Optional Group Features. AT&T MERLIN LEGEND Release 3.1, MERLIN LEGEND Release 4.0

Optional Group Features

Optional Group Features

This section contains programming summaries for the following optional features:

■ Call Pickup Groups

■ Group Paging

■ Group Coverage Member Assignments

■ Group Coverage Delay Interval

■ Group Calling Member Assignments

■ Group Calling Line/Trunk or Pool Assignments

See Chapter 3, “Common Administrative Procedures,” for detailed programming

information.

Call Pickup Groups

Use this procedure to assign or remove an extension from a call pickup group. A call pickup group consists of telephone users who can answer one another’s calls by pressing a button or by dialing a code.

NOTES:

1. A maximum of 30 call pickup groups, with a maximum of 15 extensions per group, are allowed.

2. An extension can belong to only one group.

3. Before reassigning an extension to a new group, you must remove it from its current group.

Summary: Call Pickup Groups

Programmable by System manager

Mode

Idle Condition

Planning Form

Factory Setting

Valid Entries

Inspect

Copy Option

All

Not required

Form 7a, Call Pickup Groups

Not applicable

Call pickup group number, extension number

Yes

No

4–232 Programming Procedures

Optional Group Features

Console Procedure Extensions

Enter

®

Call Pickup

®

Dial pickup group no.

®

®

Dial ext. no.

®

Enter

®

Enter

®

Exit

®

Exit

PC Procedure

6 ® 9 ®

Type pickup group no.

® 0 ®

Type ext. no.

® 0 ® 5 ® 5

Group Paging

Use this procedure to assign or remove an extension from a paging group. A paging group consists of telephone users who hear common announcements over the telephone speakerphone. Only MLX telephones and analog multiline telephones with speakerphones can be members of a paging group.

A maximum of six paging groups with a maximum of 10 extensions per group is allowed. A seventh paging group, called the Page All group, is not limited and includes all telephones connected to the system. Extensions cannot be added to or removed from the Page All group.

To reassign an extension to a new paging group, just assign it; the extension is automatically removed from its old paging group.

Summary: Group Paging

Programmable by System manager

Mode All

Idle Condition

Planning Form

Factory Setting

Valid Entries

Inspect

Not required

Form 7b, Group Paging

Not applicable

Extension number

Yes

Copy Option No

Console Procedure Extensions ®

More

®

Group Page

®

Dial paging group no.

® Enter ®

Dial ext. no.

® Enter ® Exit ® Exit

PC Procedure 6 ® u ® 2 ®

Type paging group no.

® 0 ®

Type ext. no.

® 0 ® 5 ® 5

Programming Procedures 4–233

Optional Group Features

Group Coverage Member Assignments

Use this procedure to assign or remove an extension from a coverage group. A coverage group is a group of senders. Coverage is an arrangement in which calls from a group of senders are redirected to one or more receivers.

NOTE:

This procedure assigns senders . Before you begin, make certain that the receivers for the coverage group are also programmed. Receivers can be assigned through individual or centralized telephone programming. You can also use the Integrated Solution III/IV feature, Integrated Administration, to assign

coverage receivers. See Chapter 4, “Centralized Telephone Programming,” for

information about the appropriate centralized programming procedure.

A maximum of 30 coverage groups are allowed, each with an unlimited number of members. Up to eight receivers can be assigned per coverage group.

An extension can be a sender in only one group; it can be a receiver for more than one coverage group. A calling group can be assigned as a receiver for a

coverage group (see “Group Coverage Receiver”). In Hybrid/PBX mode only,

the QCC queue can be a receiver for up to 30 coverage groups. See “QCC

Operator to Receive Calls.”

If the sender’s extension has one or more personal lines assigned, the sender can be assigned as the principal user so that calls received on the personal line are sent to receivers programmed for Individual or Group Coverage. See

“Principal User for Personal Line.”

To reassign an extension to a new coverage group, just make the assignment; the extension is automatically removed from its old group.

