructions
Specify the QCC operator extension.
Additional Information PC
Operator Message Center:
Enter QCC operator extension number
If no DSS is attached
SP:
:
“Entering an Extension”
Û
Backspace
Exit
Delete
Enter
If DSS is attached :
Toggle the red LED on or off as required.
On = extension is message center position.
Flashing = extension is not message center position.
Off = extension is not an operator position.
Assign or remove the extension as a message center.
Select Enter or
.
You may continue to assign or remove extensions as a message center by repeating Steps 4 and 5.
Return to the System Programming menu.
Select Exit three times.
8
0
555
Extended (Directed) Call Completion
Use this procedure to specify one of the two basic options shown below for QCC operator positions with a DSS only:
■ Automatic Completion.
Allows one-touch call transfer; that is, calls are transferred by touching only an extension button on the DSS. The operator does not have to press the Release button.
■ Manual Completion.
QCC operators must press the Release button to direct a call using a DSS.
This option cannot be programmed for individual QCC operator positions. The setting applies to all QCC operator positions.
Summary: Extended (Directed) Call Completion
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
Automatic Extended Completion
3–48 Common Administrative Procedures
QCC Optional Features
Valid Entries Automatic, Manual
Inspect No
Copy Option No
Console Procedure Operator
Complete
® Queued Call ® ExtndComplt
or Manual Complete
® Automatic
® Enter ® Exit ® Exit
PC Procedure 3 ® 2 ® 9 ® 1 or 2 ® 0 ® 5 ® 5
Procedure: Extended (Directed) Call Completion
1
Console Display/Instructions
Select the Operator menu.
Additional Information
_
System Programming:
Make a selection
System Extensions
SysRenumber Options
Operator Tables
LinesTrunks AuxEquip
Exit NightSrvce
>
2
3
4
_
Select Queued Call.
System Operator:
Make a selection
Positions
Queued Call
Hold Timer
DLC Hold
Exit
Select Extended Completion.
Queued Call Operator:
Make a selection
Hold Rtrn InQue Alert
HoldRelease Call Types
>
Threshold Msg Center
ElvatePrior ExtndComplt
Exit Return Ring
_
_
_
Specify automatic call extension or require the operator to extend calls manually.
QCC Extend Completion:
Select one
Automatic Complete
Manual Complete
Exit Enter
Select or
Automatic Complete
Manual Complete .
PC
3
2
9
1
2
Common Administrative Procedures 3–49
QCC Optional Features
5
6
Console Display/Instructions
Save your entry.
Select Enter .
Return to the System Programming menu.
Select Exit two times.
Additional Information PC
0
55
Return Ring
Use this procedure to specify the number of rings before an unanswered directed call is returned to the QCC queue or QCC Message Center position.
This option cannot be programmed for individual QCC operator positions. The setting applies to all QCC operator positions.
NOTE:
If you want unanswered calls to proceed to voice mail, lengthen the return ring setting.
Summary: Return Ring
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
4 rings
1 to 15 rings
No
Copy Option No
Console Procedure Operator ® Queued Call ® Return Ring ®
Drop ® Dial no.
of rings
® Enter ® Exit ® Exit
PC Procedure 3 ® 2 ® 0 ® A + P ®
Type no. of rings
® 0 ® 5
® 5
3–50 Common Administrative Procedures
QCC Optional Features
Procedure: Return Ring
1
Console Display/Instructions
Select the Operator menu.
_
System Programming:
Make a selection
System Extensions
SysRenumber Options
Operator Tables
LinesTrunks AuxEquip
Exit NightSrvce
>
2
3
4
_
Select Queued Call.
System Operator:
Make a selection
Positions
Queued Call
Hold Timer
DLC Hold
Exit
Select Return Ring.
Queued Call Operator:
Make a selection
Hold Rtrn InQue Alert
HoldRelease Call Types
Threshold Msg Center
ElvatePrior ExtndComplt
Exit Return Ring
_
Erase the current number of rings ( xx ).
Queued Call Return Ring:
Enter number rings before return (1-15) xx
5
6
7
Additional Information PC
3
2
0
Backspace
Exit Enter Press Drop .
A+P
Enter the number of rings before the directed call returns to the QCC queue
( nn = 1 to 15).
Û
Dial or type [ nn ].
Save your entry.
Select Enter .
Return to the System Programming menu.
Select Exit two times.
0
55
Common Administrative Procedures 3–51
QCC Optional Features
Position Busy Backup
Use this procedure to designate or remove the calling group to provide the backup position for the QCC queue. The specified calling group will receive incoming calls when all QCC operator positions are in position-busy mode.