Summary: Group Coverage Member

Assignments

Programmable by System manager

Mode

Idle Condition

Planning Form

Factory Setting

Valid Entries

Inspect

Copy Option

All

Not required

Form 7c, Group Coverage

Not applicable

Extension numbers

Yes

No

4–234 Programming Procedures

Optional Group Features

Console Procedure Extensions

Enter

®

More

®

Group Cover

®

Dial group no.

®

®

Dial ext. no.

®

Enter

®

Exit

®

Exit

PC Procedure

6 ® u ® 3 ®

Type group no.

® 0 ®

Type ext. no.

® 0 ® 5 ® 5

Group Coverage Delay Interval

Use this procedure to specify the number of rings before a call is sent to group coverage receivers.

Summary: Group Coverage Delay Interval

Programmable by System manager

Mode All

Idle Condition

Planning Form

Factory Setting

Valid Entries

Inspect

Not required

Form 7c, Group Coverage

Not applicable

Extension numbers

Yes

Copy Option No

Console Procedure Options ®

More

® Cover Delay ®

Drop

® Enter ®

Dial the number of rings

® Enter ® Exit

PC Procedure 7

0

® u ® 6 ® A + P ®

Type the number of rings

®

® 5

Group Calling Member Assignments

Use this procedure to assign or remove an extension from a calling group. A calling group is used to direct calls to a group of people who all handle the same type of call. A single extension number is assigned to the group and is used by both inside and outside callers to reach the group.

To reassign an extension to a new calling group, you must remove it from its old group before programming the new assignment.

Programming Procedures 4–235

Optional Group Features

NOTES:

1. If a linear hunting pattern is indicated on the back of the system planning form (6d), be sure to assign extensions to the group in the exact order that they are shown on the form. The system searches for an available member in the order in which you assign the extensions to the group.

2. A maximum of 32 calling groups with a maximum of 20 extensions per group is allowed.

3. An extension can belong to only one calling group. A QCC cannot be a member of a calling group. The delay announcement device should not be programmed as a calling group member.

4. The extension status feature must be set to the Calling Group or CMS

mode before you assign members to the group. See “Extension Status.”

Summary: Group Calling Member Assignments

Programmable by System manager

Mode

Idle Condition

Planning Form

Factory Setting

Valid Entries

Inspect

All

Not required

Form 7c, Group Coverage

Not applicable

Extension numbers

Yes

Copy Option No

Console Procedure Extensions ®

More

® Grp Calling ® Members ®

Dial calling group ext. no.

® Enter ®

Dial ext. no.

® Enter ®

Exit ® Exit ® Exit

PC Procedure

6 ® u ® 4 ® 9 ®

Type calling group ext. no.

® 0

®

Type ext. no.

® 0 ® 5 ® 5 ® 5

Group Calling Line/Trunk or Pool Assignments

Use this procedure to assign or remove lines, trunks, or pools (Hybrid/PBX only) that ring directly into a calling group.

Incoming calls on each line/trunk or pool can be directed to only one calling group.

To reassign a line/trunk or pool to a new calling group, you must remove it from its old group before making the new assignment.

4–236 Programming Procedures

Optional Group Features

Summary: Group Calling Line/Trunk or Pool

Assignments

Programmable by System manager

Mode

Idle Condition

Planning Form

Factory Setting

Valid Entries

Inspect

All

Not required

Form 7d, Group Calling

Not applicable

Line, trunk, or pool number

Yes

Copy Option No

Console Procedure Extensions

®

More

®

Grp Calling

®

Line/Pool

®

Dial calling group ext. no.

®

Enter

®

Dial line/trunk no.

®

Enter

®

Exit

®

Exit

®

Exit

PC Procedure

6 ® u ® 4 ® 0 ®

Type calling group ext. no.

® 0

®

Type line/trunk no.

® 0 ® 5 ® 5 ® 5

Programming Procedures 4–237