Position Busy Backup is programmed for the QCC queue rather than for individual QCC operator positions. The calling group designated as the QCC queue backup serves as the backup for the Remote Access feature and as backup when the QCC is being used as the system programming console.
Only one Position Busy Backup can be programmed per system.
Summary: Position Busy Backup
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
No backup
Calling group number
No
Copy Option No
Console Procedure Operator ® Queued Call ®
More
® QCC Backup ®
Drop
®
Dial ext. number
® Enter or Delete ® Exit ® Exit
PC Procedure 3 ® 2
0 or 8
® u ® 1
® 5 ® 5
® A + P® Type ext. number
®
Procedure: Position Busy Backup
1
_
Console Display/Instructions
Select the Operator menu.
System Programming:
Make a selection
System Extensions
SysRenumber Options
Operator Tables
LinesTrunks AuxEquip
Exit NightSrvce
>
Additional Information PC
3
3–52 Common Administrative Procedures
QCC Optional Features
2
3
4
_
Console Display/Instructions
Select Queued Call.
System Operator:
Make a selection
Positions
Queued Call
Hold Timer
DLC Hold
Exit
Additional Information
Go to the second screen of the Queued Call Operator menu.
Queued Call Operator:
Make a selection
Hold Rtrn InQue Alert
HoldRelease Call Types
>
Threshold Msg Center
ElvatePrior ExtndComplt
Exit Return Ring Press More .
_
Select QCC Backup.
Queued Call Operator:
Make a selection
QCC Backup
Voice Annc
5
6
Exit
Erase the current QCC operator backup number ( xxxx ).
QCC Operator Backup:
Enter QCC operator of Calling Group xxxx
Delete
Backspace
Exit Enter Press Drop .
Specify the calling group that will provide QCC operator backup.
QCC Operator Backup:
Enter QCC operator of Calling Group
Backspace
Exit
Delete
Enter SP: “Entering an Extension”
PC
2 u
1
A+P
Û
Common Administrative Procedures 3–53
QCC Optional Features
7
8
Console Display/Instructions Additional Information
Assign or remove the group as QCC operator backup.
Select
Delete
Enter
.
or
You may continue to assign or remove calling groups as QCC operator backups by repeating Steps 2 and 3.
Return to the System Programming menu.
Select Exit two times.
PC
0
8
55
QCC Voice Announce
Use this procedure to enable or disable Voice Announce for the Queued Call
Consoles. This feature is only available in Release 4.0 and later.
When QCC Voice Announce is enabled, every QCC in the system has one Voice
Announce Call button, the Call 5 Voice button. All Intercom calls that originate from a QCC Call 5 Voice button are delivered as Voice Announce calls.
When QCC Voice Announce is disabled, all Intercom calls originating at the
QCC Call buttons are Intercom Ringing calls.
Summary: Voice Announce
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
Disabled
Disabled, Enabled
No
Copy Option No
Console Procedure Operator
® or Disabled
Queued Call
®
Enter ®
®
® Exit
More
®
®
Exit
Voice Annc
®
Enabled
PC Procedure
3 ® 2 ® u ® 2 ® 1
or
2® ® 5 ® 5
3–54 Common Administrative Procedures
QCC Optional Features
Procedure: Voice Announce
1
Console Display/Instructions
Select the Operator menu.
_
System Programming:
Make a selection
System Extensions
SysRenumber Options
Operator Tables
LinesTrunks AuxEquip
Exit NightSrvce
>
2
3
Additional Information
_
Select Queued Call.
System Operator:
Make a selection
Positions
Queued Call
Hold Timer
DLC Hold
Exit
Go to the second screen of the Queued Call Operator menu.
4
Queued Call Operator:
Make a selection
Hold Rtrn InQue Alert
HoldRelease Call Types
>
Threshold Msg Center
ElvatePrior ExtndComplt
Exit Return Ring
_
Select Voice Announce.
Queued Call Operator:
Make a selection
QCC Backup
Voice Annc
Press More .
5
Exit
_
_
Specify whether to enable or disable Voice Announce.
QCC Voice Announce:
Select one
Enabled
Disabled
Exit Enter
Select Enabled or
Disabled.
PC
3
2 u
2
1
2
Common Administrative Procedures 3–55
QCC Optional Features
7
8
Console Display/Instructions
Save your entry.
Select Enter
Return to the System Programming menu.
Select Exit two times.
Additional Information PC
0
55
3–56 Common Administrative Procedures
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